Hotel Check-Out System
Automated, contactless and personalised
HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests’ departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests’ trip.
How does HiJiffy's Virtual Concierge work?
Connect with guest anytime, anywhere
The AI-powered solution is designed to connect with guests at all points during their visit. Contact them via WhatsApp, SMS or email to make sure you are ahead of their needs.
Maximise your upselling opportunities
Hoteliers can use the direct contact opportunity to make the most out of previously recorded guests’ preferences to offer exclusive and personalised services.
Automate your check-in and check-out just at your guest’s fingertips
Customers are one click away from personalising their stay even before their arrival. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
How would it look like for you?
Let us show you.
Virtual Concierge Features
AI-powered concierge agent
An artificially intelligent virtual concierge assists guests with pre-stay, in-stay and post-stay requests.
Room upgrade messages
Suggest personalised room upgrade opportunities during the pre-arrival stage.
Digital check-in
Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception.
Upsell and cross-sell campaigns
Send automated messages to communicate personalised upselling and cross-selling campaigns.
AI specialised in hospitality FAQs
Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
Automated WhatsApp messages
Automate and trigger messages on your hotel’s WhatsApp channel throughout your guests’ journey, such as check-in/check-out campaigns, feedback campaigns, and more.
Custom team notifications
Set rules for notifying the right teams for specific requests.
Guest reviews and satisfaction surveys
Send guest satisfaction surveys during and at the end of the stay and obtain reviews for internal monitoring or external platforms like TripAdvisor or Google.
Customised campaigns for a target audience
Trigger campaigns for guests matching specific rate plans or profile (e.g. families, couples), subject to availability.
CSAT score metrics
Collect and access guests’ feedback to evaluate the performance of the chatbot and individual human agents.
Hotel Check-out System – FAQ
What is a Hotel Check-out System?
A hotel check-out system is a self-serve kiosk-based, mobile app-based, or website-based digital system that enables guests to check out unassisted. The process is quick and easy, saving time for guests, and reducing the workload for your check-out counter staff. Of course, the more self-serve kiosks you have, the more guests can check out at one time, leaving your reception staff available to help guests with other queries. If you allow check-out via your hotel’s mobile app or a website, then there is no limit to how many guests can be completing the check-out process at any one time. As the check-out process is straightforward and repetative, it is an ideal process for automation.
What are the key features of hotel check-out systems?
Digital hotel check-out systems can cover all the same processes that would happen with a manual check-out with staff at the reception desk. The guest can be shown an itemised bill to be checked and approved. Payment can be made, and feedback may be requested. With a digital system, you will be gathering contact data, firstly to send on a copy of the bill for the guest’s records, but this can also be used for marketing and to request feedback at a later date. When checking out, guests are often in a hurry. They do not want to fill out a survey or give detailed information about their visit at the reception. Even when asked, unless they have a complaint, most guests will leave simply stating that everything was fine. If you are looking for more detailed feedback, which can help you improve your offer, a follow up survey a couple of days later is far more likely to get you the information you want.
What are the benefits of implementing a hotel check-out system for hoteliers and hotel guests?
For guests, a hotel check-out system offers time saving and convenience. When using a digital hotel or contactless check-out system, guests can complete the process when and where they choose. Comfortably sat in the hotel lounge, rather than standing at a desk. They will not have to queue, and they will not run the risk of being delayed on their journey. You may also wish to offer extra check-out service availability to your app, such as a late check-out option or last-minute purchases of any merchandise the hotel sells. It can be a useful extra revenue stream.
For hoteliers, you are cutting down on the amount of work for your staff, as the guests are doing a lot of the work themselves. You will reduce queues, and you will not have to overstaff just in case there is a busy period. Using a fully digitised system also helps to cut down on errors, as the guests are inputting their data themselves. They will have the opportunity to double-check their details when they are displayed on the kiosk screen or on their mobile device.
