Integration between ThinkIN and HiJiffy

Description

ThinkIN is a contact center service for independent hotels and hotel chains, handling direct sales through voice, chat and SMS.

The integration between HiJiffy and ThinkIN automatically turns booking intent into qualified leads at the end of the availability and reservation flow. When a guest searches for availability or starts a booking conversation, HiJiffy securely sends the lead and booking details to ThinkIn. Hotels keep all booking leads in one place, can spot guests who are ready to book and can follow up with them before they book elsewhere, all without interrupting the guest’s conversation.

Integration Details

Support

DETAILED FEATURES AND BENEFITS

Benefits

Capture high-intent booking leads automatically from conversational booking flows.

Centralise demand and lead management by sending structured booking data directly to ThinkIn.

Improve conversion rates with timely follow-up on unfinished or assisted bookings.

Reduce manual work: no more exporting or manually registering leads.

Guests Benefits

A smooth booking conversation, without extra forms or friction.

Personalised follow-up based on their booking intent and preferences.

Faster responses from the hotel when they need help to complete a reservation.

More relevant communication, in line with their travel plans and language.

How the Integration works?

During the availability and reservation flow, HiJiffy collects key guest details such as name, email, phone number, stay dates and number of guests. At the end of the flow, HiJiffy automatically sends a structured lead request to ThinkIn, including the guest profile and booking context.

Every qualified interaction can then be tracked and followed up, even if the booking isn’t completed straight away. The phone number links the booking context to the lead, which makes tracking and conversion more accurate.

Once connected, the integration runs automatically in the background. Hotels capture demand and get more bookings without any impact on the guest journey.

About ThinkIn

ThinkIN Contact Center provides hotels with a comprehensive solution to efficiently manage their customer service. With advanced call and data management tools, ThinkIN enables hotels to offer exceptional and personalised customer service. By centralising all communications on a single platform, ThinkIN helps hotels connect with their guests’ needs and multiply their sales capacity through voice, chat and SMS channels, for independent hotels and hotel chains alike.

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