Live Chat for Hotels

Live chat tools have a range of features that can improve customer experience and help resolve issues you may be addressing internally. Here are some of the things you should consider when choosing a chatbot for your hotel:

• Pre-existing training in the hospitality industry‍

Virtual tools work based on the experiences they accumulate. The number of interactions needed to feed your hotel chatbot to function effectively is crucial. A credible Artificial Intelligence technology provider should demonstrate that it addresses at least 80% to 90% of your use case during your initial meeting and provides information about available customisations. As part of HiJiffy’s onboarding process, a dedicated Customer Success team will help you develop a comprehensive set of answers to Frequently Asked Questions based on the industry insights adjusted to your business.

• Focus on solving existing issues

AI-powered technologies for hotels are a novel way of addressing existing challenges such as increasing the number of direct bookings, client involvement, and upselling. You should have a clear picture of how the hotel chatbot you are considering will assist you in handling current pressing issues from the first encounter with the technology provider.

If you want to improve direct bookings, seek a chatbot that can give you more control over your sales process. You have to ensure it can be integrated with your booking engine and capable of gathering your customers’ contact information when seeking a room.

• Removing language barriers

Since your guests come from all over the world, managing communication in as many languages as possible is crucial. Avoid any bot that asks you to write every response. You will quickly discover that keeping your information current is difficult. Look for chatbots that can process your raw data and generate their own words. When you update a data point in this way, the changes are quickly transferred via all languages. HiJiffy’s products employ powerful AI technology that auto-translates chatbot communication to over 100 languages and offers seamless translation tools for human agents.

• Open up more communication channels for customers

Chatbots help you scale one-on-one customer interactions. Therefore, you should use them as often as possible. The majority of virtual assistants concentrate on Facebook because it is simple and inexpensive to set up, and you can include the Facebook chat widget on your website. 

However, you should look for a solution that easily integrates with as many communications channels as possible. HiJiffy’s Booking Assistant streamlines messages across social media and instant messaging platforms such as Instagram, Facebook Messenger, GoogleMyBusiness, Line, WeChat, and Telegram. The Virtual Concierge expands to WhatsApp, SMS, and email, making you as easily reachable for the customers as possible.

• Easy and powerful backend for hotel staff

Chatbots communicate with your employees continuously, passing along consumer information, inquiries, and requests for human assistance. The capacity of your hotel chatbot to communicate effectively with your team is critical. Your bot’s notification center is an essential Artificial Intelligence component, streamlining communication and signposting actions to be taken by your staff when necessary.

Advanced chatbots can communicate with your front desk and other departments in many ways, always prioritising clarity of information and action points, reducing the number of administrative tasks for your staff. HiJiffy’s Console provides a clear overview of the status of all inquiries for the agents to monitor, as well as a range of insights and reports highlighting areas of possible improvement and any issues to be addressed.