Hotel Text Messaging System
Connecting
Hotels
with travelers
Join +1,600 hotels using HiJiffy's Hotel Text Messaging System to take a step forward into the future of hospitality.
Connecting
Hotels
with travelers
Join +1,600 hotels using HiJiffy's Hotel Text Messaging System to take a step forward into the future of hospitality.
Personalised automation tools to relieve teams from repetitive tasks and increase guest satisfaction
Centralised inbox for all communication channels
Knowledge base centre to retrieve guest data and feedback
Management tools to optimise your selling opportunities
The hotel messaging system is an exclusive way to use normal phone messages to provide services to guests without any delay. The hotel's guest messaging system ensures that all the services are met with utmost expertise and concern. Services like booking a table at the restaurant, or taking in a room service order have never become this simple. The hotels can also give out special offers that they provide in-house and enhance customer satisfaction through just a few taps on the phone.
As text messages have a great response rate, getting the right message in the intended tone is paramount. Let us take a quick look at how the HiJiffy messaging software works:
HiJiffy software’s first and foremost priority is customer satisfaction and through this an increase in revenue of the hotels as well.
Here are some of the reasons why you should implement a hotel messaging software:
The confusing calls and writing down the ‘n’ number of needs can create such a chaotic environment. By introducing HiJiffy’s text messaging software, the hoteliers have a credible chat history to refer to and make the wants of customers met most effectively. As it's centralized through our console, the hotel will have a global vision of all the interactions, and other relevant data for continuous reference.
Customers need to be very well informed of the various deals and offers by hotels, which ultimately boosts the revenue. HiJiffy’s SMS or messaging software can be used to create marketing campaigns, newsletters, special hotel promotional measures, etc. HiJiffy also makes sure that the customers will not be bombarded with unnecessary messages that create a negative impact.
Creating a customized app is quite an unnecessary expense. HiJiffy is compatible with every common messaging app like Wechat, Whatsapp, Line, Facebook Messenger, Android messages, Instagram, etc. According to what the customer prefers or uses, HIjiffy can accommodate their requirements without haste.
Our platform is constructed by keeping in mind the ease of access. Anybody with just a little prior knowledge can easily go through the platform and get going. The user-friendliness makes it an efficient and effective option.
HiJiffy lets the hotels make unique templates and make them a standout in the game. Frequently asked questions can be put in so that there is no necessity for constantly repeating the same answers.
Irrespective of the need of the customer, everything can be communicated to the hotel using HiJiffy’s messaging software. Confirmation messages regarding the guest bookings, conveying greeting and reassurance of the bookings before they arrive, room service order confirmations, additional messages when the food is ready, all this can be done in the most effortless way possible.
Customer feedback is the most important way in which a hotel can improve its services. Feedback is never taken into account, nor do hotels have a provision as such. HiJiffy's messaging software helps in tackling this issue. Customer feedback is taken by promptly initiating messages and making sure it is rectified immediately. This helps in enhancing the overall outlook of the hotel.
Gathering information concerning the number of clicks, which messages are performing best, and which region is giving you the highest number of customers can be checked on HiJiffy’s platform without any difficulty. The review reports are always placed for easy analysis and better improvements.
Increase direct bookings and automate tasks with a human touch.
Allow guests to book anytime and anywhere
HiJiffy’s AI-powered conversational virtual agent is an omnichannel solution available to provide instant replies, streamline queries and perform bookings wherever your guests are.
Continuous support throughout the guest's stay.
Boost your guest’s satisfaction and upselling opportunities
A 24/7 intelligent virtual concierge able to deliver faster service, perform online check-ins and check-outs, create upselling opportunities and personalise your guest's experience.
Check what over 1,600 hotels are saying
HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction.
At Baobab Suites we are committed to delivering an elevated guest experience from the booking stage to the guest departure and beyond. With HiJiffy's assistance, we are able to retrieve valuable data and automate tasks allowing us to focus on providing personalized service to all our guests. By analyzing guests requests, patterns and trends we are able to have a better performance, and thanks to HiJiffy we have more control over this data.
Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy's personalizable chatbot we are able to get closer to our guests and to improve our overall hospitality service.
HiJiffy is integrated with the top players within the industry to provide hoteliers the best tools to elevate their guest's experience fast and easy.
Connect with travelers today and increase your booking opportunities.
Join the new era of hospitality