Pre-Stay Phase

Increasing your direct bookings has never been so easy

Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries.

Main advantages of HiJiffy's Online Booking Assistant for Hospitality

Omnichannel solution

Quick to install and easy to use

Customise your communication

How would it look like for you?

Let us show you.

Digital Booking Assistant Features

AI agent for FAQs and direct bookings

AI virtual assistant guiding users through the booking process and providing answers to FAQs, saving time and reducing workload

Behavioural marketing campaigns

Push personalised messages according to specific pages on the website and interactions in the user journey.

Smooth handover to human agents

A seamless transfer of the conversation to staff if requested by the user or if the chatbot cannot resolve the query automatically.

Request a quote

Travellers can request a personalised quote for their stay.

Widget personalisation

Customise the chatbot interface accordingly to your hotel’s brand guidelines.

Email to chatbot automation

Automate your email inbox with canned responses directing users to the chatbot to resolve user queries instantly.

Click to call

Provide an option to call a human agent directly from the chat if a guest’s request cannot be solved automatically.

Price comparison

Activate the possibility to display the price comparison range of your rooms across various platforms.

Streamlined inbox for all your channels

Centralise and manage conversations across your channels: website chat, Facebook Messenger, Instagram, Google My Business, Line, Telegram, WeChat, Booking.com, WhatsApp, SMS and email.

AI specialised in hospitality FAQs

Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.

CSAT score metrics

Collect and access users’ feedback to evaluate the performance of the chatbot and individual human agents.

Customised automated workflows

Customise workflows that are triggered throughout the booking process.

Discover how +1,600 hotels are using HiJiffy’s guest communication hub to boost revenue