The HiJiffy and Salesforce integration connects guest conversations across various messaging channels directly with the Salesforce CRM for enterprise clients. This connection allows hotels to centralise guest interactions, automate case creation and enrich guest profiles, turning HiJiffy into a fully CRM-connected guest engagement platform.
Secure OAuth Authentication
HiJiffy connects securely to Salesforce using OAuth authentication to ensure data remains protected.
Automated Record Management
When guests interact with the chatbot, whether before, during or after their stay, HiJiffy can automatically create or update Leads, Contacts, Accounts and Cases in Salesforce.
Direct Case Resolution
If the chatbot cannot fully resolve a request, a Salesforce Case is created automatically, allowing hotel staff to continue the conversation instantly with full context inside the CRM.
Complete Journey Support
The integration supports automation across the entire guest journey, from initial booking enquiries and service requests to post-stay feedback.
Real-Time Information Sync
All interaction data is synchronised in real time, allowing hotels to trigger upselling and service workflows based on the most current guest information.
Optimised for Enterprise Groups This integration is designed specifically for enterprise hotels and groups looking to centralise guest data and automate complex service and sales workflows. It is ideal for properties focused on high levels of personalisation and driving revenue through data-driven upselling.
Advanced Tracking Hotels can log every conversation, track guest satisfaction and manage follow-ups directly within Salesforce, ensuring the team has a complete overview of the guest’s relationship with the brand.
Salesforce is a global leader in CRM technology, providing cloud-based tools that help businesses manage customer relationships across sales, service and marketing. Its platform allows large organisations to centralise data, automate workflows and gain deeper insights into customer behaviour. By using Salesforce, hotel groups can improve team collaboration and deliver more targeted services to their guests.
Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.
