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Integration between PassportScan and HiJiffy

PassportScan logo

Description

PassportScan is a digital check-in solution for hotels. Guests complete their check-in online via a secure, mobile-friendly link: they scan their ID or passport, enter their arrival details and confirm their reservation from their smartphone, without queuing at the front desk.

The integration combines HiJiffy’s automated Pre-stay messaging with PassportScan’s dynamic check-in links. HiJiffy builds each guest’s personalised PassportScan link from data it already retrieves from the hotel’s PMS (the guest’s last name and reservation number) and sends it via WhatsApp as part of a Pre-stay campaign, a few days before the guest arrives. No additional API connection between the two platforms is needed.

DETAILED FEATURES AND BENEFITS

Benefits

Shorter queues at the front desk

Guests arrive with check-in already done, so your front desk team spends less time on paperwork and more time on guests.

More guests complete digital check-in

The check-in link arrives on WhatsApp, a channel guests open far more reliably than email.

Simple setup

The link-based setup needs no API keys or middleware, just one URL configured in HiJiffy’s Campaigns Manager.

Uses your existing PMS data

HiJiffy builds each guest’s unique link automatically from reservation data already synced from your PMS.

A smoother arrival

Less waiting at check-in means a better first impression, which shows up in CSAT scores and reviews.

Guests Benefits

Check in from anywhere, at any time

Guests complete their check-in formalities on their own device, at their own pace, before they travel.

No app download required

The PassportScan check-in flow runs in the mobile browser. Guests simply tap the link in WhatsApp to get started.

Less waiting on arrival

With check-in already completed, guests spend less time at the front desk and get to their room faster.

How the Integration works?

  1. The hotel sets up the Pre-stay campaign in HiJiffy’s Campaigns Manager, configuring timing and message content.
  2. The hotel gives its hotel-specific PassportScan URL (found in the PassportScan dashboard under Self-Check-in settings) to HiJiffy’s Onboarding team.
  3. HiJiffy retrieves reservation data from the hotel’s PMS for each upcoming arrival, including the guest’s last name and reservation number.
  4. HiJiffy builds each guest’s personalised check-in link by inserting these details into the PassportScan URL.
  5. A few days before arrival, the guest receives a WhatsApp message with their personalised link.
  6. The guest taps the link, completes the PassportScan online check-in (including passport/ID scan and arrival form) and arrives at the hotel already checked in.

About PassportScan

PassportScan is document scanning software designed for the hotel industry to streamline check-in processes. Established as PassportScan Ltd. in London in 2008, it delivers highly specialised solutions exclusively for the hotel industry, supporting hotels, resorts, boutique properties, hotel chains and accommodation providers of all sizes worldwide. Its solution is used by over 6,500 companies. PassportScan is distributed by GlobeID Limited.

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