Manage guest messages on Airbnb in HiJiffy
Automate Airbnb guest enquiries and never miss a booking.
HiJiffy helps apartments, B&Bs, hostels, and hotels manage guest messages from Airbnb in the same console they use for every other channel. Your AI assistant answers guest questions 24/7 using your listing content, helping your team respond faster, keep response rates healthy, and support Superhost eligibility.
Why hospitality teams choose HiJiffy for channel messaging
All guest messages in one inbox
AI answers guest questions 24/7
HiJiffy can import your listing content — descriptions, house rules, amenities, and check-in guides — directly into your property Knowledge Base.
From there, the AI can answer common guest questions around the clock, accurately, on-brand, and without human intervention. Guests get instant responses, even outside office hours. Your team gets time back.
Help protect response rate and Superhost eligibility
Airbnb’s Superhost criteria include responding to 90% of new enquiries within 24 hours. Slow responses can affect performance, visibility, and booking opportunities.
When your team closes a conversation in HiJiffy, the thread is updated on the source channel too, helping your team stay on top of response workflows with less manual effort.
Your listing content becomes your AI's knowledge base
Check-in instructions, house rules, amenities, Wi-Fi codes — much of what guests ask about is already in your listing content. HiJiffy imports that content quickly, so your AI can answer common questions accurately from day one. No manual re-entry. No rewriting content you already have.
HiJiffy’s Chatbot in action
See how leading hotels are using HiJiffy to improve guest communication, drive more bookings, and unlock new revenue opportunities.
Guest messaging automation features
AI responses for guest enquiries
HiJiffy’s AI answers common guest questions instantly using your listing content and house rules. Accurate, on-brand, and available around the clock.
Listing data import in a few clicks
Pull descriptions, amenities, check-in guides, and house rules from your listing into your HiJiffy Knowledge Base. Your AI can start answering channel-specific guest questions from day one — no manual re-entry, no duplicate work.
Instant handover to your team when needed
When a guest needs a human — a complaint, a special request, a complex situation, the conversation goes straight to the right person. Real-time sentiment detection surfaces urgent threads before they escalate.
Response rate protection, built in
Closing a conversation in HiJiffy closes it on Airbnb. Your 24-hour response window is tracked and maintained automatically — no manual chasing, no risk to your Superhost criteria.
Pre-saved templates for fast, consistent replies
Give your team ready-made responses for common guest questions. Faster replies, a consistent tone, and less time spent composing messages during busy check-in periods.
AI translations for international guests
Your booking channels bring guests from everywhere. HiJiffy translates incoming and outgoing messages, so your team and your AI assistant can communicate with guests in their preferred language.
Automation on or off, per channel
Toggle AI automation for Airbnb independently of your other channels — directly from the console. Full automation, full human management, or a mix: you choose.
One inbox for every channel
Airbnb, WhatsApp, Booking.com, Expedia, Website, email— all in one place. Manage every guest conversation from a single console, with no tab-switching and no missed messages.
Performance insights and AI visibility
See automation rates, response times, knowledge gaps, and per-source AI answers in one dashboard. No black box — full control over what your AI is doing and why.
Reservation details inside every conversation
When an Airbnb message arrives, your team sees the guest’s check-in and check-out dates, booking reference, and number of guests right inside the chat — no tab-switching, no searching for the booking.
Images and videos, shared directly in chat
Send property photos, check-in videos, and visual guides directly inside the Airbnb conversation thread. Everything your guest needs, in the channel they’re already using.
Let HiJiffy's chatbot handle routine guest messages
How does it work and how to get started?
Get up and running in just a few steps. Discover how to connect your account, automate routine guest replies, and start improving response times from day one.
Explore Airbnb and other leading OTAs
Learn how OTAs operate for apartments and hotels, and why fast responses can support stronger channel performance.
Other channels we centralise
One inbox. Every channel. From messages sent through Airbnb to WhatsApp, Booking.com, Expedia, email, website chat, and social media, HiJiffy brings guest conversations into one easy-to-manage space.
Airbnb chatbot for Hotels: FAQs
Can I still use the Airbnb app if I connect HiJiffy?
Yes. HiJiffy runs alongside Airbnb and messages appear in both places. Nothing changes for you or your guests on the Airbnb side. HiJiffy simply gives you a faster, smarter way to manage those conversations, with AI automation and a unified inbox across all your channels.
What does Airbnb's Superhost response rate actually require?
Airbnb requires hosts to respond to 90% or more of new guest enquiries within 24 hours to maintain Superhost status. That clock starts the moment a guest sends their first message, including evenings, weekends, and public holidays. HiJiffy’s AI answers automatically from the first message, so your response rate is protected around the clock.
Can I message an Airbnb guest first through HiJiffy?
Yes, as long as you have the guest’s Airbnb reservation number. Without it, you need to wait for the guest to send the first message before the conversation appears in HiJiffy. Once the thread exists, your AI can reply automatically or your team can manage it manually.
Will my listing content import into HiJiffy automatically?
Your listing data, including descriptions, house rules, amenities, and check-in guides, can be imported into your HiJiffy Knowledge Base quickly. Once imported, the AI uses it to answer guest questions. If you update your listing on Airbnb, you refresh the Knowledge Base manually.
What types of files can I send Airbnb guests through HiJiffy?
HiJiffy supports images and videos via Airbnb messaging. Airbnb does not support PDF or document attachments. For those, send a link instead.
Can I turn AI automation on or off for Airbnb?
Yes, per channel and at any time. Toggle automation for Airbnb independently from your other channels directly from the HiJiffy console, with no technical configuration needed.
Does closing a conversation in HiJiffy affect my Airbnb metrics?
Yes. Closing a conversation in HiJiffy also closes it on Airbnb, which counts toward your response rate and helps maintain Superhost eligibility. No manual action needed on the Airbnb side.
Do I need a separate knowledge base just for Airbnb?
No. Once Airbnb is connected, it shares the same AI knowledge base as your other channels. Enriching your property document with Airbnb-specific details, such as house rules, check-in procedures, and local access information, will improve the quality of automated responses for those guests specifically.