Contactless Check-out for Hotels
Automated, contactless and personalised
HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests’ departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests’ trip.
How does HiJiffy's Virtual Concierge work?
Connect with guest anytime, anywhere
Maximise your upselling opportunities
Hoteliers can use the direct contact opportunity to make the most out of previously recorded guests’ preferences to offer exclusive and personalised services.
Automate your check-in and check-out just at your guest’s fingertips
Customers are one click away from personalising their stay even before their arrival. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
How would it look like for you?
Let us show you.
Virtual Concierge Features
AI-powered concierge agent
An artificially intelligent virtual concierge assists guests with pre-stay, in-stay and post-stay requests.
Room upgrade messages
Suggest personalised room upgrade opportunities during the pre-arrival stage.
Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception.
Upsell and cross-sell campaigns
Send automated messages to communicate personalised upselling and cross-selling campaigns.
AI specialised in hospitality FAQs
Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
Automated WhatsApp messages
Automate and trigger messages on your hotel’s WhatsApp channel throughout your guests’ journey, such as check-in/check-out campaigns, feedback campaigns, and more.
Custom team notifications
Set rules for notifying the right teams for specific requests.
Guest reviews and satisfaction surveys
Send guest satisfaction surveys during and at the end of the stay and obtain reviews for internal monitoring or external platforms like TripAdvisor or Google.
Customised campaigns for a target audience
Trigger campaigns for guests matching specific rate plans or profile (e.g. families, couples), subject to availability.
CSAT score metrics
Collect and access guests’ feedback to evaluate the performance of the chatbot and individual human agents.
Contactless Check-out for Hotels: FAQs
A contactless check-out in hotels is a convenient way for guests to complete this process at the end of their stay. It eliminates the need to speak to hotel staff at the reception desk as guests can go through this process on their own, at the time convenient to them, and often on their mobile devices. The standard steps of the check-out are digitalised as guests need to input data in a hotel mobile app, on a website, or in a kiosk. In a contactless hotel check-out, guests will need to confirm they are ready to end their stay and pay for any outstanding services. They may choose to share their contact data with the hotel for marketing purposes in the future, such as being contacted about special offers and personalised deals.
Making the hotel check-out contactless comes with a range of advantages for both hotel staff and guests. One of the key benefits is time-saving. The volume of work decreases at the reception allowing the staff to focus on other tasks and find other opportunities to deliver value. Hotel guests, will not need to wait in queues at the reception desk thanks to being able to complete the process themselves. This self check-out process is particularly useful at high seasons and peak times when many guests want to check in or out at the same time, increasing queueing time and demand for staffing. When the final moments at the hotel are associated with convenience and allow guests to avoid any frustrations at the end of their stay, they are more likely to write a positive review of the hotel.
The back office of the reception also benefits with less paperwork to go through as guests input the data themselves. This can be enhanced even further by using the automation capabilities of AI specialised in hospitality. Contactless check-out data can be automatically fed into other hotel management systems, such as maintenance and housekeeping, or even marketing if guests opt-in for such an option.
Although the pandemic in recent years was a driving force behind introducing contactless services in hotels, their popularity will only continue to grow as hoteliers observe the range of benefits for their teams, and guests appreciate the convenience.
Hoteliers see that reducing the strain of repetitive tasks has a positive impact on job satisfaction and staff retention in their teams, which is a great advantage in the light of staff shortages in hospitality. The ease of integrating conversational AI powering the contactless check-out with other hotel management systems, as well as a relatively low cost for implementing such services is another reason such solutions gain in popularity.
Convenience and independence are something that many guests see as a standard rather than luxury, and they are likely to expect solutions in hospitality enabling that. Fortunately, it also means they are very likely to engage with contactless check-out in hotels with trust and confidence as it is close to their lifestyle.