Self Check-out Hotel
Automated, contactless and personalised
HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests trip.
How does HiJiffy's Virtual Concierge work?
Connect with guest anytime, anywhere
The AI-powered solution is designed to connect with guests at all points during their visit. Contact them via WhatsApp, SMS or email to make sure you are ahead of their needs.
Maximize your upselling opportunities
Hoteliers can use the direct contact opportunity to make the most out of previously recorded guest’s preferences to offer exclusive and personalised services.
Automate your check-in and check-out just at your guest’s fingertips
Customers are one click away from personalising their stay even before their arrival. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
Virtual Concierge Features
Front-Office AI Agent
An artificially intelligent virtual assistant that guides users through in-stay requests.
Digital Check-in
Offer pre-check-in forms to your upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns
Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaings
Send automated messages to communicate personalized upselling campaigns.
Automated workflows
Automate workflows that are triggered throughout the guests stay.
Custom routing and escalations
Configure to whom would you like the request to be escalated or redirected when required.
Pre-programmed Guest Notifications
Create automatic notifications and digitalize repetitive administrative tasks.
Guest Satisfaction Surveys
Send guest satisfaction surveys directly to your guests phone and increase the participation rate to understand better your customer.
Guest Reviews Campaigns
Trigger recommendation campaigns to improve your brand reputation on platforms like TripAdvisor or Google.
Retention Campaigns
Create specific campaigns for past guests offering special deals and boost your hotels’ loyalty program.
Self Check-out Hotel: FAQs
How does a self check-out hotel work?
To avoid waiting at the reception desk, self check-out hotels offer an alternative way to complete this process for guests. They can do it independently from hotel staff by using a hotel mobile app, a website widget, or a kiosk in the reception area. The guests confirm their readiness to check out from the hotel, pay for any extra services they used during their stay, and the last thing they need to do is to drop off their keys or key cards at a designated area. Usually, guests will receive an email confirmation of completing the process.
What are the advantages of self check-out hotels for guests and hotel staff?
Digitising the check-out process has several advantages for both hotel guests and the staff. For the guests, it allows them to complete the process independently and at any time that works best for them. It eliminates the need to speak to a member of the reception staff, which often requires spending some time in the queue. As many guests decide to check out last minute, the queuing time at the reception can become significant, so avoiding the need to do so makes the experience more convenient for the guest. With the final moments at the hotel free of unnecessary frustrations, the guests are more likely to leave the hotel a positive review.
Self check-out hotels also benefit their staff. It reduces the volume of queries that need to be processed at the reception, saving time but also reducing the paperwork significantly. To enhance this benefit, hotels can choose to automate this process by AI to boost team productivity even further. By freeing up hotel staff from repetitive tasks, hoteliers can enhance job satisfaction and retention in their teams.
Why self check-out hotels become more popular in the hospitality industry?
Over the last few years, self check-out hotels have become increasingly more common. The pandemic demanded more contactless procedures and hotel technology is at a stage where this type of systems can be implemented easily and at a relatively low cost. This self check-out system is convenient for guests and hotel staff, secure, and integrates easily with other hotel management systems such as financial and payment gateways, maintenance or housekeeping.
Another reason is that most guests use mobile phones and mobile apps every day as part of their lifestyle and they are used to completing many processes independently, without interaction with staff. As they are familiar with such systems, they may be more willing to engage with self check-outs with confidence and trust.
