João Freitas

Head of Business Development @HiJiffy

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About

João Freitas

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Articles by

João Freitas

3 reasons why you should be surveying your guests

Discover why you should start surveying (properly!) your guests right away.

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April 30, 2022

Why you should declutter your hotels' communications

How many communication channels does your hotel need to better communicate and serve its guests?

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May 16, 2022

Whats the future of customer care in the hospitality industry? See what top experts predict

Learn about the future of customer care in the hospitality industry, customer loyalty and guest's expectations.

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May 18, 2022

Does social media help improve customer care?

Social media has deeply transformed the relationship between customers and the travel industry. Learn more about its impacts.

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May 1, 2022

What metrics can a chatbot give you that websites can’t!

Hoteliers are realizing the importance of messaging to build loyalty, to increase clients’ engagement and more.

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May 16, 2022

3 reasons why your hotel must embrace chat

Messaging is starting to explode as an engagement channel at hotels. Learn why.

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May 1, 2022

Why you shouldn’t sell to Millennials?

Have you ever heard that Millennials are disloyal and always jumping from product to product? Well, that is a MYTH!

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May 1, 2022

Do Millennials hate chatbots?

Bots bring instant gratification, a chance to engage with emerging technology, convenience and conversational engagement.

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May 1, 2022

6 ways in which technology has changed the way we travel

6 ways in which technology has changed the way we travel

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May 3, 2022

Hotel Technology 2020: What will the hotel of the future be like?

Hotel Technology 2020: What will the hotel of the future be like

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April 18, 2022

5 tech trends revolutionising the hospitality industry

5 tech trends revolutionising the hospitality industry

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June 6, 2022

How to improve customer satisfaction in 5 simple key points

How to improve customer satisfaction in 5 simple key points

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April 18, 2022

Live Chat is dead: say hello to Messaging Apps!

Live Chat is dead: say hello to Messaging Apps

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May 18, 2022

5 mistakes your hotel is making!

5 mistakes your hotel is making

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May 18, 2022

3 tips on how to market your Hotel to Millennials

3 tips on how to market your Hotel to Millennials

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March 23, 2022

4 tech trends that are changing the way guests and hotels communicate

4 tech trends that are changing the way guests and hotels communicate

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May 18, 2022

5 Trends Shaping the Future of Customer Care in Hotels

Learn about the 5 Trends Shaping the Future of Customer Care in Hotels

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June 19, 2022

Top advantages of having a Chatbot on your Travel Agency

Top advantages of having a Chatbot on your Travel Agency

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May 18, 2022

Why is customer care in the hospitality industry a chaos?

Why is customer care in the hospitality industry a chaos?

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April 20, 2022

Digital trends for Travel Agents in 2018

Digital trends for Travel Agents in 2018

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March 23, 2022

Top 3 chatbots that are changing the travel industry

Top 3 chatbots that are changing the travel industry

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May 16, 2022

Ultimate Guide to Quickly Boost Your Hotel’s Customer Care

Ultimate Guide to Quickly Boost Your Hotel’s Customer Care

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May 18, 2022

HiJiffy Product Announcement #4 — Introducing two new integrations: E-mail and Booking.com Messages

Introducing two new integrations: E-mail and Booking.com Messages

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March 23, 2022

10 graphs that show why your hotel website should have a chat widget

10 graphs that show why your hotel website should have a chat widget

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May 18, 2022

How are Chatbots shaping the future of Customer Care?

How are Chatbots shaping the future of Customer Care?

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May 18, 2022

5 Tips To Improve Your Guest Retention

5 Tips To Improve Your Guest Retention

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March 23, 2022

How and why hotels should use WhatsApp to improve guest's satisfaction

How and why hotels should use WhatsApp to improve guest's satisfaction

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May 18, 2022

3 Key Hospitality Metrics Every Hotelier Should Measure

3 Key Hospitality Metrics Every Hotelier Should Measure

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April 19, 2022

Parceria HiJiffy e Host Hotel: garanta uma comunicação 100% digital com os hóspedes

Parceria HiJiffy e Host Hotel: garanta uma comunicação 100% digital com os hóspedes

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May 16, 2022

How can AI impact Hotel Revenue?

How can AI impact Hotel Revenue?

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March 23, 2022

HiJiffy is nominated as a Finalist at The Chatbot Tourism Awards 2021!

During FITUR MADRID, the finalists at The Chatbot Tourism Awards were announced, organized by SEGITTUR and FITUR. ARTIEM Hotels

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May 18, 2022

Harnessing the power of AI to understand contacts — better and smarter! See HiJiffy’s new feature.

HiJiffy’s New Feature is released!

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April 19, 2022

HiJiffy’s 2020 in Review

2020 was challenging. A summary of our year per month can be found in this blog post.

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May 16, 2022

HiJiffy raises €1M to level up hotels’ communication with guests

This seed round is one step further to become the only necessary solution for hotels to manage communication with guests.

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May 16, 2022

Build Trust and Increase the Conversation of Your Hotel by Displaying Rate Comparison in your HiJiffy Chatbot

There are no secrets when we say that during the booking process, guests see the prices both on the hotel’s website and in...

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August 8, 2022