HiJiffy and Host Hotel Systems’ two-way integration enables hotels to have as little contact as possible with the hotel staff, ensuring at the same time an incredible guest experience, with services such as self-check-in, booking services (transfers, restaurants, SPA, etc.) and express check-out.
HiJiffy and Host Hotel Systems clients will get several advantages out of this guest journey:
Welcome message: 48h to 24h before the check-in time, you can send a welcome message to all your guests through the most common communication channels — WhatsApp or SMS, email, or even OTAs such as Booking.com or Expedia. In that message, you can explain how the process on the arrival will be, the check-in time and ask guests to fill an online check-in form;
Online Check-in: Hotels can reduce contact points with the guests by sending an online check-in form to their guests through their favorite channels, such as WhatsApp or SMS. Guests submit all of their information and requests online prior to arrival, enabling them to spend less time — or no time at all — at the front desk. Everything on their own mobile devices.
Virtual Concierge: Guest can use it’s preferred method to talk with the hotel anytime, anywhere. Furthermore, it is possible to schedule some campaigns that take into consideration guest's needs, helping to make services upsells (restaurant table, room service, transfers, etc). Directly connected with all the different departments, including maintenance, F&B, and reception;
Express Check-out: A message through SMS or WhatsApp is sent in the morning of the check-out day with information about the check-out process. Within this message, you can also send your guest the invoice;
Get more reviews: A few hours after the check-out, you can send a message to your guests asking for a review in the most common platforms in the market, such as TripAdvisor. In this way, your reputation will increase and more and more booking will come.