HiJiffy and allora.ai made it possible to integrate their specialised AI solutions. Hotels using the allora.ai booking engine can now enhance its powerful predictive personalisation capability with HiJiffy’s cutting-edge conversational AI – to increase the number of direct bookings, boost revenue, and improve the guest experience.
Personalising guest experiences, unifying guest communications
The changing online guest journey highlights the importance of personalisation, with as many as 86% of customers reporting that it impacts their purchasing decisions. allora.ai unlocks the power of data science and predictive personalisation to ensure a curated brand experience at every stage of the guest journey.
Each guest is unique and should be approached differently. But at the same time, it is important to unify all guest connections from various platforms, including booking engines, into one place which streamlines all data. This can be achieved with HiJiffy’s AI-powered omnichannel guest communications solutions that enable powerful automation and valuable data insights.
Bringing together two specialised AI technologies
This integration reflects one of the shared goals of allora.ai and HiJiffy, which is to improve and personalise the guest experience. Automating conversations on hotel platforms means guests can receive tailored offers at any time, on their favourite communication channels regardless of staff availability. In turn, this positively impacts conversion rate, driving more direct bookings and revenue.
Powerful integration in practice
Guests engaged in conversations on any of the hotel communication channels can now be presented with real-time booking quotes with price and room availability, as well as photos of the hotel rooms they are interested in.
HiJiffy’s Booking Assistant can instantly provide accurate replies to customer queries, further boosting guest satisfaction. Working alongside this solution, allora.ai unlocks the power of data science and predictive personalisation to ensure a curated brand experience at every stage of the guest journey.
At HiJiffy, we observed that booking conversion rate increases when our AI can communicate with a hotel’s booking engine to present the most up-to-date availability, rates and photographs of the room to prospective hotel guests. This integration means that the guests will be engaged in conversations powered by HiJiffy’s proprietary AI that communicates with allora.ai to deliver the best, personalised offers 24/7 without impacting hotel staff workload.”
Tiago Araújo, CEO at HiJiffy.
