Self Check-out Hotel

Automated, contactless and personalised

HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests’ departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests’ trip.

How does HiJiffy's Virtual Concierge work?

Connect with guest anytime, anywhere

Maximise your upselling opportunities

Automate your check-in and check-out just at your guest’s fingertips

How would it look like for you?

Let us show you.

Virtual Concierge Features

AI-powered concierge agent

An artificially intelligent virtual concierge assists guests with pre-stay, in-stay and post-stay requests.

Room upgrade messages

Suggest personalised room upgrade opportunities during the pre-arrival stage.

Digital check-in

Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception.

Upsell and cross-sell campaigns

Send automated messages to communicate personalised upselling and cross-selling campaigns.

AI specialised in hospitality FAQs

Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.

Automated WhatsApp messages

Automate and trigger messages on your hotel’s WhatsApp channel throughout your guests’ journey, such as check-in/check-out campaigns, feedback campaigns, and more.

Custom team notifications

Set rules for notifying the right teams for specific requests.

Guest reviews and satisfaction surveys

Send guest satisfaction surveys during and at the end of the stay and obtain reviews for internal monitoring or external platforms like TripAdvisor or Google.

Customised campaigns for a target audience

Trigger campaigns for guests matching specific rate plans or profile (e.g. families, couples), subject to availability.

CSAT score metrics

Collect and access guests’ feedback to evaluate the performance of the chatbot and individual human agents.

Self Check-out Hotel: FAQs

To avoid waiting at the reception desk, self check-out hotels offer an alternative way to complete this process for guests. They can do it independently from hotel staff by using a hotel mobile app, a website widget, or a kiosk in the reception area. The guests confirm their readiness to check out from the hotel, pay for any extra services they used during their stay, and the last thing they need to do is to drop off their keys or key cards at a designated area. Usually, guests will receive an email confirmation of completing the process. 

Digitising the check-out process in a contactless way has several advantages for both hotel guests and the staff. For the guests, it allows them to complete the process independently and at any time that works best for them. It eliminates the need to speak to a member of the reception staff, which often requires spending some time in the queue. As many guests decide to check out last minute, the queuing time at the reception can become significant, so avoiding the need to do so makes the experience more convenient for the guest. With the final moments at the hotel free of unnecessary frustrations, the guests are more likely to leave the hotel a positive review.

Self check-out hotels also benefit their staff. It reduces the volume of queries that need to be processed at the reception, saving time but also reducing the paperwork significantly. To enhance this benefit, hotels can choose to automate this process by AI to boost team productivity even further. By freeing up hotel staff from repetitive tasks, hoteliers can enhance job satisfaction and retention in their teams.

Over the last few years, self check-out hotels have become increasingly more common. The pandemic demanded more contactless procedures and hotel technology is at a stage where this type of systems can be implemented easily and at a relatively low cost. This self check-out system is convenient for guests and hotel staff, secure, and integrates easily with other hotel management systems such as financial and payment gateways, maintenance or housekeeping. 

Another reason is that most guests use mobile phones and mobile apps every day as part of their lifestyle and they are used to completing many processes independently, without interaction with staff. As they are familiar with such systems, they may be more willing to engage with self check-outs with confidence and trust.

Discover how +1,600 hotels are using HiJiffy’s guest communication hub to boost revenue