Automated Booking Recovery

In the Product Highlights series, we break down the features of the Console, the interface for HiJiffy’s Guest Communications Platform. This article covers Automated Booking Recovery.

Every day, guests visit your hotel website, fill in their dates, and leave without completing the booking. Most of the time, it is not a firm decision – they got distracted, wanted to compare options, or simply ran out of time. That intent is real direct revenue, waiting to be recovered before it leaks to an OTA. With Automated Booking Recovery, those guests are automatically identified and followed up with a personalised WhatsApp message that turns incomplete bookings into confirmed direct revenue – with no manual effort from your team.

What is Automated Booking Recovery?

When a guest starts the Book a Room flow through your HiJiffy AI assistant but does not complete the reservation, HiJiffy captures it as a lead. If the booking is not confirmed within 2 hours, the lead appears in your Console and a pre-configured WhatsApp campaign is automatically sent to bring the guest back.

Set it up once, and it runs on its own. There is nothing else your team needs to do.

How does it work?

Step 1: The guest starts the booking flow
A guest fills in their dates and details through your HiJiffy AI assistant on your website, WhatsApp, Facebook, Instagram, or Telegram, and provides their phone number and consent to be contacted.

Step 2: The lead is created
If the booking is not confirmed within 2 hours, the guest is automatically identified as a qualified lead and added to the Leads table in your Console.

Step 3: The WhatsApp campaign is sent
Your pre-configured Booking Recovery campaign is automatically triggered and sent to the guest via WhatsApp (the channel where HiJiffy campaigns consistently reach open rates above 80%, compared with an email average of around 20%). We recommend including a promo code, so you can track recovered bookings accurately in your own booking system.

Step 4: The booking is recovered
If the guest completes the booking, the lead is marked as converted, and the sale is linked back to the lead that generated it.

What does this mean for your hotel?

Automated Booking Recovery recovers direct revenue from booking intent that would otherwise be lost. Guests who show clear interest in staying with you receive a timely WhatsApp message; your team handles nothing manually; and every recovered booking comes through your direct channel instead of an OTA.

For hotel groups, the feature works across all properties from a single console. Leads are tracked per property, and the reporting gives you visibility at both property and portfolio level.

Plan availability
Automated Booking Recovery is included in WhatsApp Pre-Stay, a paid add-on available for your current plan. The cost of this add-on varies depending on your room count, but for most hotels just one or two recovered bookings per property is enough to cover it, and everything beyond that is pure profit.

Need help getting started? Explore our comprehensive Help Centre with over 200 articles, step-by-step guides, and troubleshooting tips, or reach out to your Customer Success representative. Once it is live, Automated Booking Recovery works in the background to recover direct revenue you would otherwise lose – so your team can stay focused on running your hotels.