Integration between GuestSmart and HiJiffy

Description

Turn every chatbot interaction into a valuable lead

The integration between HiJiffy and GuestSmart CRM allows hotels to automatically capture guest details and build a high-quality marketing database without any manual data entry.

This integration works as a powerful plugin that connects your HiJiffy chatbot directly to the GuestSmart CRM. Whenever a guest interacts with your bot and provides their details through a designated flow, HiJiffy automatically creates a new contact in your CRM. It even handles technical details like language detection and security tokens automatically in the background.

Integration Details

Support

DETAILED FEATURES AND BENEFITS

Benefits

Automatic Lead Capture

New contacts are pushed automatically into specific GuestSmart marketing lists.

Automated Data Cleaning

If a guest provides a full name, the system intelligently splits it into first and last names for your database.

Smart Language Profiling

The integration automatically detects the guest's preferred language from the chat session and saves it in the CRM for future localised marketing.

Hands-Off Security

No need for manual token management; HiJiffy automatically handles authentication and refreshes security keys.

Guests Benefits

Effortless Sign-ups

Guests can join your mailing list or loyalty program through a quick, natural conversation rather than long web forms.

Personalised Future Stays

By capturing their details and language preferences, guests receive more relevant, personalised communication from your brand in the future.

Clear Privacy Control

Guests have full control over their data with a simple consent checkbox, ensuring they only receive marketing if they truly want it.

How the Integration works?

The setup is straightforward and focuses on capturing the right information at the right time:

Triggering the Plugin: A specific flow in the chatbot is set to fire the GuestSmart plugin.
Information Collected: The system primarily looks for an Email Address, but can also capture First Name, Last Name, and Phone Number.
Intelligent Consent:
- If a guest checks the consent box, they are marked as “opted-in” with a timestamp in your CRM.
- If they skip the consent, they are still created as a contact but with a “Pending” status, keeping you compliant with data protection rules.
Direct List Management: Every contact is pushed directly to your specific Contact List ID, making it easy to start your marketing campaigns immediately.

About GuestSmart

GuestSmart is a hospitality CRM platform founded in Australia in 2018 by hospitality and technology professionals. It helps hotels unify guest data and turn it into personalised marketing and guest relationship strategies, with an AI-powered Intelligence Engine added to the platform in 2020.

Want to know more? Contact our expert

Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.

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} .has-light-green-cyan-background-color { background-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-background-color { background-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-background-color { background-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-background-color { background-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-background-color { background-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-background-color { background-color: var(--wp--preset--color--purple) !important; } .has-light-purple-background-color { background-color: var(--wp--preset--color--light-purple) !important; } .has-black-border-color { border-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-border-color { border-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-border-color { border-color: var(--wp--preset--color--white) !important; } .has-pale-pink-border-color { border-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-border-color { border-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-border-color { border-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-border-color { border-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-border-color { border-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-border-color { border-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-border-color { border-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-border-color { border-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-border-color { border-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-border-color { border-color: var(--wp--preset--color--purple) !important; } .has-light-purple-border-color { border-color: var(--wp--preset--color--light-purple) !important; } .has-vivid-cyan-blue-to-vivid-purple-gradient-background { background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important; } .has-light-green-cyan-to-vivid-green-cyan-gradient-background { background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important; } .has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important; } .has-luminous-vivid-orange-to-vivid-red-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important; } .has-very-light-gray-to-cyan-bluish-gray-gradient-background { background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important; } .has-cool-to-warm-spectrum-gradient-background { background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important; } .has-blush-light-purple-gradient-background { background: var(--wp--preset--gradient--blush-light-purple) !important; } .has-blush-bordeaux-gradient-background { background: var(--wp--preset--gradient--blush-bordeaux) !important; } .has-luminous-dusk-gradient-background { background: var(--wp--preset--gradient--luminous-dusk) !important; } .has-pale-ocean-gradient-background { background: var(--wp--preset--gradient--pale-ocean) !important; } .has-electric-grass-gradient-background { background: var(--wp--preset--gradient--electric-grass) !important; } .has-midnight-gradient-background { background: var(--wp--preset--gradient--midnight) !important; } .has-small-font-size { font-size: var(--wp--preset--font-size--small) !important; } .has-medium-font-size { font-size: var(--wp--preset--font-size--medium) !important; } .has-large-font-size { font-size: var(--wp--preset--font-size--large) !important; } .has-x-large-font-size { font-size: var(--wp--preset--font-size--x-large) !important; }