Pre-Stay Phase

Increasing your direct bookings has never been so easy

Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries throughout the pre-stay phase.

Booking assistant header pre-stay phase

Main advantages of HiJiffy's online booking assistant for hospitality

Omnichannel pre-stay phase

Omnichannel solution

Quick to install and easy to use

Quick setup pre-stay phase
Customize comms pre-stay phase

Customise your communication

What would it look like for you?

Let us show you.

Digital booking assistant features

AI agent for FAQs and direct bookings

AI virtual assistant guiding users through the booking process and providing answers to FAQs, saving time and reducing workload

Behavioural marketing campaigns

Push personalised messages according to specific pages on the website or interactions in the user journey.

Smooth handover to human agents

A seamless transfer of the conversation to staff if requested by the user or if the chatbot cannot resolve the query automatically.

Request a quote

Travellers can request a personalised quote for their stay.

Widget personalisation

Customise the chatbot interface accordingly to your hotel’s brand guidelines.

Email to chatbot automation

Send canned responses directing users to the chatbot to resolve user queries instantly.

Click to call

Provide an option to call a human agent directly from the chat if a guest’s request cannot be solved automatically.

Price comparison

Activate the possibility to display the price comparison range of your rooms across various booking channels.

Streamlined inbox for all your channels

Centralise and manage conversations across your channels: website chat, Facebook Messenger, Instagram, Google My Business, Line, Telegram, WeChat, Booking.com, WhatsApp, SMS and email.

AI specialised in hospitality FAQs

Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.

CSAT score metrics

Collect and access users’ feedback to evaluate the performance of the chatbot and individual human agents.

Customised automated workflows

Create tailored workflows that are triggered throughout the pre-stay phase.

Discover how 1,800+ hotels use HiJiffy’s Guest Communications Hub to boost revenue