In this Product Highlight series, we examine the various features and functions of the Console, the interface of our Guest Communications Hub. This practical insight demonstrates how easy it is to enhance communications with guests using our conversational AI.
In the following article, we take a look at Aplysia 3, a next-generation chatbot designed to help hotels deliver more accurate, natural conversations using their own content.
Aplysia 3 brings hotel messaging into a new era of speed, accuracy, and control. Built with RAG (Retrieval-Augmented Generation) technology, it lets hotels answer guest questions using documents they already manage.
Instead of manually setting up a long list of FAQ entries, hotels simply input information in two editable documents. From there, the chatbot takes care of the rest. Answers are always accurate, up to date, and written in a natural tone that reflects real guest conversations.
It’s fast to deploy, simple to manage, and built for both single properties and large hotel groups.
With Aplysia 3, everything starts with your hotel’s own content. From the moment it’s live, the chatbot begins answering guest questions using the most relevant, accurate information – all controlled directly by your team.
✅ Answers from your content
The chatbot uses the information you added to the documents to respond to questions. No need to prefill hundreds of FAQs or rely on generic templates.
✅ Simple document management
Two documents keep everything organised. One shared company file covers brand-wide information, while each property has its own file for hotel-specific details.
✅ Perfect for groups and complex setups
Each property can manage its own content while sharing brand-level messaging where relevant. Keep consistency where it counts, and flexibility where it’s needed.
✅ Understands real guest questions
From vague queries to multi-part messages, Aplysia 3 reads between the lines and delivers clear, structured replies.
✅ Custom replies when you want them
Need exact phrasing, images, or buttons? Add them easily. You choose when the chatbot sticks to your wording or uses AI.
✅ Fewer staff interruptions
With smarter automation and more accurate answers, more conversations are resolved without needing agent input.
✅ Performance insights that matter
Track guest satisfaction, automation rates, unanswered questions, and content issues in one clear dashboard.
Aplysia 3 makes it easier for hotel teams to get started and deliver results quickly. Simply input information into two documents, and your chatbot is ready to go, no need to manually set up FAQs or wait for support. Keeping information accurate is just as simple: any updates made in the Console show up instantly in guest replies, saving time and effort for your staff.
Whether you’re managing a single property or multiple hotels, Aplysia 3 allows you to customise content for local needs while maintaining a consistent brand voice across the board. Guests get faster, more helpful answers, and staff can focus on delivering great in-person service without constant interruptions.
Plus, with options to add promotional buttons or direct guests toward specific actions, Aplysia 3 helps turn conversations into bookings. It’s a straightforward and effective solution for hotels aiming to enhance service and achieve results.
Step 1: Create or upgrade your chatbot
Go to the Console → Chatbots → Create or Edit → Choose “Aplysia 3”.
Step 2: Input information into your documents
Use the Property Knowledge and Company Knowledge areas to add or edit your content.
Step 3: Customise replies where needed
Use the Topics section to define specific responses, add buttons or images, or write exact wording.
Step 4: Monitor and improve
Visit the Aplysia 3 dashboard to review metrics, spot gaps, and adjust your content or topics.
✔ Keep content clear and well-structured
Use headings and full sentences. This helps generate better replies.
✔ Update regularly
Review your documents monthly to keep answers fresh and relevant.
✔ Use Custom Responses wisely
Great for legal info, promotions, or any time you want to control the exact message.
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Funding:
This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509.
