Check-In System for Hotels

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Bahia Principe
Marriot
Accor
Pestana
Finnlough
Sun Syam

The power of a Check-In System to boost guest satisfaction

Automation

Personalised automation tools to relieve teams from repetitive tasks and increase guest satisfaction

All-in-one Communication

Centralised inbox for all communication channels

Metrics & Reports

Knowledge base centre to retrieve guest data and feedback

Increase sales

Management tools to optimise your selling opportunities

Check-in System for Hotels: FAQs

What is a check-in system for hotels?

A self-service check-in technology allows guests to check into their rooms without human assistance. 

intoSuch a system helps hotels streamline their check-in and check-out processes without causing any inconvenience to their guests. It is typically accessed through an app, which allows hotel guests to select their room all on their own and complete the check-in process even before their arrival at the hotel.

Why are hotel self-check-in systems becoming a hot topic?

Due to the pandemic, the digitalization of the hotel check-in system has become a priority. However, even after the lockdown restrictions had cooled down, the demand for this service remained the same. This could be owed to how convenient it is for both hotel employees and guests, mostly due to the fact that it saves time for both parties.

What are the main advantages of implementing a check-in software for hotels?

Check-in services provide substantial benefits to all parties involved. Here are some ways in which this software makes life simpler

  1. Reduces queues in the lobby

Guests can cut the line and go directly to their hotel room. They are provided with an online keycard, allowing them the privilege of not waiting in long lines.

  1. Enhances the guest experience

The existence of a check-in system comes with many perks on the guests’ end. Such as:

  • Skipping the line: As previously mentioned, guests can cut the line and go straight to their room upon receiving the key from the front desk. 
  • Choosing a room prior to arrival: Booking your room through an app allows you to choose the best location in accordance with your needs. If you’re afraid of heights, you can avail a room on the first floor. Do you prefer to be closer to the elevator? We got you! Do you want a room close to the smoking exit? Done!
  • Check-in anytime: Once your room shows up on the app as ‘ready,’ you’re free to check in whenever you want.
  • Receive updates: No need to wait around in the lobby ever again! Your phone will notify you once your room is clean and ready for you.
  1. Reduces staff workload

A hotel check-in system helps reduce the work strain experienced by the staff. Now, they can utilize their time better by providing the best of their services. 

  1. Increases RevPAR

To those unfamiliar, RevPAR stands for Revenue per Available Room. This term is used within the hospitality industry to measure hotel performance. Many well-known hotels have already installed check-in systems. This ensures their great reviews and satisfied customers. Any hoteliers wanting to increase their RevPAR should seriously consider a hotel check-in system. Trust us; you don’t want to get left behind in this race.

  1. Promotes social-distancing

Check-in software for hotels gained popularity at the peak of lockdown. Hotels wanted their guests to have a safe and contactless experience. Even though the pandemic is almost over now, it hasn’t completely died down. Hence, hotels need to respect the safety of their customers by continuing to promote self-check-in systems for their hotels. 

What hoteliers must consider before implementing a self-check-in system in hotels?

Technology can be quite revolutionary sometimes, but it always comes with its flaws. Here are the main things to consider, for both guests and hoteliers, before implementing a self-check-in system:

Downsides faced by guests

  • Low phone battery

Mobile key users need to have their phones on them all the time. This is not a big issue as no one ever goes anywhere without their phone in this day and age. Yet, there may be times when your cell runs out of battery. This can cause some inconvenience. In this situation, the guest will have to ask for a physical copy of the key at the front desk.

  • Internet issues

Without the internet, the guest will temporarily lose access to their key. Of course, this won’t be a problem if your smartphone has mobile data. Additionally, almost all hotels provide free WiFi to their customers. But, in the worst-case scenario, if you still cannot connect to the internet, getting a key from the reception is the only way out. This can be quite a frustrating experience for the guests who expect a hassle-free experience. 

  • Less person-to-person interaction

Nothing can replace a human touch. However, with all the online procedures, there is less scope for face-to-face interaction with the hotel’s working staff, minimizing personal touch.

Downsides faced by hoteliers

  • Non-updated front desk policies

Hoteliers who have simply added hotel auto check-in systems without training their front desk employees are doing themselves a great disservice. Employees can make grave errors like giving away a room that another customer digitally books to someone else. Such a mistake can leave a sour taste in the customer’s mouth. 

  • New software

Installing an online hotel check-in system can be long, time-consuming, expensive, and tiresome. In addition, this process may require deeming rooms temporarily out of order, which may take a hit on the hotel’s profit.

  • Power outage

During a power outage, the hotel’s online check-in system will be useless, and guests will have to use manual keycards instead.

Do you need an app to implement HiJiffy’s hotel auto check-in system?

HiJiffy’s technology is available through the different digital communication channels that our platform is integrated with, from WhatsApp to Facebook Messenger or Instagram to SMS. Therefore, you don’t need a specific app to take advantage of HiJiffy’s auto-check-in system’s benefits.

Is it safe to use HiJiffy’s check-in hotel software?

Yes. While some travelers may express concerns that their private or sensitive data may be at risk using a mobile check-in, HiJiffy’s technology is incredibly advanced, assuring total security.

We frequently test our solution against foreign threats to make sure all the data and private information are secured.

Why HiJiffy?

Check what over 1,600 hotels are saying

Bahia Principe Hotels & Resorts

HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction.

Roberto Martin
Digital Guest Experience Manager

Baobab Suites

At Baobab Suites we are committed to delivering an elevated guest experience from the booking stage to the guest departure and beyond. With HiJiffy's assistance, we are able to retrieve valuable data and automate tasks allowing us to focus on providing personalized service to all our guests. By analyzing guests requests, patterns and trends we are able to have a better performance, and thanks to HiJiffy we have more control over this data.

Eva Bascones
Sales Director

Finn Lough

Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy's personalizable chatbot we are able to get closer to our guests and to improve our overall hospitality service.

Michael Beare
Director

Quick installations.  No delays.

HiJiffy is integrated with the top players within the industry to provide hoteliers the best tools to elevate their guest's experience fast and easy.

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