HiJiffy is now integrated with Omnibees, which means that hotels using Omnibees as their reservation system now have access to a cutting edge AI-powered Chat Booking Assistant and a one-stop platform for all your communication channels that helps drive more direct bookings through real-time quotations and photos of the hotels, increase guest satisfaction through instantly and accurate replies, decrease contacts response time and improve the hotels’ overall service.
Omnibees was created in 2009 to provide the industry’s most comprehensive marketing & distribution solution that maximizes its customers’ revenue by optimizing their price or reducing operating costs. With more than 4000 hotels in countries such as Portugal, Brazil, Colombia, Mexico, and Argentina, the Omnibees’ vision is to be the market leader in technology and services for distribution in the travel industry.
With HiJiffy’s direct integration with Omnibees, users will have access to all available rooms for their selected dates and guests directly within the chat. They are then able to choose a room, make real-time quotes, show availability, price and photos of the room and, in the end, be redirected to complete the reservation.
Since HiJiffy chatbot has more than 120 different FAQs ready to reply, it can help guests with their questions immediately and thus influence them in the process of deciding which hotel and which room to choose, preventing unhappy customers and unnecessary calls or emails to the hotel’s reception team.
Funding:
This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509.
