Hotel Messenger
Increasing your direct bookings has never been so easy
Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries.
The power of Hotel Messaging
Omnichannel solution
The AI-powered solution is designed to streamline requests from the hotel’s communication channels, including the most popular social media channels (e.g., Facebook Messenger, Instagram) and instant messaging apps (e.g., WhatsApp, Line, Telegram, WeChat) to provide a better overview and monitoring of guests’ enquiries.
Quick to install and easy to use
We take care of your setup and deliver a ready-to-use solution from day one. Moreover, our user-friendly back office is designed for you to navigate easily through your communication with your guest in your most preferred language.
Customise your communication
Make it yours. HiJiffy’s Booking Assistant adapts to your sales flow. Provide a simple yet sophisticated solution to enhance the guest’s journey. Personalise the image of your Booking Assistant to fit your guidelines and provide a seamless brand experience.
How would it look like for you?
Let us show you.
Digital Booking Assistant Features
AI agent for FAQs and direct bookings
AI virtual assistant guiding users through the booking process and providing answers to FAQs, saving time and reducing workload
Behavioural marketing campaigns
Push personalised messages according to specific pages on the website and interactions in the user journey.
Smooth handover to human agents
A seamless transfer of the conversation to staff if requested by the user or if the chatbot cannot resolve the query automatically.
Request a quote
Travellers can request a personalised quote for their stay.
Widget personalisation
Customise the chatbot interface accordingly to your hotel’s brand guidelines.
Email to chatbot automation
Automate your email inbox with canned responses directing users to the chatbot to resolve user queries instantly.
Click to call
Provide an option to call a human agent directly from the chat if a guest’s request cannot be solved automatically.
Price comparison
Activate the possibility to display the price comparison range of your rooms across various platforms.
Streamlined inbox for all your channels
Centralise and manage conversations across your channels: website chat, Facebook Messenger, Instagram, Google My Business, Line, Telegram, WeChat, Booking.com, WhatsApp, SMS and email.
AI specialised in hospitality FAQs
Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
CSAT score metrics
Collect and access users’ feedback to evaluate the performance of the chatbot and individual human agents.
Customised automated workflows
Customise workflows that are triggered throughout the booking process.
Hotel Messenger: FAQs
What is a hotel messenger?
Hotel Messenger is an important tool that helps in managing the overall process of customer service and support in the hotel industry. To meet the high demand of fulfilling the needs of clients and customers, the use of such a tool becomes critically essential to improve overall efficiency in the hotel business.
Through hotel messenger, the staff of any hotel can send messages to guests. This can also be done in bulk numbers for corporate clients. The messages sent in such a scenario are all customised, thus reducing the work of typing a single message manually and sending it to many clients.
Lucid and clear words are used through mobile messaging to make sure that the messages received by guests are clear and understandable. Hence, the guest would not find it cumbersome to use this kind of medium of communication. An example of the same would be the receipt of a hotel message to guests that would welcome them on arrival and a thank you message during their departure.
Some of the characteristic features of hotel messenger include:
- The easy and automated messaging facility.
- Time Saver.
- Improves and elevates customer support and satisfaction.
- Cost-effective solution.
How does a hotel messenger work?
The use of such software allows the hotels to make sure that they develop and integrate many channels of their existing network. This kind of software assists the hotel in interacting with the guests through a messaging app. A hotel message to guests is sent through this tool which could be linked through any website or mobile application like Facebook, Whatsapp, etc. The hotel guest messaging is usually chat-based, ensuring timely support and assistance to the guests.
Through this hotel messaging platform, the hotel staff can provide timely updates to the guests about their queries. Also, guests can communicate through the hotel messaging feature on their phone or device and place the required requests with the hotel staff. Through mobile messaging, most of the requests can be customized.
What are the benefits of using hotel messenger solution?
The use of a robust hotel messenger solution, like the one provided by HiJiffy, has many advantages, including:
- Improved efficiency and consistent communication
Using such an interactive medium can help reduce the physical efforts of existing manpower who are often on the run to check the guests’ needs. Through such an online medium of communication, one can make sure that the frequent requests of the guests are catered to, time and again.
Even after the guests have checked out, the staff can receive feedback and reviews through links sent via mobile messaging for a quick survey and long-term improvement.
- Improved revenue
The hotel business demands constant and continuous satisfaction from their clients. A hotel message to guests can be sent to make sure the communication is constant. The excess labour can then be upskilled by using the portal to meet and keep a regular check on the frequent requests of the clients.
Implementing this innovative tool into your existing system can create serious spikes in customer satisfaction and help reduce costs associated with excessive labour.
- Time-saving, easy and safe
In the present situation, where social distancing is the most important measure to reduce the spread of the covid virus, the use of mobile messaging for hotels can help prevent occurrences of symptomatic illnesses, which can happen through frequent contact of hotel staff and guests.
- Helps overcome the shortage of staff.
In instances where a hotel is experiencing a shortage of skilled manpower and labour, the use of an online portal that is handy helps solve problems when there is higher attrition or more absenteeism.
- Personalised and Professional experience
This form of guest messaging facility, when used, can make sure that both the host and guests have an extremely professional interaction as and when required. The requests can be made quickly, and responses are also given spontaneously by the host party.
Is it difficult to implement a hotel messenger solution?
No, absolutely not. HiJiffy’s hotel messaging platform is extremely easy to use. In fact, it helps in managing the needs and requirements of guests effectively. It can be integrated with the existing CRM (customer relationship management) tool of the hotel. This platform is paid; however, acquiring the same for your business needs can be done at various competitive prices.
Traditional systems like Property Management System (PMS), Booking Engine, and Housekeeping File records are now well modified and adapted into this software. Thus, having one common point to keep the activities of the business going. Task management for housekeeping can now be easily tracked down through this medium of communication. Also, the various housekeeping tools and tasks can be looked into through the console.
