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Integration between SabeeApp and HiJiffy

Description

The integration between HiJiffy and SabeeApp connects both the PMS and Booking Engine to automate guest communication using live reservation data. Hotels can trigger messages based on real-time events such as booking confirmations, check-ins and cancellations, while a tracking pixel provides visibility into how those conversations contribute to direct bookings. The result is accurate, timely communication at every stage of the stay, with less manual effort from the team.

Integration Details

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DETAILED FEATURES AND BENEFITS

Benefits

Automated guest communication at scale

Live reservation data from SabeeApp triggers the right message at the right moment, from confirmation through to post-stay, without any manual input from staff.

Reduced front desk workload

With messaging handled automatically, front desk teams spend less time on routine follow-ups and more time on guests who need direct attention.

Better conversion on key touchpoints

Check-in flows, upsell offers and post-stay surveys are sent at the ideal time, based on accurate, up-to-date reservation data.

Full visibility into direct booking performance

The integrated tracking pixel shows how guest conversations in the chatbot contribute to direct reservations, giving hoteliers the data to make informed decisions.

Guests Benefits

Timely, relevant communication

Guests receive messages that match exactly where they are in their stay, from pre-arrival details to checkout reminders.

Smoother arrivals and departures

Automated check-in and check-out communication helps guests know what to expect before they even step through the door.

Easy access to hotel services

Guests can find information and make requests through their preferred messaging channel, without needing to call or visit reception.

A more personal experience

Messages reflect each guest's reservation and preferences, making communication feel considered rather than generic.

How the Integration works?

The integration covers two connected areas: the Booking Engine and the PMS.

Booking Engine

  1. A guest clicks the “Book Now” button within the HiJiffy chatbot.
  2. The bot prompts the guest to select their arrival and departure dates directly in the chat.
  3. The system builds a custom URL using the hotel’s base URL and Property ID.
  4. The guest is redirected to the SabeeApp booking page to complete their reservation.

PMS

  1. Once the integration is active, reservation data from SabeeApp syncs with HiJiffy and feeds into the Campaign Manager.
  2. Hotels can filter guests based on reservation details such as stay dates, booking status or language.
  3. HiJiffy uses this data to send targeted, automated messages through the hotel’s chosen messaging channels.

To activate the integration, hotels simply need to provide their SabeeApp Base URL and Property ID.

About SabeeApp

SabeeApp is a cloud-based hotel management platform designed for independent hotels, apartments and small hotel groups. Its suite of tools covers property management, channel management, online booking and guest communication, helping hospitality businesses manage day-to-day operations from a single system. With a focus on automation and direct booking growth, SabeeApp supports hoteliers in reducing manual work and keeping reservation data accurate across all channels.

Want to know more? Contact our expert

Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.

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Funding
This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509.
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