Live Chat for Hotels
Connecting
Hotels
with travelers
Join +1,600 hotels using HiJiffy's live chat for hotels to take a step forward into the future of guest messaging.
Connecting
Hotels
with travelers
Join +1,600 hotels using HiJiffy's live chat for hotels to take a step forward into the future of guest messaging.
Personalised automation tools to relieve teams from repetitive tasks and increase guest satisfaction
Centralised inbox for all communication channels
Knowledge base centre to retrieve guest data and feedback
Management tools to optimise your selling opportunities
Live chats are used in the hotel industry to extend the services offered into their online presence, often being the first point of contact with customers. According to a survey, 66% of the respondents had interacted with a live chat tool in the earlier month. Such conversational AI tools create an opportunity to engage with the potential customers early on and immediately provide them with the necessary information to nurture their interest in staying at the hotel. Taking advantage of further personalization of this communication tool can give hoteliers an edge in the competitive market.
Website visitors can start the conversation by clicking the live chat widget in the browser. It can be set to be active 24/7, eliminating the risk of losing leads due to staff unavailability to answer queries immediately. The technology behind the live chat enables it to find and provide the information requested by the customer and suggest other relevant details that can be of interest.
As the chatbot engagingly collects information about the customer, the chance of capturing a lead increases. If the chatbot cannot resolve the customer query, it can be programmed to seamlessly pass on the conversation to a human staff member. Across the usage by all its clients in 2021, HiJiffy’s Booking Assistant reached an average task automation rate of 83%, significantly reducing the workload for the hotel staff.
Key advantages of using this Live Chat solution include:
Live chat tools have a range of features that can improve customer experience and help resolve issues you may be addressing internally. Here are some of the things you should consider when choosing a chatbot for your hotel:
Virtual tools work based on the experiences they accumulate. The number of interactions needed to feed your hotel chatbot to function effectively is crucial. A credible Artificial Intelligence technology provider should demonstrate that it addresses at least 80% to 90% of your use case during your initial meeting and provides information about available customizations. As part of HiJiffy’s onboarding process, a dedicated Customer Success team will help you develop a comprehensive set of answers to Frequently Asked Questions based on the industry insights adjusted to your business.
AI-powered technologies for hotels are a novel way of addressing existing challenges such as increasing the number of direct bookings, client involvement, and upselling. You should have a clear picture of how the hotel chatbot you are considering will assist you in handling current pressing issues from the first encounter with the technology provider.
If you want to improve direct bookings, seek a chatbot that can give you more control over your sales process. You have to ensure it can be integrated with your booking engine and capable of gathering your customers' contact information when seeking a room.
Since your guests come from all over the world, managing communication in as many languages as possible is crucial. Avoid any bot that asks you to write every response. You will quickly discover that keeping your information current is difficult. Look for chatbots that can process your raw data and generate their own words. When you update a data point in this way, the changes are quickly transferred via all languages. HiJiffy’s products employ powerful AI technology that auto-translates chatbot communication to over 100 languages and offers seamless translation tools for human agents.
Chatbots help you scale one-on-one customer interactions. Therefore, you should use them as often as possible. The majority of virtual assistants concentrate on Facebook because it is simple and inexpensive to set up, and you can include the Facebook chat widget on your website.
However, you should look for a solution that easily integrates with as many communications channels as possible. HiJiffy’s Booking Assistant streamlines messages across social media and instant messaging platforms such as Instagram, Facebook Messenger, GoogleMyBusiness, Line, WeChat, and Telegram. The Virtual Concierge expands to WhatsApp, SMS, and email, making you as easily reachable for the customers as possible.
Chatbots communicate with your employees continuously, passing along consumer information, inquiries, and requests for human assistance. The capacity of your hotel chatbot to communicate effectively with your team is critical. Your bot's notification center is an essential Artificial Intelligence component, streamlining communication and signposting actions to be taken by your staff when necessary.
Advanced chatbots can communicate with your front desk and other departments in many ways, always prioritizing clarity of information and action points, reducing the number of administrative tasks for your staff. HiJiffy’s Console provides a clear overview of the status of all inquiries for the agents to monitor, as well as a range of insights and reports highlighting areas of possible improvement and any issues to be addressed.
Although embracing new technology at your hotel may seem like a big undertaking, setting up a chatbot is a reasonably smooth process. Thanks to an ever-growing number of integrations, HiJiffy can take up to as little as three days or less to complete setting up a new client with a Booking Assistant, including onboarding your team and helping with initial personalization. Look for a service provider with a wide range of available integrations with popular Booking Engines, PMS, CRM, and other tools used in the hospitality industry.
Increase direct bookings and automate tasks with a human touch.
Allow guests to book anytime and anywhere
HiJiffy’s AI-powered conversational virtual agent is an omnichannel solution available to provide instant replies, streamline queries and perform bookings wherever your guests are.
Continuous support throughout the guest's stay.
Boost your guest’s satisfaction and upselling opportunities
A 24/7 intelligent virtual concierge able to deliver faster service, perform online check-ins and check-outs, create upselling opportunities and personalise your guest's experience.
Check what over 1,600 hotels are saying
HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction.
At Baobab Suites we are committed to delivering an elevated guest experience from the booking stage to the guest departure and beyond. With HiJiffy's assistance, we are able to retrieve valuable data and automate tasks allowing us to focus on providing personalized service to all our guests. By analyzing guests requests, patterns and trends we are able to have a better performance, and thanks to HiJiffy we have more control over this data.
Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy's personalizable chatbot we are able to get closer to our guests and to improve our overall hospitality service.
HiJiffy is integrated with the top players within the industry to provide hoteliers the best tools to elevate their guest's experience fast and easy.
Connect with travelers today and increase your booking opportunities.
Join the new era of hospitality