WeChat Chatbot for Hotels
Increasing your direct bookings has never been so easy
Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries.
The power of an innovative WeChat AI Chatbot
Omnichannel solution
The AI-powered solution is designed to streamline requests from the hotel’s communication channels, including the most popular social media channels (e.g., Facebook Messenger, Instagram) and instant messaging apps (e.g., WhatsApp, Line, Telegram, WeChat) to provide a better overview and monitoring of guests’ enquiries.
Quick to install and easy to use
We take care of your setup and deliver a ready-to-use solution from day one. Moreover, our user-friendly back office is designed for you to navigate easily through your communication with your guest in your most preferred language.
Customise your communication
Make it yours. HiJiffy’s Booking Assistant adapts to your sales flow. Provide a simple yet sophisticated solution to enhance the guest’s journey. Personalise the image of your Booking Assistant to fit your guidelines and provide a seamless brand experience.
How would it look like for you?
Let us show you.
Booking Assistant Features
AI agent for FAQs and direct bookings
AI virtual assistant guiding users through the booking process and providing answers to FAQs, saving time and reducing workload
Behavioural marketing campaigns
Push personalised messages according to specific pages on the website and interactions in the user journey.
Smooth handover to human agents
A seamless transfer of the conversation to staff if requested by the user or if the chatbot cannot resolve the query automatically.
Request a quote
Travellers can request a personalised quote for their stay.
Widget personalisation
Customise the chatbot interface accordingly to your hotel’s brand guidelines.
Email to chatbot automation
Automate your email inbox with canned responses directing users to the chatbot to resolve user queries instantly.
Click to call
Provide an option to call a human agent directly from the chat if a guest’s request cannot be solved automatically.
Price comparison
Activate the possibility to display the price comparison range of your rooms across various platforms.
Streamlined inbox for all your channels
Centralise and manage conversations across your channels: website chat, Facebook Messenger, Instagram, Google My Business, Line, Telegram, WeChat, Booking.com, WhatsApp, SMS and email.
AI specialised in hospitality FAQs
Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
CSAT score metrics
Collect and access users’ feedback to evaluate the performance of the chatbot and individual human agents.
Customised automated workflows
Customise workflows that are triggered throughout the booking process.
Hotel Chatbot for WeChat: FAQs
What is a WeChat chatbot?
WeChat is a massive messaging tool, with over a billion monthly users, used by a huge population in different parts of the globe to connect with each other and various businesses.
The WeChat AI-powered chatbot provides far more than simply messaging, as it allows users to book hotels and various other services. The WeChat chatbot can assist hoteliers in numerous ways, including speedy customer service and upsell opportunities.
WeChat Chatbot: How does it work?
When the guest is interacting with the chatbot, the communications API takes the user’s question and sends it to your server, where it is instantly evaluated, and the bot responds. This allows for the processing of multiple conversations at the same time, along with faster responses.
Moreover, it further facilitates the diversion of common inquiries and provides constant customer accessibility. Also, this communication from the AI-powered chatbot can not only be done via text messages, but also with images or videos, and even interactive elements such as call-to-action buttons.
What are the benefits of implementing a WeChat AI bot?
By implementing a WeChat chatbot, you can get rid of myriads of problems hoteliers generally face. Abandoned bookings and declining leads are very common in the hotel business, but by implementing the WeChat Chatbot, you transform your hotel into a smart accommodation provider.
Here are some benefits of doing so:
- Customers can quickly book their stay via messaging apps
- Customers can get their questions answered in seconds
- Reduces the workload of hotel staff
- You can have smart assistance with direct integrations to maintenance services
- Improves guest satisfaction
- Increases brand loyalty
- Find new upsell opportunities
Features to look for while choosing a chatbot for WeChat
As you know, implementing chatbots and AI can be helpful for your business. A great WeChat AI chatbot is the one that makes your work easier and assists both you and your customer in improving customer support services.
These are some of the key features your chatbot must have:
- Multilingual AI
- Easy-to-use dashboard for better staff productivity
- Past conversations with the customer for a more accurate communication flow
- Multiple channel support
- Pre-designed capability to reply to all the most popular FAQs
