Hotel Check-Out System

Automated, contactless and personalised

HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests trip.

How does HiJiffy's Virtual Concierge work?

Connect with guest anytime, anywhere

Maximize your upselling opportunities

Automate your check-in and check-out just at your guest’s fingertips

Virtual Concierge Features

Front-Office AI Agent

An artificially intelligent virtual assistant that guides users through in-stay requests.

Digital Check-in

Offer pre-check-in forms to your upcoming guests and minimize the time at the reception.

Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.

Upselling Campaings

Send automated messages to communicate personalized upselling campaigns.

Automated workflows

Automate workflows that are triggered throughout the guests stay.

Custom routing and escalations

Configure to whom would you like the request to be escalated or redirected when required.

Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.

Guest Satisfaction Surveys

Send guest satisfaction surveys directly to your guests phone and increase the participation rate to understand better your customer.

Guest Reviews Campaigns

Trigger recommendation campaigns to improve your brand reputation on platforms like TripAdvisor or Google.

Retention Campaigns

Create specific campaigns for past guests offering special deals and boost your hotels’ loyalty program.

Hotel Check-out System – FAQ

A hotel check-out system is a self-serve kiosk-based, mobile app-based, or website-based digital system that enables guests to check out unassisted. The process is quick and easy, saving time for guests, and reducing the workload for your check-out counter staff. Of course, the more self-serve kiosks you have, the more guests can check out at one time, leaving your reception staff available to help guests with other queries. If you allow check-out via your hotel’s mobile app or a website, then there is no limit to how many guests can be completing the check-out process at any one time. As the check-out process is straightforward and repetative, it is an ideal process for automation.

Digital hotel check-out systems can cover all the same processes that would happen with a manual check-out with staff at the reception desk. The guest can be shown an itemised bill to be checked and approved. Payment can be made, and feedback may be requested. With a digital system, you will be gathering contact data, firstly to send on a copy of the bill for the guest’s records, but this can also be used for marketing and to request feedback at a later date. When checking out, guests are often in a hurry. They do not want to fill out a survey or give detailed information about their visit at the reception. Even when asked, unless they have a complaint, most guests will leave simply stating that everything was fine. If you are looking for more detailed feedback, which can help you improve your offer, a follow up survey a couple of days later is far more likely to get you the information you want.

For guests, a hotel check-out system offers time saving and convenience. When using a digital hotel check-out system, guests can complete the process when and where they choose. Comfortably sat in the hotel lounge, rather than standing at a desk. They will not have to queue, and they will not run the risk of being delayed on their journey. You may also wish to offer extra check-out service availability to your app, such as a late check-out option or last-minute purchases of any merchandise the hotel sells. It can be a useful extra revenue stream. 

For hoteliers, you are cutting down on the amount of work for your staff, as the guests are doing a lot of the work themselves. You will reduce queues, and you will not have to overstaff just in case there is a busy period. Using a fully digitised system also helps to cut down on errors, as the guests are inputting their data themselves. They will have the opportunity to double-check their details when they are displayed on the kiosk screen or on their mobile device.

How would it look like for you?

Let us show you.