Free white paper | AI and the human touch: Where is the line?

Integration between GuestRevu and HiJiffy

Description

The integration between HiJiffy and GuestRevu enables hotels to automate guest feedback collection via WhatsApp. During the stay, guests receive a personalised message with a direct link to submit their rating through GuestRevu’s survey tool. This streamlined process increases response rates and delivers valuable insights to improve service quality.

Integration Details

Support

DETAILED FEATURES AND BENEFITS

Benefits

Increased response rates

Sending surveys via WhatsApp boosts visibility and engagement, encouraging more guests to share feedback.

Real-time service recovery

Access to in-stay feedback enables staff to address issues immediately, improving guest satisfaction before checkout.

Improved online reputation

Automated review requests help gather more positive reviews, strengthening the hotel's online presence.

Data-driven decisions

Consolidated feedback in GuestRevu helps hoteliers identify trends and make informed operational improvements.

Optimised hotel tech stack

The automated flow between HiJiffy and GuestRevu reduces manual work, saving staff time and ensuring consistency.

Guests Benefits

Effortless feedback process

Guests can rate their stay quickly through a simple, mobile-friendly WhatsApp message.

Personalised communication

Each guest receives a unique, relevant request at the right time during their stay.

Familiar, trusted channel

WhatsApp provides a convenient and secure space for guests to share honest feedback.

Faster response from staff

Sharing feedback mid-stay increases the chance of issues being resolved before checkout.

How the Integration works?

Campaign triggered
HiJiffy sends an in-stay WhatsApp message as part of an automated campaign.
Personalised survey link generated
A unique GuestRevu link is created per guest, per property.
Guest receives invitation
The message includes a direct call-to-action: “Review our page”.
Guest completes survey
The link opens a GuestRevu form where the guest can rate their stay and share feedback.
Data captured in GuestRevu
Results are automatically stored and analysed within the GuestRevu dashboard.

About GuestRevu

GuestRevu is a leading provider of guest feedback and online reputation management solutions for hospitality. Its platform helps hotels gather insights through surveys, manage online reviews, and monitor performance across review sites. A Tripadvisor Platinum Review Collection Partner, GuestRevu supports hotels in enhancing guest satisfaction, increasing direct bookings, and driving revenue.

Want to know more? Contact our expert

Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.