4.5/5 on

HotelTechReport - backed by 200+ verified reviews

Integration between Flexkeeping and HiJiffy

Description

Flexkeeping is a hotel operations platform with a Maintenance Suite that centralises repair requests, task assignment, preventative maintenance scheduling and contractor coordination. The integration between HiJiffy and Flexkeeping lets guests report a maintenance issue or ask for room service directly in the Chatbot. Each request is created straight away as a task in Flexkeeping and alerts your team, with no phone calls to the front desk and no waiting on hold.

Integration Details

Support

DETAILED FEATURES AND BENEFITS

Benefits

Faster response times

Requests reach the right team the moment a guest submits them, without being passed on manually by the front desk.

Clear, complete requests

Guests select their room number and a problem category and can add details, so your staff know exactly what to fix before they get to the room.

One less channel to monitor

Requests go straight into your existing Flexkeeping workflow, so there’s no separate inbox to check.

Works alongside your PMS

Flexkeeping is designed to complement, not replace, the property’s PMS, so operational data stays aligned with reservations.

Guests Benefits

No phone calls, no hold music

Guests report an issue right where they’re already chatting with the hotel.

Quick and simple

A short form (room number, category, optional details) takes seconds to complete.

Confirmation the request arrived

Guests get a confirmation the moment their request is sent.

How the Integration works?

The guest raises the issue. The guest asks for maintenance or room service in the Chatbot, which triggers the matching topic.
The Chatbot opens a quick form. The Chatbot replies with a button that opens a short external form.
The guest submits the request. Room number, problem category and any extra details are captured in a couple of taps.
Flexkeeping is notified instantly. HiJiffy creates the task directly in Flexkeeping and alerts your team right away.

About Flexkeeping

It all started in 2012. Flexkeeping’s CEO, Luka, was working as a hotel housekeeper for the summer in America. He teamed up with CPO and long-time friend Aljaž to build a platform that would innovate and simplify hotel operations. Today, Flexkeeping’s automation and AI solutions are used by more than 1,000 properties in over 80 countries worldwide, backed by a global team of more than 50 hospitality pros. Its mission: to change how hotels operate. For good.

Want to know more? Contact our expert

Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.