HiJiffy has integrated with Engisoft’s PMS allowing hoteliers to have access to an omnichannel instant messaging solution to communicate with your guests from the booking stage, through their stay until their departure. 

HiJiffy and Engisoft’s partnership equips hotels with a 24/7 available Virtual Concierge. A self-trained AI-Powered solution instantly enables a constant and consistent connection with guests to ensure their requests are catered anywhere and anytime.  Hoteliers can now elevate their guest’s stay through a simplified and streamlined communication experience.

Main advantages of the integration with the Engisoft:

  • Lightning-fast responses with a human touch: All the details about the hotel’s information and services (such as transfers, restaurants, spa, etc.) within seconds with a quick Whatsapp request. Guests can reach the hotel from the comfort of their phones and personalise their experience without delays.
  • Upselling and campaign opportunities: Increase the revenue per stay with the possibility of directly communicating with guests about the hotel’s latest promotions, offers, and additional services.
  • Pre-arrival arrangements: Guests can receive their booking details via Whatsapp, SMS, or email and ensure any requirements are requested beforehand.
  • Online Check-in and Check-out: Hotels can facilitate the online check-in experience to reduce contact points and speed up the arrival stage. A form is sent to guests through their most preferred communication channel, such as WhatsApp or SMS, and guests can submit the information and additional requests, all from their phone devices. At the end of their stay, guest’s can handle invoices c directly via SMS or Whatsapp and make the most of their stay in the hotel.
  • Post-stay communication: Hotels can follow up or deliver satisfaction campaigns to share their experiences and publish their reviews. 

What other features does HiJiffy’s Virtual Concierge have?

  • Quick installation: the direct integration of HiJiffy with Engisoft PMS provides customers with the availability to install the virtual concierge without delays. 
  • Messaging across multiple platforms: Guests can choose which communication channel they prefer to reach out to the hotel. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience. 
  • AI-powered solution: It can only get better. With a pre-trained chatbot, hotels can automatise their procedures and optimise their time to focus better on managing the guest’s experience. 
  • Conversation history available for agents: If a hotel agent would require to join a conversation with a guest, the previous chat is transferred so the agent can follow the request without being redundant. Moreover, agents can review and update the automated replies within the same backend to improve the conversation between the chatbot and the guest. 
  • Reports and suggestions: The console contains information on the chatbot performance and allows you to centralise information on the most frequent customer complaints or your customer satisfaction index, among other valuable data.

Abraham Costa from Engisoft says: “We are always looking to provide our clients with the best solutions to improve their service. We know that with HiJiffy, our guests will have the opportunity to elevate their guest’s experience while optimising their resources. ”

Tiago Araújo from HiJiffy says: “We are excited that now Engisoft and HiJiffy are integrated and hoteliers can quickly activate HiJiffy’s Virtual Concierge to provide an automated, contactless and personalised service.”

If you want to learn more about HiJiffy’s Virtual Concierge and how you can increase your direct bookings click here to book a personalised demo.

About Engisoft

Engisoft was founded in 1990 with a broad experience offering IT services and software development. Since 1997 we have been developing customised services and business solutions for the hospitality and catering industry under the brand BIRD by ENGISOFT.

Our team is formed by highly qualified professionals who supply our solutions to hoteliers located in more than 20 countries worldwide.

Click here for more information about Engisoft.

About HiJiffy

Founded in 2016, HiJiffy was built with the vision to deliver remarkable guest experiences by leveraging AI-powered Chat Booking Assistant and automation tools across a vast range of messaging platforms such as WhatsApp, WeChat, Facebook, Instagram, and much more. Today, HiJiffy is recognised as one of the most innovative solutions in Tourism by the World Tourism Organisation.

Click here for more information about HiJiffy.