AI Solution for Regional Hotel Chains & Groups
Drive revenue through connection. Build loyalty through care.
HiJiffy unifies guest messaging and campaigns for regional hotel chains and groups. Plan centrally, tailor per property, keep conversations flowing across webchat, WhatsApp, social, email, SMS and OTA inboxes, and track what matters: more direct bookings, stronger upsell revenue and higher guest satisfaction by hotel, region and brand, with clean scaling as you add properties.
- Unify your hotels' communication experience
- Increase direct bookings
- Create effective and personalised campaigns
- Inspire guest loyalty and engagement
- Boost your upselling and cross-selling
Hotel groups and chains across the globe trust HiJiffy – Don’t fall behind!
Built for hotel groups & chains
Set group standards, respect local nuance, and see outcomes across the portfolio.
- Group guidelines, local detail
Central answers and tone, with property-level specifics that keep replies accurate. - Portfolio view of messaging
Webchat, WhatsApp, socials, email, SMS and OTA inboxes managed together. - Smarter routing, fewer loops
Send messages to the right property, department and language team first time, with sentiment and tags surfacing what is urgent. - Proof you can show
Chat-assisted bookings, upsell revenue, response times and guest satisfaction scores by property, region and brand.
One console for multi-property operations
All guest conversations and OTA messages in one hub: Website chat, WhatsApp, Instagram DMs, Facebook Messenger, Email, SMS, Telegram, Booking.com, Expedia.
- Cut queues, not corners:
Your chatbot handles routine questions. When an agent joins, automation pauses and resumes on close. Shorter queues and quicker answers in peak hours. - Right team, first time:
Route by property, department and language. Prioritise with sentiment and tags. Reply with inline translations across 130+ languages to avoid delays.
- Context that travels:
Profiles and contact views keep guest details tidy for smarter follow-ups
Keep the brand tight, let properties breathe
Advanced AI-powered brand and property documents keep replies current, on-brand and specific.
Brand Document:
Group answers, tone, policies and standard offers.Property Documents:
Amenities, hours, menus and seasonal notes per hotel. Replies draw from both, so updates flow through the portfolio.AI text refinement:
Tidies grammar, keeps tone consistent, and translates when needed.Smart Property Identification:
Helps guests find the right hotel by name or location.
Testimonial
“Our team’s interaction with the platform could not be easier, as they are able to efficiently and effectively update info to ensure our guests are getting the best advice and information. The ease of use also extends into the data that we use to better understand the performance of the platform and its impact on our organisation.
Reports and dashboards are easily accessed and digested by our team, allowing us to make tweaks to our processes to best serve our guests, employees, and investors.”
Vinny Cuneo
Vice President of Revenue Strategy at AutoCamp
Unified messaging: Website, WhatsApp & SMS
Run campaigns guests actually read, and keep them on the right side of the rules.
- Campaigns Manager:
One-off or recurring WhatsApp/SMS campaigns with templates and variables. See delivery and read status on WhatsApp.
- Website widget prompts:
Behaviour-based nudges at the right moment. - Targeting and timing:
Aim by audience and language. Set sensible schedules per property. Team notifications keep departments moving. Helpful content:
Quick replies, lists, guides, images and location pins reduce back-and-forth.
The guest journey: End to end
Turn touchpoints into moments guests remember, and results your team can measure.
Booking: Reply instantly to FAQs, enable chat-based reservations, and capture leads through engaging webchat campaigns. Make conversion easy even before guests reach the booking form.
Pre-arrival: Confirm bookings on the guest’s preferred channel. Send welcome messages, promote loyalty programmes, and activate digital check-in to collect arrival times and preferences.
In-stay: Provide real-time assistance with quick replies and forms for requests, upgrades, or issues. Automate upselling and satisfaction surveys to personalise the experience and reduce team workload.
Departure: Simplify check-out with reminders and thank-you messages. Request feedback and reviews while the experience is still fresh.
Post-stay: Stay connected through loyalty programme updates and tailored campaigns that turn satisfied guests into returning ones.
Reporting for Chains and Groups
Data that drives smarter budgets and stronger teams, by property, regional group, and brand.
- Revenue insights:
Track chat-assisted bookings and upselling performance. Attribute revenue to the campaigns and channels that truly convert. - Automation rate:
See what your virtual assistant manages versus your staff, and fine-tune where human support adds the most value. - Team performance:
Monitor first reply time, resolution speed, volume peaks, and guest satisfaction to coach teams effectively. - Time-draining topics:
Identify recurring issues like Wi-Fi, parking, invoices, or upgrades. Detect patterns and fix root causes before they impact service.
Integrations for multi-property stacks
Connect what you already rely on, quickly.
- Over 100 integrations and a partner-friendly approach.
- Booking Engine / CRS / PMS:
Live rates, availability, check-in data and profiles. - OTAs in-inbox:
Reply to Booking.com and Expedia without extra logins. - CRM and marketing tools:
Use segments and tiers to time messages and perks. - Ops and service tools: Turn chats into routed requests for your teams.
Total Security & Premium Support
Advanced Security and Privacy
EU hosting, encryption in transit and at rest, role-based access with 2FA and optional IP allow-listing, GDPR-aligned practices with a clear subprocessor list and data removal on request, plus a public status page and regular testing.
IT can sign off with confidence.
Premium Onboarding and Support
A named Success Manager who knows your portfolio and seasons. Hotel info loads fast: add brand and property details in a few steps. We set up the widget and booking pixel, provide templates, and run role-based training.
HTR Customer Support Certified (Level III).
Ready to improve your guest communication?
Discover how your hotel group can drive revenue, loyalty, and lasting satisfaction.
