Contactless Check-In for Hotels
Automated, contactless and personalised
HiJiffy’s Hotel Virtual Concierge is available 24/7 from the pre-stay stage until the guests departure. Engage with your upcoming visitors before their arrival, provide online check-in and check-out services and offer in-stay upselling opportunities to personalise your guests trip.
How does HiJiffy's Virtual Concierge work?
Connect with guest anytime, anywhere
Maximize your upselling opportunities
Hoteliers can use the direct contact opportunity to make the most out of previously recorded guest’s preferences to offer exclusive and personalised services.
Automate your check-in and check-out just at your guest’s fingertips
Customers are one click away from personalising their stay even before their arrival. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
Virtual Concierge Features
Front-Office AI Agent
An artificially intelligent virtual assistant that guides users through in-stay requests.
Offer pre-check-in forms to your upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns
Communicate personalized room upgrade opportunities during the pre-arrival phase.
Send automated messages to communicate personalized upselling campaigns.
Automate workflows that are triggered throughout the guests stay.
Custom routing and escalations
Configure to whom would you like the request to be escalated or redirected when required.
Pre-programmed Guest Notifications
Create automatic notifications and digitalize repetitive administrative tasks.
Guest Satisfaction Surveys
Send guest satisfaction surveys directly to your guests phone and increase the participation rate to understand better your customer.
Guest Reviews Campaigns
Trigger recommendation campaigns to improve your brand reputation on platforms like TripAdvisor or Google.
Create specific campaigns for past guests offering special deals and boost your hotels’ loyalty program.
Contactless Check-in for Hotels: FAQs
With a contactless check-in for hotels, the guests can book their stay and check-in to their room without having any physical interaction with the staff, and also no need for a physical key as well.
Please note that for this second part of the procedure, the hotel must have a system in place that allows guests to access their rooms through their smartphones or any other technology that doesn’t involve a physical key provided by the staff.
There are three parts to the contactless check-in procedure:
- Guest data collection and acknowledgment: Hotels with contactless check-in, securely collect visitor information and compare it to the PMS (Property Management System). Hotels must guarantee that they acquire all relevant data (ID, Credit card, and signed registration form). Payment information must also be gathered in a PCI (The Payment Card Industry Data Security Standard) compliant environment. The guest usually does this on their computer or mobile device before arriving at the hotel. This method may be supplied directly by your PMS or a 3rd party provider like HiJiffy Booking Assistant.
- Providing a room: The PMS handles this part, which also can be integrated with HiJiffy’s solution.
- Creating a digital room key: Instead of a genuine key card, a digital key might be provided to the guest’s mobile device. Apps on guest mobile, PMS, Key System, and door locks must be integrated for Mobile Key.
Here are some of the advantages of implementing a contactless system in your hotel:
- Enhance the guest experience
Easy check-in at a hotel is unquestionably beneficial for hotel guests and contributes to a better customer relationship.
- Reduces staff workload, improving productivity
Allows the employees to concentrate on delivering better service differently by reducing the amount of work they have to put in, even with decreased staff strength.
- It can help increase RevPAR if used as a marketing channel
You may leverage guest contactless check-in as a new advertising channel in addition to collecting guest data for future marketing initiatives. An additional income add-on, like room service or spa services, may be promoted via marketing communications, or you can sell space to local restaurants and events that want to target your clients.
- Social Distancing (COVID-19)
Contactless hotel technology has proven to be an excellent medium for social distancing. Online check-in and check-out, ordering food online, chatbot and guest messaging, etc., allow guests to perform critical but straightforward actions from their phone, avoiding conglomerations at the front desk or face-to-face contact with hotel staff. As we move forward from this crisis, we will still be sensitive to big crowds and long queues.
- Sends important hotel information directly to guests
With mobile check-in, hotels can send over any new COVID-19 rules and regulations to their guests and any other important information on the hotel and its services. Hotels can include check-out times, cleaning schedules, hours for the pool and gym, and a link to their room service menu.
- Collects data to understand guests better
When guests fill out forms and submit their information through an online portal, you can collect your guests’ data and funnel it into your CRM or marketing platforms. You’ll understand your guests better by seeing what time they’re checking in and collecting critical data such as their email addresses. With this, you get the opportunity to send remarketing campaigns for future stays, send review requests, and launch remarketing ad campaigns.
For a seamless contactless check-in procedure, there are some integrations that you will need to have in place:
- Property management system
As a hotel management software suite, owners and front desk staff use the property management system (PMS) to run their company by combining reservations and online booking availability, payments, and reporting in a single database.
- Mobile key
It is a digital key supplied to the guest’s device through a direct link. They can skip the front desk and walk right to their room, where they can use their mobile device to open the door.
- Contactless payment processor
As the name suggests, this transaction does not involve cash or the physical implementation of credit cards. It instead relies upon wireless methods such as Radio Frequency Identification (RFID) technology. Debit cards, credit cards, and even some smartphones can support this technique. Users will place their card or device close to a near-point terminal. The transaction can be completed.
No, not at all
HiJiffy’s solution is available through different digital communication channels such as WhatsApp, Facebook Messenger, Instagram, or even direct SMS.
How would it look like for you?
Let us show you.