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Integration between Hoteliga and HiJiffy

Description

The HiJiffy and Hoteliga integration allows hotels to automate guest communication using live reservation data retrieved directly from Hoteliga’s PMS. This connection supports timely, personalised messages throughout the guest journey, without adding extra work for hotel teams.

DETAILED FEATURES AND BENEFITS

Benefits

Automated guest communication

Messages are sent based on the most recent reservation data, keeping every interaction accurate and relevant.

Highly targeted campaigns

Hotels can trigger messages according to arrival or departure dates, reservation creation, cancellations, or other criteria.

More efficient workflows

There is no need for manual exports or data imports, reducing the chance of errors and saving valuable time.

Stronger guest experience

Guests receive information at the right moment, helping them feel supported before, during, and after their stay.

Guests Benefits

Clear and timely updates

Guests receive the information they need, when they need it.

Consistent communication

Messages reflect the correct reservation details, avoiding misunderstandings.

More personalised journey

The communication feels relevant because it is based on real guest data, not generic templates.

How the Integration works?

  1. HiJiffy connects to Hoteliga via secure PMS authentication (domain, user, password).

  2. When a campaign is triggered, HiJiffy requests the latest reservation data from Hoteliga.

  3. Hoteliga returns the booking details, including guest information, stay dates, and reservation status.

  4. HiJiffy applies the campaign filters (such as arrival date or status changes) to identify eligible guests.

  5. Qualified guests receive the automated message through their chosen communication channel, such as email or WhatsApp.

About Hoteliga

Hoteliga is a cloud-based Property Management System for hotels, apartments, and vacation rentals. It offers tools for managing reservations, availability, pricing, and day-to-day operations in a straightforward and intuitive interface.

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