Hotel upselling software guests read and reply to
HiJiffy sends upgrade and add-on offers on WhatsApp, and by SMS where WhatsApp cannot carry offers. Each message carries the guest’s details from your PMS and follows their own dates.
HiJiffy’s AI handles up to 90% of guest conversations, so your team spends its time on the guests who say yes.
2,600+ hotels in 65+ countries use HiJiffy’s Guest Communications Platform
Why most hotel upsells are never seen
The front desk offers an upgrade at check-in, when the guest is tired and the queue is long. The offer in the confirmation email sits unopened. Nobody has time to send offers one by one to every arriving guest.
And when a guest does ask about an offer, the question often waits until someone is free. By then, the moment has passed.
What HiJiffy's upsell software does
Hotel upsell software has three jobs: send the offer at the right time, answer the guest’s questions about it and get the yes to your team. HiJiffy does all three from one platform.
Offers timed by your PMS
Upsell messages go out on reservation events, such as a few days before arrival or on the first morning of the stay. Nobody has to remember to send them.
Room upgrades before arrival
Offer a better room, early check-in or an airport transfer while the guest is still planning the trip.
Cross-selling during the stay
In-stay messages put your spa, restaurant and experiences in front of guests who are already on site and can say yes today.
Images and buttons guests can tap
WhatsApp offers carry an image or a short video and buttons, so the guest sees the offer and answers in one tap.
Answers to follow-up questions
Is the spa open on Sunday? Does the upgrade have a sea view? The AI answers from your hotel’s information and passes the request to your team.
SMS where WhatsApp cannot
Meta blocks marketing messages to US numbers on WhatsApp. For those guests, offers go by SMS, to guests who gave their consent.
Direct Revenue: upsells across the stay
Before arrival
Room upgrades, early check-in, transfers and breakfast, offered with the welcome message and the check-in link.
During the stay
Spa treatments, dinner and local experiences, such as a city tour run by a local partner, offered while the guest is on site and can book them the same day.
Before departure
Late check-out, an airport transfer and an invitation to book the next stay direct or join your loyalty programme, in the check-out message the day before the guest leaves.
Secure AI: offers that stay on-brand
Answers from your information
When a guest asks about an offer, Aplysia, HiJiffy’s AI built for hospitality, answers only from what your hotel has approved. When it does not know, it passes the guest to your team.
In the guest’s language
The AI understands more than 130 languages and replies in the guest’s language.
Consent and control
Promotional messages go only to guests who gave their consent. You decide which campaigns run, when they go out and for which properties.
Prepared Teams: the yes reaches your staff
Requests ready to act on
When a guest accepts an offer, the request reaches the Console with the full conversation, and an email alert goes to the addresses you set for that property.
One inbox for every reply
Replies to offers sit next to website chat, OTA messages and email in the same inbox.
Set up once for the group
In the Campaigns Manager, campaigns start from pre-built hospitality flows and can be created for many properties at once.
Choosing hotel upsell software:
what to check
Most upsell tools promise more revenue. Four questions show which one will deliver it at your hotel.
Does it reach guests where they read?
Offers inside a confirmation email are easy to miss. WhatsApp campaigns at HiJiffy hotels see open rates above 80%.
Is it triggered by your PMS?
Offers should follow real reservation events, not a list exported by hand. HiJiffy connects with 100+ hotel systems, including your PMS.
Who answers the guest's questions?
An offer creates questions. If nobody answers them quickly, the sale is lost. HiJiffy’s AI answers and passes the rest to your team.
Does it respect consent?
Promotional messages should go only to guests who agreed to receive them, on every channel, and only as often as you decide.
35.7%
Upsell conversion on WhatsApp
Kabannas
4x
Revenue from campaigns
Hôtel l’Élysée Val d’Europe
€733K
Chatbot-attributed revenue
GHT Hotels
82%
WhatsApp open rate
Paradise Resort Gold Coast
PROOF FROM HOTELS
Results from hotels using HiJiffy
Hotels, resorts and groups use HiJiffy to answer guests on every channel and give their teams time for the moments that need a person. HiJiffy’s AI handles up to 90% of guest conversations automatically.
Keep exploring
Hotel upselling software: FAQs
What is upselling in a hotel?
Hotel upselling is offering a guest something better or extra for the stay, such as a room upgrade, early check-in, breakfast or a spa treatment. Cross-selling in hotels adds related services, such as dinner or a transfer, to the room the guest already booked. For example, a couple on a weekend stay is offered dinner for two before they arrive.
The value is in timing. An upgrade offered a few days before arrival, on the guest’s phone, gets more attention than one offered at a busy front desk. Upselling software does the sending and the follow-up, so revenue does not depend on who is on shift. More ideas in our guide to hotel upselling and cross-selling with AI.
How do hotels use upselling software to increase revenue?
Hotels use upselling software to send offers automatically at set moments of the stay: before arrival, during the stay and before departure. With HiJiffy, these messages are triggered by your PMS and sent on WhatsApp, or by SMS where needed, and the AI answers the guest’s questions about the offer. Your website chat can show offers too, with an image and buttons, to visitors who arrive from a campaign link or spend a few seconds on your spa or restaurant page.
Kabannas reached a 35.7% upselling conversion rate on WhatsApp between June 2023 and June 2024. Results depend on the offer and the property, so in the demo we look at your current upsells and where you send them today.
How do you automate hotel guest upsells?
Connect your PMS, choose the offers and the moment each one goes out, and let the campaigns run. HiJiffy starts from pre-built Guest Journey flows, so you set each one up once and every new reservation follows. The same flows send the online check-in link before arrival, so the welcome, the check-in and the first offer reach the guest together, and a neutral feedback request goes out after check-out.
HiJiffy works with more than 2,600 hotels in over 60 countries. It is simple on your side. A dedicated onboarding specialist connects your PMS and your WhatsApp Business account, sets up the first campaigns with you and trains your team. After go-live, our customer experience team follows your hotel so the campaigns keep running well.
Can guests reply to an upsell offer?
Yes. On WhatsApp the guest can reply or tap a button, and the AI answers questions from your hotel’s information. When the guest wants the offer, the conversation reaches your team with the details.
Every reply sits in the same inbox as your other channels, with the full conversation. In the US and Canada, SMS also works in both directions. Elsewhere SMS is send-only, so replies happen on WhatsApp or your website chat.
Does the upselling software work with our PMS?
Yes. HiJiffy connects with 100+ hotel systems, including your PMS. Reservation data sets the moment each offer goes out. If your PMS has no integration, reservation data can be uploaded as a CSV file.
Your onboarding specialist sets up the PMS connection with you, so your team does not deal with the technical side. The full list of systems is on our integrations page, and the demo is a good moment to check yours.
Is WhatsApp or SMS better for hotel upsells?
For most international guests, WhatsApp, because offers carry images and buttons and guests reply in the same chat. For US numbers, Meta blocks marketing messages on WhatsApp, so HiJiffy sends offers by SMS to guests who gave their consent.
You do not need two tools. Both channels run on the same platform, with the same campaigns and the same inbox, so your team sees every reply in one place.