WeChat Chatbot for Hotels

Increasing your direct bookings has never been so easy

Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries.

Wechat chatbot wechat chatbot for hotels

The power of an innovative WeChat AI Chatbot

Omnichannel wechat chatbot for hotels

Omnichannel solution

Quick to install and easy to use

Quick setup wechat chatbot for hotels
Customize comms wechat chatbot for hotels

Customise your communication

How would it look like for you?

Let us show you.

Booking Assistant Features

AI agent for FAQs and direct bookings

AI virtual assistant guiding users through the booking process and providing answers to FAQs, saving time and reducing workload

Behavioural marketing campaigns

Push personalised messages according to specific pages on the website and interactions in the user journey.

Smooth handover to human agents

A seamless transfer of the conversation to staff if requested by the user or if the chatbot cannot resolve the query automatically.

Request a quote

Travellers can request a personalised quote for their stay.

Widget personalisation

Customise the chatbot interface accordingly to your hotel’s brand guidelines.

Email to chatbot automation

Automate your email inbox with canned responses directing users to the chatbot to resolve user queries instantly.

Click to call

Provide an option to call a human agent directly from the chat if a guest’s request cannot be solved automatically.

Price comparison

Activate the possibility to display the price comparison range of your rooms across various platforms.

Streamlined inbox for all your channels

Centralise and manage conversations across your channels: website chat, Facebook Messenger, Instagram, Google My Business, Line, Telegram, WeChat, Booking.com, WhatsApp, SMS and email.

AI specialised in hospitality FAQs

Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.

CSAT score metrics

Collect and access users’ feedback to evaluate the performance of the chatbot and individual human agents.

Customised automated workflows

Customise workflows that are triggered throughout the booking process.

Hotel Chatbot for WeChat: FAQs

WeChat is a massive messaging tool, with over a billion monthly users, used by a huge population in different parts of the globe to connect with each other and various businesses.

The WeChat AI-powered chatbot provides far more than simply messaging, as it allows users to book hotels and various other services. The WeChat chatbot can assist hoteliers in numerous ways, including speedy customer service and upsell opportunities.

When the guest is interacting with the chatbot, the communications API takes the user’s question and sends it to your server, where it is instantly evaluated, and the bot responds. This allows for the processing of multiple conversations at the same time, along with faster responses. 

Moreover, it further facilitates the diversion of common inquiries and provides constant customer accessibility. Also, this communication from the AI-powered chatbot can not only be done via text messages, but also with images or videos, and even interactive elements such as call-to-action buttons.

By implementing a WeChat chatbot, you can get rid of myriads of problems hoteliers generally face. Abandoned bookings and declining leads are very common in the hotel business, but by implementing the WeChat Chatbot, you transform your hotel into a smart accommodation provider.

Here are some benefits of doing so:

  • Customers can quickly book their stay via messaging apps
  • Customers can get their questions answered in seconds
  • Reduces the workload of hotel staff
  • You can have smart assistance with direct integrations to maintenance services
  • Improves guest satisfaction
  • Increases brand loyalty
  • Find new upsell opportunities

As you know, implementing chatbots and AI can be helpful for your business. A great WeChat AI chatbot is the one that makes your work easier and assists both you and your customer in improving customer support services. 

These are some of the key features your chatbot must have:

  • Multilingual AI
  • Easy-to-use dashboard for better staff productivity
  • Past conversations with the customer for a more accurate communication flow
  • Multiple channel support
  • Pre-designed capability to reply to all the most popular FAQs

Discover how +1,600 hotels are using HiJiffy’s guest communication hub to boost revenue