Contactless check-in for hotels
Automated, contactless and personalised
HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests’ departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests’ trip.
How does HiJiffy's Virtual Concierge work?
Connect with guest anytime, anywhere
The AI-powered solution is designed to connect with guests at all points during their visit. Contact them via WhatsApp, SMS or email to make sure you are ahead of their needs.
Maximise your upselling opportunities
Hoteliers can use the direct contact opportunity to make the most out of previously recorded guests’ preferences to offer exclusive and personalised services.
Automate your check-in and check-out just at your guest’s fingertips
Customers are one click away from personalising their stay even before their arrival. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
How would it look like for you?
Let us show you.
Virtual Concierge Features
AI-powered concierge agent
An artificially intelligent virtual concierge assists guests with pre-stay, in-stay and post-stay requests.
Room upgrade messages
Suggest personalised room upgrade opportunities during the pre-arrival stage.
Digital check-in
Integrate your PMS to offer pre-check-in forms to your upcoming guests and minimise time spent at the reception.
Upsell and cross-sell campaigns
Send automated messages to communicate personalised upselling and cross-selling campaigns.
AI specialised in hospitality FAQs
Over 200 hospitality-specific FAQ topics available for hotels to train the chatbot, and the possibility of adding custom FAQs according to your needs.
Automated WhatsApp messages
Automate and trigger messages on your hotel’s WhatsApp channel throughout your guests’ journey, such as check-in/check-out campaigns, feedback campaigns, and more.
Custom team notifications
Set rules for notifying the right teams for specific requests.
Guest reviews and satisfaction surveys
Send guest satisfaction surveys during and at the end of the stay and obtain reviews for internal monitoring or external platforms like TripAdvisor or Google.
Customised campaigns for a target audience
Trigger campaigns for guests matching specific rate plans or profile (e.g. families, couples), subject to availability.
CSAT score metrics
Collect and access guests’ feedback to evaluate the performance of the chatbot and individual human agents.
Contactless check-in for hotels: FAQs
What is contactless check-in procedure?
With a contactless check-in for hotels, guests can book their stay and check in to their room without having any physical interaction with the staff. If a hotel also has a keyless system, guests will be able to unlock their rooms using their phones.
If you wonder if guests are ready to embrace contactless procedures, rest assured. Research conducted by Oracle in 2022 reported that following the pandemic, as many as 65% of people would prefer to choose hotels that use contactless technology to reduce necessary contact with hotel staff.
How does contactless check-in for hotels work?
There are three parts to the contactless check-in procedure:
- Guest data collection and acknowledgement: Hotels with contactless check-in securely collect visitor information and compare it to the PMS (Property Management System). Hotels must guarantee that they acquire all relevant data (ID, credit card, and signed registration form). Payment information must also be gathered in a PCI (The Payment Card Industry Data Security Standard) compliant environment. The guest usually does this on their computer or mobile device before arriving at the hotel. This method may be supplied directly by your PMS or a 3rd party provider like HiJiffy’s Booking Assistant.
- Providing a room: The PMS handles this part, which also can be integrated with HiJiffy’s solution.
- Creating a digital room key: Instead of a key card, a digital key might be sent to the guest’s mobile device. This can be ensured if all solutions (PMS, digital key system, and virtual concierge) are seamlessly integrated with each other.
Main advantages of implementing a contactless hotel check-in software
Here are some of the advantages of implementing a contactless system in your hotel:
- Enhance the guest experience
Easy check-in at a hotel is beneficial for hotel guests and contributes to a better customer relationship. It is also in line with a growing trend of hotel guests preferring a fully contactless, digital service with staff available only on demand (Oracle, 2022).
- Reduces staff workload, improving productivity
Allows the hotel staff to focus on delivering better service by reducing their workload through automating mundane and repetitive tasks with AI-powered virtual assistants.
- It can help increase RevPAR if used as a marketing channel
You may leverage guest contactless check-in as a new advertising channel in addition to collecting guest data for future marketing initiatives. An additional income add-on, like room service or spa services, may be promoted via marketing communications. You can sell space to local restaurants and events that want to target your clients.
- Social distancing (COVID-19)
Contactless hotel technology has proven to be an excellent medium for social distancing. Online check-in and check-out, ordering food online, chatbot and guest messaging, etc., allow guests to perform critical but straightforward actions from their phone, avoiding conglomerations at the front desk or face-to-face contact with hotel staff. As we move forward from this pandemic, people have gotten used to contactless services and may prefer choosing hotels that offer them.
- Sends important hotel information directly to guests
With mobile check-in, hotels can send over any rules and regulations to their guests and any other important information on the hotel and its services (which was essential during COVID-19-related restrictions). Hotels can include check-out times, cleaning schedules, hours for the pool and gym, and a link to their room service menu.
- Collects data to understand guests better
When guests fill out forms and submit their information through an online portal, you can collect your guests’ data and funnel it into your CRM or marketing platforms. You’ll understand your guests better by seeing what time they’re checking in and collecting critical data such as their email addresses. With this, you get the opportunity to send remarketing campaigns for future stays, send review requests, and launch remarketing ad campaigns.
What are some critical integrations for a seamless hotel contactless check-in process?
For a seamless contactless check-in procedure, there are some integrations that you will need to have in place:
- Property management system
As a hotel management software suite, owners and front desk staff use the property management system (PMS) to run their company by combining reservations and online booking availability, payments, and reporting in a single database.
- Mobile key
It is a digital key supplied to the guest’s device through a direct link. They can skip the front desk and walk right to their room, where they can use their mobile device to open the door.
- Contactless payment processor
As the name suggests, this transaction does not involve cash or the physical implementation of credit cards. It instead relies upon wireless methods such as Radio Frequency Identification (RFID) technology. Debit cards, credit cards, and even some smartphones can support this technique. Users will place their card or device close to a near-point terminal. The transaction can be completed.
Do I need an app to implement HiJiffy's contactless check-in software for hotels?
No. HiJiffy’s Guest Communications Hub is available through different digital communication channels such as a website widget, WhatsApp, Facebook Messenger, Instagram, WeChat, Telegram, Line, or even direct SMS.
All communication is streamlined into a unified inbox, the Console. It empowers your hotel staff to stay on top of guest communications and access reports with actionable insights into optimising your channels.
