Contactless Hotels

Connecting

Hotels Hostels Apartments Camps Lodges

with travelers

Join +1,600 hotels using HiJiffy’s AI-powered communication solutions to increase revenue and guest satisfaction.

Connecting travelers with their favourite hotels

Turn your Hotel Contactless with our innovative solution

Automation

Personalised automation tools to relieve teams from repetitive tasks and increase guest satisfaction

All-in-one Communication

Centralised inbox for all communication channels

Metrics & Reports

Knowledge base centre to retrieve guest data and feedback

Increase sales

Management tools to optimise your selling opportunities

Contactless Hotels: FAQ

Contactless hotels are hotels that use technology to reduce the amount of contact the guest has both with the staff and with some physical aspects of the hotel, such as door locks. Contactless services are specifically created to enhance the guest experience and speed up some of the more time-consuming processes of staying in a hotel, such as checking in. Advanced computer systems control the services, which are teamed up with customer-owned devices such as a mobile phone app, and with other technology such as smart wrist bands or key cards. 

Contactless technologies can be used for a wide range of services in hotels, and no doubt this will continue to grow as contactless services become mainstream, but currently, the most popular types of contactless hotel services are:

Contactless check-in and check-out

Perhaps one of the most tedious aspects of a hotel stay is the lengthy check-in process. Guests may well be tired from the journey, and it is often the case that due to transportation schedules, many guests arrive at once. This puts pressure on staff and can create queues at the reception. By allowing your guests to check-in remotely, either by using a non-manned kiosk in the hotel, or via a mobile phone app, many guests can check in at the same time, the process is faster, and the demands on staff are reduced.

Keyless entry 

We are also seeing a rise in the popularity of keyless access. Wristbands with a chip embedded in them can be used to open a door, or activate an elevator. A band is far less likely to be lost, guests will not forget where they have put it, and it is more convenient as it is hands-free, for guests carrying bags or caring for small children. 

Remote booking of services and payment

Giving guests the opportunity to make bookings via your hotel app will no doubt boost sales of extra services such as spa treatments. Additionally, by adding in the functionality to charge purchases to the room by simply scanning a wristband, payments are made so simple, and this encourages further spending. 

Perhaps the biggest impact of implementing contactless services in a hotel is the time-saving benefit. All contactless processes reduce time spent interacting with guests, this keeps the guests happy, giving them more time to enjoy their stay, and it reduces the demands on staff. 

Additionally, it reduces contact between staff and guests. Perhaps an issue that would not have been a great priority in the past, but with the recent pandemic, it can be reassuring to know that contact can be kept to the bare minimum if required. 

Of course, contactless hotels also add to the guest experience, they can add convenience, but they can also add the wow factor. It is these extra touches that make hotels stand out from the crowd.

By allowing your guests to complete various services remotely, such as checking in or making dinner reservations, you can gain better control of your staffing levels. It can be difficult, particularly for reception staff, when there may be very few guests coming and going for hours, then suddenly there is a massive influx as a coach of guests arrives all at once. Contactless services can remove this pressure and keep staffing levels on an even keel. 

Booking Assistant

Allow guests to book anytime and anywhere

Virtual Concierge

Boost your guest’s satisfaction and upselling opportunities

Why HiJiffy?

Check what over 1,600 hotels are saying

Quick installations. No delays.

HiJiffy is integrated with the top players within the industry to provide hoteliers the best tools to elevate their guest’s experience fast and easy.

What are you waiting for?

Connect with travelers today and increase your booking opportunities.
Join the new era of hospitality