Expedia Chatbot
Easily manage Expedia guest enquiries through AI automation
HiJiffy’s Expedia chatbot allows you to manage guest communication from Expedia and other channels directly within a single, unified inbox. Designed to save your team time and reduce response delays, the integration streamlines how you handle messages – from initial enquiries to post-stay follow-ups – using AI automation and centralised messaging.
Why hotels choose HiJiffy’s Expedia chatbot
Keep all your Expedia chatbot messages in one inbox
With HiJiffy’s Expedia chatbot, there’s no need to log into multiple systems like Expedia Partner Central. All Expedia online chat messages – including live chat support, guest enquiries, and follow-ups – are centralised inside HiJiffy’s Console. This makes it easy to manage Expedia guest communication alongside other OTAs, improving response times, reducing missed messages, and simplifying guest service operations.
Fast setup, easy Expedia live chat support
HiJiffy’s Expedia chatbot is built for simplicity. The Expedia integration can be activated in minutes, with no technical setup required. Once connected, your team can immediately handle Expedia customer service live chat directly within HiJiffy. This straightforward setup saves time, reduces training, and ensures your Expedia live chat support is always timely and efficient.
Let automation handle your Expedia guest queries
Automate your Expedia guest messaging with HiJiffy’s powerful AI. The Expedia chatbot can respond instantly to FAQs, translate messages, and provide consistent replies using pre-approved templates. Whether it’s a late-night question or a routine inquiry, Expedia AI automation ensures professional, on-brand communication – freeing up your team to focus on higher-value interactions.
Stay connected with guests for up to 12 months after check-out
Our integration with Expedia messaging allows guests to continue the conversation for up to one year after check-out. This extended Expedia virtual assistant support window improves guest satisfaction and gives your team more flexibility to handle follow-up questions. It also helps maintain strong Expedia response metrics, which can positively impact visibility and rankings on the platform.
HiJiffy’s Chatbot in action
See how leading hotels are using HiJiffy’s to improve guest communication, drive more bookings, and unlock new revenue opportunities.
Expedia chatbot features
AI-powered responses for Expedia guest messages
HiJiffy’s smart assistant handles guest questions in real time, offering instant support for Expedia enquiries. It helps guide guests, answers common queries, and reduces your team’s workload – all while keeping communication smooth and on-brand.
Automated Expedia messaging for faster engagement
Engage guests automatically from their very first message. HiJiffy’s AI maintains active communication across the entire journey: from pre-arrival to post-checkout – helping hotels stay responsive without added effort.
Instant handover to staff when needed
When the chatbot can’t resolve an issue, the conversation is passed straight to a team member. This ensures that urgent or complex requests are quickly handled by the right person, while routine messages stay automated.
Pre-saved templates for quick and consistent replies
Reply to Expedia guests faster using pre-written responses that match your brand voice. These ready-made replies save time and help your team stay consistent, especially during busy hours.
Attach and share documents with guests
Send PDFs, images, and other important documents directly through Expedia messaging. Whether it’s booking confirmations or hotel info, you can share files with ease—no extra tools required.
AI-assisted translations for global guests
Communicate effortlessly with international travellers. HiJiffy automatically translates Expedia messages, helping your team respond in the guest’s language without delay or confusion.
Extended post-stay communication window
Keep the conversation going long after check-out. With HiJiffy’s Expedia integration, guests can message for up to 12 months post-stay, giving your team more time to respond, resolve queries, and maintain strong response metrics on the platform.
Centralised Inbox for Booking.com and other channels
See and manage all guest messages from Expedia, WhatsApp, Instagram, email, and more—right inside HiJiffy. All your channels are in one place, so you never lose track of a conversation.
Performance metrics and response tracking
Track how your Expedia chatbot is performing with built-in analytics such as CSAT scores. Monitor response speed, guest satisfaction, and how AI compares to live agent handling – all from one dashboard.
Customisable automated workflows for guest messaging
Set up automated messages that trigger at key touchpoints in the guest journey. From booking to check out, you can personalise the experience while cutting back on manual tasks.
Price comparison
Show guests real-time rates from multiple channels so they can see your Expedia pricing alongside others, helping drive more bookings and build trust.
Click to call
If a guest needs to speak to someone, they can call directly from the chat window. A smooth handoff from AI to a real voice ensures guests get the help they need, fast.
Let the Expedia chatbot handle it
How does it work and how to get started?
Get up and running in just a few steps. Discover how to link HiJiffy with your Expedia account, automate replies, and start improving guest communication from day one.
Explore Expedia and other leading OTAs
Learn about OTAs for hotels, how they operate, and which platforms can help increase your bookings.
Check out other channels we centralise
One inbox. Every channel. From WhatsApp and Instagram to SMS and live chat, HiJiffy brings all your guest conversations into one easy-to-manage space—no matter where they start.
Expedia chatbot for Hotels: FAQs
Can I still use Expedia Partner Central to respond to messages if I use HiJiffy?
Yes, absolutely. Even after integrating HiJiffy’s Expedia chatbot, you can continue to access and respond to guest messages via Expedia Partner Central whenever you wish. HiJiffy simply provides a more efficient alternative by consolidating Expedia online chat support into a single, centralised inbox alongside other channels like WhatsApp, Facebook Messenger, and email. This means your team has greater flexibility and doesn’t need to switch between multiple platforms to stay on top of guest enquiries.
Can I use pre-written responses or templates when replying to Expedia guest messages?
Yes. HiJiffy allows you to create and use canned responses for Expedia chats. These are customisable, pre-written replies that help your team respond quickly and consistently to Expedia customer service online chat messages. It’s especially useful for answering FAQs like check-in details, parking, or cancellation policies while keeping your tone on-brand.
Can Expedia guest communication be automated using HiJiffy?
Definitely. You can automate Expedia guest messaging using HiJiffy’s AI-powered Expedia chatbot. The virtual assistant can instantly reply to common questions, auto-translate messages, and send scheduled updates before, during, and after the guest’s stay. This reduces staff workload, improves guest satisfaction, and ensures your Expedia response metrics stay strong – ultimately helping your visibility on the platform.
Can Expedia guests switch to WhatsApp after booking?
Yes. Guests who book via Expedia can choose to continue their conversation through WhatsApp after receiving a welcome message. HiJiffy makes it easy to manage Expedia text messages and WhatsApp chats in the same inbox. Your team can respond seamlessly across both channels without ever leaving the HiJiffy platform.
Can I start a conversation with a guest who booked through Expedia?
No. According to Expedia’s messaging policy, hotels are not permitted to initiate a conversation. You can only respond to Expedia messages that have been started by the guest. Once a guest sends the first message, whether via the Expedia app, website, or booking confirmation, your team can reply directly from HiJiffy’s Console using Expedia live chat support or automated responses.
Does HiJiffy display Expedia reservation details during guest chats?
Yes. When using HiJiffy’s Expedia chatbot, your team will see key reservation details such as check-in and check-out dates, booking ID, number of guests (including adults, children, and pets), and more – right within the chat. This context allows your staff to respond more personally and efficiently, especially during high-volume hours.
Do I need to create a separate FAQ just for Expedia within HiJiffy?
Not necessarily. Once Expedia is added as a channel in HiJiffy, it shares the same chatbot framework as your other platforms. That said, it’s important to review and optimise your FAQs to ensure they address Expedia-specific enquiries. Customising a few responses can improve the performance of your Expedia virtual assistant and help you provide clearer, more relevant answers to Expedia guests.
