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Integration between Luniwave and HiJiffy

Description

The integration between HiJiffy and Luniwave connects Luniwave’s sustainability platform to HiJiffy’s guest communication tools. Hotels using HiJiffy can automatically invite guests to reduce their housekeeping frequency before arrival. Every cleaning a guest opts out of becomes a water donation to an NGO partner. The connection runs through HiJiffy’s External Campaign API, which Luniwave uses to send personalised WhatsApp messages a few days before check-in, with no manual steps for your team.

Integration Details

Support

DETAILED FEATURES AND BENEFITS

Benefits

Automated eco-engagement before arrival

A few days before check-in, Luniwave triggers a personalised WhatsApp message to every confirmed reservation via HiJiffy’s External Campaign API. Nobody sends anything manually: each eligible guest automatically receives the message with their name and a unique link.

Sustainability guests can take part in

Guests are invited to limit housekeeping for the first three nights of their stay. Every opt-in reduces water consumption and generates a donation to an NGO, which gives the hotel’s sustainability commitments a visible, concrete form for guests.

No additional workload for your team

Once configured, the integration runs in the background. Luniwave handles the trigger logic and HiJiffy handles the WhatsApp delivery. The front desk and operations team don’t need to do anything.

Personalised messaging at scale

Each message includes the guest’s first name and a unique Luniwave link tied to their reservation, so the hotel gets accurate opt-in data for each stay.

Multilingual guest communication

HiJiffy supports guest communication in over 130 languages. The campaign can be set up to detect each guest’s preferred language and send the message in it.

Guests Benefits

A simple, meaningful choice before arrival

Guests receive a WhatsApp message from the hotel a few days before check-in, inviting them to reduce housekeeping in their room. With one tap, they make a positive environmental contribution, with nothing to do once they arrive.

Their choice has a direct impact

The water saved through reduced housekeeping is turned into a concrete NGO donation. Guests can see the result of their choice.

No app download or form-filling required

Everything happens in a single WhatsApp message and a lightweight Luniwave link: no registration, no app, no friction.

How the Integration works?

A guest makes a reservation at the hotel. The reservation is confirmed in the property management system (PMS).
A few days before the check-in date, Luniwave’s system identifies eligible reservations and sends a POST request to HiJiffy’s External Campaign API.
HiJiffy receives the request, including the guest’s first name and their unique reservation ID, and sends a personalised Pre-stay WhatsApp message on behalf of the hotel.
The message includes a unique link (personalised per reservation) that takes the guest to their Luniwave preference page, where they can choose to limit housekeeping for the first three nights.
Guest preferences are recorded in Luniwave, and the water saved is calculated and donated to the hotel’s chosen NGO partner.

The integration is available to any hotel using both HiJiffy and Luniwave.

About Luniwave

Luniwave is a French eco-tech company building sustainability tools for the hospitality industry. Their platform enables hotels to engage guests in positive environmental actions, starting with housekeeping opt-outs that convert water savings into NGO donations. Luniwave’s mission is to make ecology both positive and profitable for hotels.

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