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Integration between OSS and HiJiffy

Description

OSS is an operations platform for hotels that handles housekeeping, maintenance and task management across departments. When a guest needs something during their stay, such as fresh towels, an extra pillow or a repair, how quickly the right team hears about it decides how quickly it gets done. The integration connects HiJiffy’s guest messaging directly to OSS, so no guest request gets lost between the conversation and the team that handles it.

When a guest sends a request through HiJiffy, it is automatically logged as a task in OSS and routed to the right department in real time. There are no manual handoffs, response times are shorter, and operations managers can see every guest-reported issue in their existing OSS dashboard.

Integration Details

Support

DETAILED FEATURES AND BENEFITS

Benefits

Automated task dispatch

Requests guests send through HiJiffy become tasks in OSS straight away. Nobody has to log them manually or pass them on by phone between the front desk and the operations team.

Faster response times

Requests go to the right department the moment the guest sends the message, so your team can start on them sooner.

Full operational visibility

Operations managers see all guest requests in OSS alongside internal tasks, giving a complete picture of In-stay service activity.

Less front desk workload

The Chatbot takes requests 24/7, so the front desk team no longer has to field routine maintenance or housekeeping calls.

Consistent service quality

Every request follows the same flow through HiJiffy and is captured and passed on, whatever the time of day or staffing level.

Guests Benefits

Request in seconds, from any device

Guests report an issue or ask for a service by sending a WhatsApp message or using the Website-Widget. No phone calls, no waiting on hold.

Instant confirmation

The Chatbot confirms every request immediately, so guests know it has been received and passed on to the team.

Easy to ask, without leaving the room

Whether it’s a broken light, a missing amenity or a housekeeping request, guests can let the hotel know in a quick message.

How the Integration works?

A guest sends a request via HiJiffy during their stay.
HiJiffy processes the message and identifies it as a housekeeping or maintenance request.
The request is automatically sent to OSS via the API connection.
OSS creates a task and routes it to the relevant department (housekeeping, maintenance, F&B, etc.).
The operations team receives the task and handles it in the OSS dashboard.
The guest receives an automated confirmation from HiJiffy that their request has been logged.

About OSS

OSS Systems builds operations software for hotels, resorts, hostels, safari lodges, inns and apart hotels. Its products include OSS Hospitality, which streamlines room turnover, optimises operations workflows and automates tasks; OSS Maintenance, which centralises maintenance management and enables predictive maintenance for equipment and facilities; and I-ManageIt, which streamlines operations across departments and sites by connecting workflows.

Want to know more? Contact our expert

Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.

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} .has-black-background-color { background-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-background-color { background-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-background-color { background-color: var(--wp--preset--color--white) !important; } .has-pale-pink-background-color { background-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-background-color { background-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-background-color { background-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-background-color { background-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-background-color { background-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-background-color { background-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-background-color { background-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-background-color { background-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-background-color { background-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-background-color { background-color: var(--wp--preset--color--purple) !important; } .has-light-purple-background-color { background-color: var(--wp--preset--color--light-purple) !important; } .has-black-border-color { border-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-border-color { border-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-border-color { border-color: var(--wp--preset--color--white) !important; } .has-pale-pink-border-color { border-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-border-color { border-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-border-color { border-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-border-color { border-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-border-color { border-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-border-color { border-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-border-color { border-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-border-color { border-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-border-color { border-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-border-color { border-color: var(--wp--preset--color--purple) !important; } .has-light-purple-border-color { border-color: var(--wp--preset--color--light-purple) !important; } .has-vivid-cyan-blue-to-vivid-purple-gradient-background { background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important; } .has-light-green-cyan-to-vivid-green-cyan-gradient-background { background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important; } .has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important; } .has-luminous-vivid-orange-to-vivid-red-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important; } .has-very-light-gray-to-cyan-bluish-gray-gradient-background { background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important; } .has-cool-to-warm-spectrum-gradient-background { background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important; } .has-blush-light-purple-gradient-background { background: var(--wp--preset--gradient--blush-light-purple) !important; } .has-blush-bordeaux-gradient-background { background: var(--wp--preset--gradient--blush-bordeaux) !important; } .has-luminous-dusk-gradient-background { background: var(--wp--preset--gradient--luminous-dusk) !important; } .has-pale-ocean-gradient-background { background: var(--wp--preset--gradient--pale-ocean) !important; } .has-electric-grass-gradient-background { background: var(--wp--preset--gradient--electric-grass) !important; } .has-midnight-gradient-background { background: var(--wp--preset--gradient--midnight) !important; } .has-small-font-size { font-size: var(--wp--preset--font-size--small) !important; } .has-medium-font-size { font-size: var(--wp--preset--font-size--medium) !important; } .has-large-font-size { font-size: var(--wp--preset--font-size--large) !important; } .has-x-large-font-size { font-size: var(--wp--preset--font-size--x-large) !important; }