Guests already use Guestnet to explore their hotel, book activities and order services. With the HiJiffy integration, they can also talk to the hotel from the same place. HiJiffy’s virtual assistant lives inside the Guestnet guest app, so guests get answers without switching apps, searching for a phone number or repeating who they are.
Guestnet is a guest experience platform that gives hotels a branded, browser-based guest app: a digital guest directory, activity bookings, in-app orders and upsells, all without a download.
HiJiffy is a Guest Communications Platform that helps hotels answer guests on every channel from one place, with its AI handling routine questions and passing the rest to the team.
Through this integration, Guestnet embeds HiJiffy’s chat directly in its guest app. When a guest opens the chat, HiJiffy already knows who they are, so the conversation is personalised from the first message. The hotel team sees every conversation in the HiJiffy Console alongside all their other channels.