Remote Check-In for Hotels
Automated, contactless and personalised
HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests’ departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests’ trip.
The power of a Remote Check-In System for Hotels to boost guest satisfaction
Connect with guest anytime, anywhere
Maximise your upselling opportunities
Hoteliers can use the direct contact opportunity to make the most out of previously recorded guests’ preferences to offer exclusive and personalised services.
Automate your check-in and check-out just at your guest’s fingertips
Customers are one click away from personalising their stay even before their arrival. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
How would it look like for you?
Let us show you.
Virtual Concierge Features
AI-powered concierge agent
An artificially intelligent virtual concierge assists guests with pre-stay, in-stay and post-stay requests.
Room upgrade messages
Suggest personalised room upgrade opportunities during the pre-arrival stage.
Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception.
Upsell and cross-sell campaigns
Send automated messages to communicate personalised upselling and cross-selling campaigns.
AI specialised in hospitality FAQs
Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
Automated WhatsApp messages
Automate and trigger messages on your hotel’s WhatsApp channel throughout your guests’ journey, such as check-in/check-out campaigns, feedback campaigns, and more.
Custom team notifications
Set rules for notifying the right teams for specific requests.
Guest reviews and satisfaction surveys
Send guest satisfaction surveys during and at the end of the stay and obtain reviews for internal monitoring or external platforms like TripAdvisor or Google.
Customised campaigns for a target audience
Trigger campaigns for guests matching specific rate plans or profile (e.g. families, couples), subject to availability.
CSAT score metrics
Collect and access guests’ feedback to evaluate the performance of the chatbot and individual human agents.
Remote Check-In for Hotels: FAQs
Remote check-in for hotels is a technology that allows hotels to provide customers with a link to check-in online via an app or email, making the procedure as simple as possible. It’s a method of utilizing technology to deliver a smooth, high-quality guest experience
Before entering the hotel, guests must register their documents and payment information. The guest will receive a confirmation with a personal identification number to access the accommodation once their personal and reservation details have been validated. Guests can then scan a critical wireless reader to gain access to the room without the need for a traditional key.
There are numerous advantages to incorporating remote check-in into your hotel. Here are the most important benefits:
- Improve client experience and satisfaction levels
Client engagement is more critical than ever before, as customers are more demanding. Thus, it would help to find a way to put your hotel ahead of the competition. The ability to provide a faster manner to finish the check-in procedure is highly convenient and eliminates the stress of waiting in line, reducing customer satisfaction.
You’re more likely to earn reviews on sites like TripAdvisor if you provide a better customer experience with flawless operations, which encourages other visitors to book in the future and raises guest retention rates. The happier your guests are, and the more straightforward your hotel’s operations are, the better the customer experience will be, which is essential for driving performance metrics like RevPAR.
- Increased marketing and sales opportunities
Upselling is a method that works best when employed early in the booking process or at check-in. You can provide unique options like restaurant reservations, room service, upgrades, premium services like spas and massage treatments, or even discounted tours during this process.
Of course, the services you select to upsell will be determined by your hotel’s services, but this strategy can significantly increase the amount of cash generated per booking. Making the sale is the most challenging aspect, but once you’ve done that, it is much easier to persuade your guests to add on services. With a remote check-in, it is much easier because they can access these options at the touch of a button.
- Promotes your website
Guests can book a hotel stay in a variety of ways. Many of them do so through online travel agencies or travel agents. Guests will connect with your brand website because the remote check-in mechanism requires them to check-in online regardless of the source of booking. You’ll then have the opportunity to promote your brand, hotel amenities, and room upgrades and encourage them to book the next time directly.
- Reduces human resources and saves time
Because we’re all about rapid gratification, owing to mobile technology, everyone is accustomed to being able to do things swiftly and on their terms. This is why remote check-in is so important: it makes the check-in procedure go as smoothly as possible. Guests may also take care of everything they need more quickly and efficiently with a check-in kiosk. Your hotel will have a competitive advantage over competitors who do not have better self-service technology with the check-in kiosk. You can reduce front-desk wait times, increase client happiness, and create a one-of-a-kind check-in experience with the check-in kiosk. It is simple for hotels to set up; it just requires QR code scanning.
- Ensure social distancing during a pandemic
Self-check-in is an excellent way to reduce potential contact points by minimizing human interaction, thereby reducing the risk of contracting the coronavirus. Since guests will use their phones to check=in, they will feel more at ease during the process. Moreover, because you may offer numerous ways and places to check-in, you can easily limit how many people are in any one spot at any given moment with social distancing norms in place.
Since 2019, people are prioritizing convenience, ease, and safety when traveling. With self-check-in as an option, people will be attracted to your hotel for the contactless and hassle-free check-in process you offer.
- Increases brand loyalty
Remote check-in is a feature that might be considered a bonus for customers. A smooth check-in process gives customers the impression that their stay at your hotel was well-planned and enjoyable, increasing brand loyalty. In addition, guests are more likely to want to repeat their visit if they are given a tailored, one-of-a-kind experience, prioritizing convenience and strengthening brand loyalty.
- Aids in differentiating you from the competitors
Technology is a beautiful method t differentiate yourself from the competition by demonstrating to your guests that you are up to date on the current trends. This gives guests the feeling of being a part of technology advancement while enhancing your brand’s reputation as forward-thinking.
Travellers prefer simplicity and convenience in their travel experience. As a result, nothing is more crucial in today’s world than keeping up with technological advancements.
Using remote check-in technology gives your hotel a competitive advantage in customer experience and satisfaction, helping to grow revenue, save time and human resources, provide a sense of safety during the epidemic, and boost brand loyalty.