Hotel Text Messaging System
Increasing your direct bookings has never been so easy
Enable guests to book wherever they are.
HiJiffy’s conversational booking assistant is available 24/7 across your communication channels to provide lightning-fast answers to guests’ queries.
The power of an innovative Hotel Text Messaging System
Omnichannel solution
The AI-powered solution is designed to streamline requests from the hotel’s communication channels, including the most popular social media channels (e.g., Facebook Messenger, Instagram) and instant messaging apps (e.g., WhatsApp, Line, Telegram, WeChat) to provide a better overview and monitoring of guests’ enquiries.
Quick to install and easy to use
We take care of your setup and deliver a ready-to-use solution from day one. Moreover, our user-friendly back office is designed for you to navigate easily through your communication with your guest in your most preferred language.
Customise your communication
Make it yours. HiJiffy’s Booking Assistant adapts to your sales flow. Provide a simple yet sophisticated solution to enhance the guest’s journey. Personalise the image of your Booking Assistant to fit your guidelines and provide a seamless brand experience.
How would it look like for you?
Let us show you.
Digital Booking Assistant Features
AI agent for FAQs and direct bookings
AI virtual assistant guiding users through the booking process and providing answers to FAQs, saving time and reducing workload
Behavioural marketing campaigns
Push personalised messages according to specific pages on the website and interactions in the user journey.
Smooth handover to human agents
A seamless transfer of the conversation to staff if requested by the user or if the chatbot cannot resolve the query automatically.
Request a quote
Travellers can request a personalised quote for their stay.
Widget personalisation
Customise the chatbot interface accordingly to your hotel’s brand guidelines.
Email to chatbot automation
Automate your email inbox with canned responses directing users to the chatbot to resolve user queries instantly.
Click to call
Provide an option to call a human agent directly from the chat if a guest’s request cannot be solved automatically.
Price comparison
Activate the possibility to display the price comparison range of your rooms across various platforms.
Streamlined inbox for all your channels
Centralise and manage conversations across your channels: website chat, Facebook Messenger, Instagram, Google My Business, Line, Telegram, WeChat, Booking.com, WhatsApp, SMS and email.
AI specialised in hospitality FAQs
Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
CSAT score metrics
Collect and access users’ feedback to evaluate the performance of the chatbot and individual human agents.
Customised automated workflows
Customise workflows that are triggered throughout the booking process.
Hotel Text Messaging System: FAQs
What is a hotel messaging system?
The hotel messaging system is an exclusive way to use normal phone messages to provide services to guests without any delay. The hotel’s guest messaging system ensures that all the services are met with utmost expertise and concern. Services like booking a table at the restaurant, or taking in a room service order have never become this simple. The hotels can also give out special offers that they provide in-house and enhance customer satisfaction through just a few taps on the phone.
How do HiJiffy text messaging services work?
As text messages have a great response rate, getting the right message in the intended tone is paramount. Let us take a quick look at how the HiJiffy messaging software works:
- Hotels can work with their existing numbers as HiJiffy can enable the messaging service with the old and existing numbers. Do not fret if it is a landline, an option is there to reroute calls to the landline and text messages to our service platform.
- Once you have enabled the services, you could easily put in the word that your services could be accessed through the HiJiffy messaging platform.
- Now that you have put in the word, the messages from potential customers will start firing in. Every message can be reviewed on the HiJiffy dashboard exclusive to your hotel.
- The messages have to respond on a proper cycle so that you will not miss any. There will be constant reminders if there are any unattended requests.
Benefits of using HiJiffy hotel messaging software?
HiJiffy software’s first and foremost priority is customer satisfaction and through this an increase in revenue of the hotels as well.
Here are some of the reasons why you should implement a hotel messaging software:
- Long, confusing calls, a thing of the past
The confusing calls and writing down the ‘n’ number of needs can create such a chaotic environment. By introducing HiJiffy’s text messaging software, the hoteliers have a credible chat history to refer to and make the wants of customers met most effectively. As it’s centralized through our console, the hotel will have a global vision of all the interactions, and other relevant data for continuous reference.
- Exclusive deals, on your way
Customers need to be very well informed of the various deals and offers by hotels, which ultimately boosts the revenue. HiJiffy’s SMS or messaging software can be used to create marketing campaigns, newsletters, special hotel promotional measures, etc. HiJiffy also makes sure that the customers will not be bombarded with unnecessary messages that create a negative impact.
- Inclusivity of third-party messaging apps
Creating a customized app is quite an unnecessary expense. HiJiffy is compatible with every common messaging app like Wechat, Whatsapp, Line, Facebook Messenger, Android messages, Instagram, etc. According to what the customer prefers or uses, HIjiffy can accommodate their requirements without haste.
- Easy accessibility
Our platform is constructed by keeping in mind the ease of access. Anybody with just a little prior knowledge can easily go through the platform and get going. The user-friendliness makes it an efficient and effective option.
- Unique templates
HiJiffy lets the hotels make unique templates and make them a standout in the game. Frequently asked questions can be put in so that there is no necessity for constantly repeating the same answers.
- Reservation, room service… all under one roof!
Irrespective of the need of the customer, everything can be communicated to the hotel using HiJiffy’s messaging software. Confirmation messages regarding the guest bookings, conveying greeting and reassurance of the bookings before they arrive, room service order confirmations, additional messages when the food is ready, all this can be done in the most effortless way possible.
- Gathering valuable feedback
Customer feedback is the most important way in which a hotel can improve its services. Feedback is never taken into account, nor do hotels have a provision as such. HiJiffy’s messaging software helps in tackling this issue. Customer feedback is taken by promptly initiating messages and making sure it is rectified immediately. This helps in enhancing the overall outlook of the hotel.
- Tracking the analytics
Gathering information concerning the number of clicks, which messages are performing best, and which region is giving you the highest number of customers can be checked on HiJiffy’s platform without any difficulty. The review reports are always placed for easy analysis and better improvements.
