Thaïs PMS integration with HiJiffy

Designed for both travellers and hoteliers, the integration between Thaïs and HiJiffy offers improved guest communications, while automating repetitive tasks and increasing direct bookings and revenue from upselling by using conversational AI specialised in hospitality.

How does the integration between Thaïs and HiJiffy work?

The integration between these two hotel tech systems provides a seamless and complete experience for travellers, supporting them at every stage of the customer journey:

• Before the trip: HiJiffy’s conversational AI interacts with Thaïs’ booking engine to provide real-time information on hotel availability and rates, enabling instant and efficient booking. In addition, the integration of the HiJiffy chatbot with the Thaïs booking engine increases conversion thanks to instant automated responses powered by conversational AI or a smooth handover to direct communication with reception if necessary.
• During the stay: Integrating the HiJiffy chatbot into the Thaïs customer area means that guests can communicate via their preferred channel, such as WhatsApp or SMS, highlighting the hotel’s various services.
• After your stay: Ask for feedback on the various communication channels.

Benefits for hoteliers

• Increase in direct bookings thanks to conversational AI and tracking of turnover in the PMS.
• Automation of time-consuming tasks such as check-in and upsell, relieving the volume of workload of the reception teams.
• Responses to customer queries directly in the PMS, under the messaging tab.
• Customisation of automated WhatsApp campaigns via the HiJiffy solution, using customer data available in the PMS.
• Improve marketing campaigns by tracking KPIs.

How do I activate the integration?

If you are already a HiJiffy customer, contact your Customer Success Manager to make the request.

If you are a Thaïs customer interested in our Customer Communication Hub, book a personalised demo with our team to find out how our solution can help your hotel.

About Thaïs

Thaïs is the solution that allows hoteliers and hotel restaurateurs to get back to their real job. The aim is to help them manage their hotel without the headaches. With an intuitive, scalable PMS cloud, designed by a passionate, responsive team, Thaïs also offers complementary modules to meet the needs of hoteliers: an intelligent booking engine that always has the solution, a customer area, restaurant till software, a channel manager, a day module, service or gift card management, and much more. Integration connections are free and easy, so that hoteliers can build their own tailor-made digital solution.

Thaïs, like HiJiffy, is also a member of the Synapse label, the leading label for 100% connected hotel cloud tools.