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Integration between Cendyn Booking Engine and HiJiffy

Description

The integration between HiJiffy and the Cendyn booking engine allows guests to check availability, review room options and move towards a reservation directly through the chatbot. By gathering stay details and sending them to Cendyn in real time, HiJiffy supports a clear and efficient pre-booking experience that helps guests make quick decisions.

Integration Details

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DETAILED FEATURES AND BENEFITS

Benefits

Streamlined booking flow

Availability is retrieved from Cendyn in real time, giving guests up-to-date room options and pricing without leaving the chat.

Higher conversions through guided steps

The chatbot mirrors the key stages of the booking engine, helping guests progress with confidence and reducing drop-off.

Less manual work for hotel teams

Automated replies handle common booking queries, reducing repetitive tasks and freeing time for more valuable interactions.

Reliable data collection

Date, guest and child inputs follow a structured flow, keeping the booking request accurate before it reaches Cendyn.

Guests Benefits

Easy access to availability

Guests can check options from the chat in a matter of seconds.

Clear room choices

Cendyn’s rates and room details are displayed in an organised format that helps guests compare and choose.

guest_benefit_title

After selecting a room, guests are redirected to Cendyn’s booking page with the key information already prepared.

How the Integration works?

  1. The guest starts a “Book a room” conversation in the HiJiffy chatbot.

  2. HiJiffy collects essential details: check-in date, check-out date, number of adults and children.

  3. The guest completes a short form with the required booking information.

  4. HiJiffy sends all collected data to Cendyn using the necessary parameters such as site ID, hotel ID, username, password and URL.

  5. Cendyn returns availability and rate options, which HiJiffy presents in a clear layout before redirecting the guest to finalise the reservation.

About Cendyn Booking Engine

Cendyn offers a flexible booking engine used by hotels worldwide. Its platform supports strong merchandising and personalised offers, giving hotels a reliable tool to grow direct reservations while keeping the booking process straightforward for guests.

Want to know more? Contact our expert

Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.

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Funding:

This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509.

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