WeChat Chatbot for Hotels
Increasing your direct bookings has never been so easy
Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries.
The power of an innovative WeChat AI Chatbot
Quick to install and easy to use
The AI-powered solution is designed to streamline requests from the hotel’s communication channels to provide a better overview and coordination of all traveler’s demands.
Customise your communication
Make it yours. HiJiffy’s booking assistant adapts to your sales flow. Provide a simple yet sophisticated solution to enhance the guest’s journey. Personalise the image of your booking assistant to fit your brand.
Booking Assistant Features
Direct Booking AI agent
An artificially intelligent virtual assistant that guides users through the booking request.
Booking Recovery Campaigns
Trigger messages when travellers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns
Push personalized messages on the website according to the specific page the user is visiting.
Email to Chatbot Automation
Automate your email point of contact by offering a chatbot solution to solve their queries instantly.
Smooth handover to human agents
When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call
Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Understand better the travellers and identify the potential customers that can generate higher revenue.
Activate the possibility to display the price comparison range of your rooms across various different platforms.
Customize the chatbot interface accordingly to your hotel’s brand guidelines.
Hotel Chatbot for WeChat: FAQs
WeChat is a massive messaging tool, with over a billion monthly users, used by a huge population in different parts of the globe to connect with each other and various businesses.
The WeChat AI-powered chatbot provides far more than simply messaging, as it allows users to book hotels and various other services. The WeChat chatbot can assist hoteliers in numerous ways, including speedy customer service and upsell opportunities.
When the guest is interacting with the chatbot, the communications API takes the user’s question and sends it to your server, where it is instantly evaluated, and the bot responds. This allows for the processing of multiple conversations at the same time, along with faster responses.
Moreover, it further facilitates the diversion of common inquiries and provides constant customer accessibility. Also, this communication from the AI-powered chatbot can not only be done via text messages, but also with images or videos, and even interactive elements such as call-to-action buttons.
By implementing a WeChat chatbot, you can get rid of myriads of problems hoteliers generally face. Abandoned bookings and declining leads are very common in the hotel business, but by implementing the WeChat Chatbot, you transform your hotel into a smart accommodation provider.
Here are some benefits of doing so:
- Customers can quickly book their stay via messaging apps
- Customers can get their questions answered in seconds
- Reduces the workload of hotel staff
- You can have smart assistance with direct integrations to maintenance services
- Improves guest satisfaction
- Increases brand loyalty
- Find new upsell opportunities
As you know, implementing chatbots and AI can be helpful for your business. A great WeChat AI chatbot is the one that makes your work easier and assists both you and your customer in improving customer support services.
These are some of the key features your chatbot must have:
- Multilingual AI
- Easy-to-use dashboard for better staff productivity
- Past conversations with the customer for a more accurate communication flow
- Multiple channel support
- Pre-designed capability to reply to all the most popular FAQs
How would it look like for you?
Let us show you.