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Integration between Stay App and HiJiffy

Description

The integration between HiJiffy and Stay App brings automated guest communication directly into the hotel’s mobile application. By embedding HiJiffy’s chatbot inside the app’s chat interface, guests can ask questions, make requests and access hotel information without leaving the app. Hotels get a single, consistent communication channel that works before, during and after the stay, without adding work for the team.

Integration Details

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DETAILED FEATURES AND BENEFITS

Benefits

All guest communication in one place

Embedding HiJiffy directly into the hotel app means automation, messaging and service requests are all handled within the same environment guests are already using.

Higher engagement within the app

Guests have instant access to AI-powered assistance where they naturally spend their time, making it easier to drive feature adoption and keep interactions within the hotel's own platform.

Reduced front desk workload

Frequently asked questions, service requests and in-stay communication are handled automatically, freeing up staff for higher-value interactions.

Consistent messaging with full brand control

The hotel's tone, content and branding remain intact throughout every automated conversation, keeping the experience on-brand at every touchpoint.

Guests Benefits

Everything in one app

Guests can send messages, make requests and find information about their stay without switching between apps or calling reception.

Instant answers, any time

The chatbot is available around the clock, so guests get the help they need regardless of the time or how busy the front desk is.

Easy access to hotel services

From dining reservations to housekeeping requests, guests can explore and access services directly from the app chat.

Faster, more convenient communication

Guests interact through a channel they already have on their phone, making the whole experience quicker and more straightforward.

How the Integration works?

  1. HiJiffy’s chatbot is embedded directly into Stay App’s chat interface.

  2. Guests open the chat within the hotel app and interact with the virtual assistant as they would on any other HiJiffy-powered channel.

  3. The chatbot handles frequently asked questions, service requests and automated workflows such as pre-arrival information, in-stay support and post-stay follow-ups.

  4. All conversations are managed within HiJiffy’s platform, giving the hotel team full visibility and control.

About Stay App

Stay App is a mobile application platform designed for hotels that want to offer guests a branded digital experience. Its tools allow hotels to centralise services, communication and information within a single app, giving guests a convenient way to interact with the property throughout their stay. Stay App supports hotels in reducing reliance on traditional front desk communication while keeping the guest experience connected and consistent.

Want to know more? Contact our expert

Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.

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Funding
This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509.
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