Free white paper | AI and the human touch: Where is the line?
The integration between HiJiffy and GuestRevu enables hotels to automate guest feedback collection via WhatsApp. During the stay, guests receive a personalised message with a direct link to submit their rating through GuestRevu’s survey tool. This streamlined process increases response rates and delivers valuable insights to improve service quality.
Campaign triggered
HiJiffy sends an in-stay WhatsApp message as part of an automated campaign.
Personalised survey link generated
A unique GuestRevu link is created per guest, per property.
Guest receives invitation
The message includes a direct call-to-action: “Review our page”.
Guest completes survey
The link opens a GuestRevu form where the guest can rate their stay and share feedback.
Data captured in GuestRevu
Results are automatically stored and analysed within the GuestRevu dashboard.
GuestRevu is a leading provider of guest feedback and online reputation management solutions for hospitality. Its platform helps hotels gather insights through surveys, manage online reviews, and monitor performance across review sites. A Tripadvisor Platinum Review Collection Partner, GuestRevu supports hotels in enhancing guest satisfaction, increasing direct bookings, and driving revenue.
Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.
Funding:
This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509.
