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Integration between HotelTime Solutions and HiJiffy

Description

The integration between HiJiffy and HotelTime Solutions allows hotels to automate guest communication throughout the entire stay using real-time reservation data. HotelTime sends structured updates, including new bookings, modifications, arrivals, status changes and room assignments, directly to HiJiffy. This enables hotels to trigger personalised pre-stay, in-stay and post-stay messages without manual work from the team. The result is smoother operations, more accurate communication and stronger engagement at every stage of the guest journey.

Integration Details

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DETAILED FEATURES AND BENEFITS

Benefits

Fully automated communication flows

Live reservation data from HotelTime triggers the right message at the right moment, without staff involvement.

Less manual work for front desk and reservations teams

No exports or manual message sending. Updates flow directly from the PMS into HiJiffy.

Higher conversion on check-in, upsells, surveys and service requests

Messages are sent at the ideal time because they reflect the latest reservation status.

Greater operational accuracy

Arrivals, cancellations, modifications and in-house status changes stay fully synchronised, reducing errors and miscommunication.

Guests Benefits

Messages that match each step of the stay

Guests receive relevant information at the right moment, from pre-arrival details to post-stay follow-ups.

Smoother arrival experience

Clear instructions, check-in guidance and support make the start of the stay more comfortable.

Easy access to hotel services

Guests can request help, explore services or find key information on their preferred channel, such as WhatsApp.

Faster, more convenient communication

Guests get answers and assistance without needing to call or visit reception.

How the Integration works?

  1. HotelTime PMS sends automated and structured data batches to HiJiffy via secure API requests.

  2. These batches include guest details, booking dates, modifications, cancellations, room assignments and status updates such as reserved, in-house and checked-out.

  3. HiJiffy processes this data in real time and triggers the appropriate communication workflow, such as pre-arrival messages, in-stay check-ins, satisfaction surveys or post-stay outreach.

  4. To activate the integration, HiJiffy sets up a dedicated PropertyConnector using the hotel’s unique HotelTime property code.

  5. Once connected, all reservation updates flow automatically, powering full automation inside the Campaign Manager.

About HotelTime Solutions

HotelTime Solutions is a cloud-based platform offering tools for hotels, restaurants, SPA operations and event management. Its systems are currently used in more than 650 properties across over 20 countries. With more than 22 years of experience, HotelTime Solutions provides technology designed to support hotels in simplifying daily operations, improving efficiency and driving commercial results. Its suite of tools and customer-focused approach makes it a trusted partner for independent hotels and groups operating in a competitive industry.

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Funding:

This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509.

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