Hotel Mobile Check-In System


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The power of a Hotel Mobile Check-In System to boost guest satisfaction


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Hotel Mobile Check-In System: FAQs

Mobile hotel check-in is a self-service technology that allows hotel guests to complete their check-in and check-out process on their mobile devices. 

This is usually facilitated through dedicated apps. In addition to the check-in process, guests can also select their rooms and check the facilities they are looking for. They need to follow some simple steps on their check-in system (website or app), use their mobile device as the key to their room, and complete a contactless arrival.

There are many benefits for hoteliers to having this kind of system. Here are some of them:

  • It’s convenient

The check-in process can be quite a struggle during crowding hours, especially at big properties. Here online check-in allows hotel operators to hasten their tasks by eliminating long queues, lengthy formalities, and procurement of physical keys. Many corporate hotels also have custom mobile apps for check-in, ordering food, loyalty programs, and more that bring convenience to both ends. Hence, the online check-in method is convenient for the front desk and the guests. 

  • Promotes your app or website

Hoteliers get a great opportunity of promoting their hotel’s app or website through mobile check-in. This drives the people to download the app, and hotel managers can also achieve better guest engagement. Furthermore, hotels can upsell guests with additional amenities or services to boost hotel sales before check-in.

  • Keeps an eye on expired payment methods

Another efficient function of mobile check-in apps is their ability to notify the front desk about missing e-checks and expired payments. Hence, the staff can quickly flag the reservation and ensure the guests update their payment method and complete their necessary dues before accessing the room.

  • Balances your staff workload

There are often crowded hours at hotels, especially at big properties. Therefore, the conventional check-in process requires staff at the front desk. However, the mobile check-in service is fully automated and allows hotels to cut downtime at the front desk. This way, hotels can dedicate staff to other essential tasks, ensuring efficient daily operations. 

  • Step up the competition

We all know that the hospitality industry often faces challenges, especially during a pandemic or natural disaster. While many hotels continue to follow conventional models, the changing guest preferences require a shift to the digital arena. 

  • Enhances guest experience

Online check-in allows guests to stay in touch with hotel staff even if there is no personal interaction. Sending them regular updates and offering them other services through the app can bring your guests the full joys of the spring. The guest feels taken care of by the hotel without having to ask for it, while the hotel can learn more about the guests’ preferences and feedback.

Collecting such information over a while provides you with crucial insights into the interests of target guests. Eventually, hotels can use this data to improve their service and create an experience that future guests will love.

And these are the benefits for guests:

  • Say goodbye to the long queues

Travellers are usually exhausted and easily annoyed if the waiting time is long. With online check-in, guests can go straight away to their rooms without standing in long queues.

  • Check-in from anywhere 

With mobile hotel check-in, guests don’t even need to be at the hotel to check-in. They will be able to complete the check-in process from the comfort of their flight, cab, etc., before arriving at the hotel.

  • Choose the room of choice

Many times guests have special requests while getting a room. For example, they might be afraid of heights and want a room on lower floors, or they might want their room near the smoking exit, etc. Thankfully, mobile check-in allows guests to check room details or locations and choose accordingly.

  • Receive updates

Hotel mobile check-in apps have a well-built notification system for guests. Guests can receive push notifications to know the latest updates about their room as they complete the online check-in. As soon as the room shows up as “ready” on the app, they can go and enter.

While there are many benefits of implementing mobile hotel check-in, it might come with some cons too. 

Here are some topics you need to consider before adopting a mobile check-in:

  • Internet issues 

A bad internet connection is an ultimate factor that can make mobile check-in a downside! This can create a lot of inconveniences while check-in and even opening the guest room via smartphone. Whether the hotel has invested in ample wireless coverage or not, the internet can be shaky or completely out.

For instance, if that area’s internet service goes down or the mobile app becomes inaccessible, hotels need to conduct the slack physical check-in and provide a physical key copy to the guests. 

  • Mobile phones out of battery 

When traveling, people might have low mobile phone batteries as they reach the hotel most of the time. Moreover, many smartphone users with low phone batteries often leave their phones behind and may demand a physical key copy. Guests would need to present a photo ID at most front desks to get a room key copy. This could lead to unnecessary hassles and back-and-forth trips to the room.

  • Less person-to-person interaction 

While this might not be counted as a con in case of pandemic times, guests who choose mobile hotel check-in could miss person-to-person interaction. Guests avoiding interaction with hotel employees and vice versa can be a disadvantage for many because of a lack of personalized guest experience. However, optimizing your hotel’s check-in app by introducing personalized features such as chatbots can bridge this gap.

  • System update 

Implementing a hotel mobile check-in service for the first time can be a hassle. You will most likely require installing new software systems or equipment, or even both. In some cases, installation can be a lengthy, messy, and expensive process that can require rooms to be made unavailable or out of order, potentially harming a hotel’s profit margins for a brief period. However, a successful implementation will probably cover the losses and can even improve the profit margins.

  • Power blackout 

When guests use mobile check-in as a key for their rooms, a power cut can create a lot of inconveniences. The major reason is that mobile check-in systems require an internet connection to work, and in events like a blackout, guests will most likely need a manual key. 

Thus, the whole concept of smooth contactless check-in will be of no use. Such unexpected events can lead to unnecessary chaos at the front desk, especially at large properties, since there will be many guests. 


The hospitality industry benefits from implementing digital and mobile hotel technology. Today, mobile check-in and related technologies have become a major part of guest preferences, from millennials to Gen Z, everyone looks for efficiency and convenience through technology these days.

Every hotel aims to appeal to its guests through the excellence of its services and amenities. Thus, introducing valuable services like mobile hotel check-in can help you stay on par with the tech-savvy travellers these days, helping you reach new heights.

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