Integration between Bookingplanner and HiJiffy

In an era where guest expectations are constantly evolving, technology plays a vital role in helping hotels deliver seamless and personalised experiences. The integration between HiJiffy, a leader in AI-powered guest communication, and Bookingplanner, a comprehensive cloud-based Property Management System (PMS), enables hoteliers to automate processes, optimise operations, and improve guest satisfaction at every stage of the journey.

Understanding Bookingplanner

Bookingplanner offers an all-in-one solution tailored for the hospitality sector, encompassing a Channel Manager, Booking Engine, Cloud PMS, and Pricing Manager. This suite enables hoteliers to increase online visibility, secure more direct bookings, and streamline administrative tasks, thereby allowing more focus on guest experiences. The Cloud PMS component provides a clear overview of all reservations, simplifies invoicing, and integrates seamlessly with various Point of Sale (POS), payment, and key systems. ​

The Integration: HiJiffy and Bookingplanner

Integrating HiJiffy’s conversational AI capabilities with Bookingplanner’s robust PMS creates a cohesive system that automates and personalises guest interactions throughout their journey.​

Benefits for Hoteliers

• Enhanced Operational Efficiency: Automating routine communications reduces the administrative burden on staff, allowing them to focus on delivering personalised services.​
• Centralised Data Management: The integration ensures that all guest interactions and reservations are consolidated within Bookingplanner, providing a unified view that aids in better decision-making and service customisation.​
• Increased Direct Bookings: By leveraging HiJiffy’s AI-driven communication tools alongside Bookingplanner’s Booking Engine, hotels can encourage direct reservations, reducing reliance on third-party platforms and associated commissions.​

Benefits for Guests

• Personalised Communication: Guests receive timely and relevant information tailored to their preferences, enhancing their overall experience.​
• Seamless Interactions: From booking inquiries to post-stay feedback, the integration ensures smooth and efficient communication channels, making the guest journey more enjoyable.​
• Convenient Services: Features like automated check-in/check-out and instant responses to queries contribute to a hassle-free stay.​

In conclusion, the integration between HiJiffy and Bookingplanner represents a significant advancement in hotel management technology. By combining AI-driven guest communication with a comprehensive PMS, hoteliers can enhance operational efficiency, foster guest loyalty, and ultimately drive business growth.