Airbnb Chatbot for Apartments and Hotels
Bring Airbnb guest messages into the same inbox as Booking.com, Expedia and your website chat.
The AI answers the routine questions from your own listing information, and your team handles the rest.
2,600+ hotels in 65+ countries use HiJiffy’s Guest Communications Platform
Airbnb messages without their own app
For aparthotels, serviced apartments and hotels that sell on Airbnb, the messages usually live in a separate app, answered by hand. Guests ask the same things again and again: what time check-in starts, what the Wi-Fi password is, whether pets are allowed.
A late reply costs you response rate, and someone ends up answering from their own phone at night.
How Airbnb messaging automation works
HiJiffy’s AI handles up to 90% of guest conversations, and the rest reach your team with full context.
1. Connect your account
Connect your Airbnb host account to HiJiffy through Airbnb’s official authorisation.
A co-host with messaging permissions is enough.
2. Load your listings
Your active Airbnb listings load into HiJiffy.
Link each one to a property.
3. Import what you already wrote
Import each listing’s descriptions, house rules, amenities, check-in guide and Wi-Fi details into the property’s knowledge.
No rewriting.
4. Choose who answers
Choose how conversations are handled: by AI, by your team, or both.
When a guest needs a person, the conversation passes to your team with the full history.
Secure AI: answers from your own listings
At any hour
Questions about check-in, Wi-Fi or house rules are answered at any hour, only from the information you imported and verified.
Nothing invented
Aplysia, HiJiffy’s AI built for hospitality, will not invent a rule or an amenity.
Full visibility
You can see the source behind every answer, and reports show the questions it could not fully answer.
Prepared Teams: response rate protected
One way of working
The same team, the same inbox, the same knowledge and the same canned responses for Airbnb as for every other channel.
Ready to reply
When a guest needs a person, the conversation reaches your team with the full history and a suggested reply.
Response rate protected
When a conversation is closed in HiJiffy, it is also closed on Airbnb, which protects your response rate.
Direct Revenue: your own channels, one platform
Airbnb stays on Airbnb
Airbnb conversations stay on Airbnb, as the platform requires.
Your own channels too
HiJiffy runs your other channels from the same Console: the chat on your own website, which turns visitors into direct bookings, and the WhatsApp campaigns for guests who book with you directly.
For operators with many listings
Each Airbnb listing is linked to a property in HiJiffy, so operators and groups manage every listing, and every other channel, in one place. A knowledge update made at company level reaches every property.
93%
Automation rate
Lamington Group
35.7%
WhatsApp upsell conversion
Kabannas
10K+
Staff hours saved
AutoCamp
85%
Guest satisfaction (CSAT)
Entourage sur-le-Lac
PROOF FROM HOTELS
Results from hotels using HiJiffy
Hotels, resorts and groups use HiJiffy to answer guests on every channel and give their teams time for the moments that need a person. HiJiffy’s AI handles up to 90% of guest conversations automatically.
Keep exploring
Booking.com chatbot
Booking.com guest messages answered by AI through the official API, in the same inbox.
AI hotel chatbot
How the AI answers visitors on your website, before they book and during the stay.
Every channel in one inbox
Webchat, WhatsApp, social media, SMS, email and the OTAs, with one knowledge base.
Airbnb chatbot: FAQs
Is the Airbnb connection official?
Yes. HiJiffy uses Airbnb’s Messaging API, with secure authorisation from your host account. Airbnb guest messages stay clearly marked as Airbnb conversations in the HiJiffy inbox, and every reply, from the AI or your team, goes back into the Airbnb thread.
Each Airbnb conversation in HiJiffy shows a reservation summary with the confirmation code, the check-in and check-out dates, the number of guests and the booking status. Your team replies with the full picture and does not need to open Airbnb to check who the guest is. Connecting Airbnb changes nothing in your campaigns or your other channels.
Do we need to rewrite our listing information?
No. You import what is already in your listings, such as descriptions, house rules, amenities, the check-in guide and Wi-Fi details, into the property’s knowledge. You adjust only what you need. The AI then answers from that information, and you can see the source behind each answer.
The import does the heavy lifting. HiJiffy pulls each listing’s content, including the house manual, directions and check-in and check-out times, and uses AI to turn it into clear answers. You see a preview before anything is saved. Our onboarding specialist reviews the result with you, so the knowledge is consistent before guests start writing.
Can a co-host connect HiJiffy?
Yes. A co-host with messaging permissions is enough to connect. Each HiJiffy account has one Airbnb connection, and each listing is then linked to its property, so a team managing several listings sees them all in the same inbox, next to every other channel.
For operators, this keeps things simple. If your listings sit in different Airbnb accounts, adding one account as co-host on the others brings them all into HiJiffy through one connection. Your team then works every listing from one place, with the same knowledge and canned responses, and nobody has to switch between host accounts to answer a guest.
Does it help our Airbnb response rate?
The AI answers routine questions at any hour, so guests are not left waiting overnight. When a conversation is closed in HiJiffy, it is also closed on Airbnb, so your team does not have to close it twice and the response rate stays protected.
You can measure the effect. HiJiffy’s reports show the automation rate for each channel, including Airbnb, and Team Metrics show your team’s average time to first reply on the conversations passed to them. Together, they show how much Airbnb work the AI takes off your team and how quickly a person answers when a guest needs one.
Can the AI and our team share a conversation?
Yes. You choose how Airbnb conversations are handled: by AI, by your team, or both. When a guest needs a person, the conversation passes to your team with the full history, and your team can use the same canned responses as on every other channel.
When your team takes over, the reply goes back into the same Airbnb thread, so the guest sees one continuous conversation, whoever wrote each message. Your team can send photos and videos from the Console, such as the way to the entrance, and AI tools help them translate a reply or adjust its tone before sending it.
Can we send campaigns to Airbnb guests?
Not inside Airbnb. HiJiffy keeps Airbnb conversations within Airbnb’s messaging rules, and the AI answers the guest’s questions about the stay. Campaigns run on your own channels, such as WhatsApp and your website chat, for guests who book with you directly through those channels.
The commercial lever sits on your own website. The HiJiffy chat there answers visitors who are still choosing, and Booking Recovery follows up on WhatsApp with those who started a booking, left a phone number and consent, and did not finish. The booking pixel counts the bookings made by people who talked to the chatbot, so you see what your direct channel brings in.