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Maciej

Maciej Czajka

January 26, 2023

E-book: Trends in Guest Communications in 2023

Ebook-guest-communications-trends

Ebook-guest-communications-trends

E-book: Trends in Guest Communications in 2023

January 26, 2023

Last Entries

Ultimate Guide to Quickly Boost Your Hotel’s Customer Care

In the Age of the Customer, the focus is no longer on the services your hotel has to offer, but on your customer’s needs and wants.

5 Trends Shaping the Future of Customer Care in Hotels

Learn about the ways in which customer care will change in the near future and how it will change your day-to-day work

Live Chat is dead. Say hello to Messaging Apps

Explore 5 reasons why messaging is better than a website widget

Whats the future of customer care in the hospitality industry? See what top experts predict

Learn about the future of customer care in the hospitality industry, customer loyalty and guest’s expectations.

Why you should declutter your hotels’ communications

How many communication channels does your hotel need to better communicate and serve its guests?

3 reasons why you should be surveying your guests

Discover why you should start surveying (properly!) your guests right away.

Why you shouldn’t sell to Millennials?

Have you ever heard that Millennials are disloyal and always jumping from product to product? Well, that is a MYTH!

Does social media help improve customer care?

Social media has deeply transformed the relationship between customers and the travel industry. Learn more about its impacts.

Do Millennials hate chatbots?

Bots bring instant gratification, a chance to engage with emerging technology, convenience and conversational engagement.

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