Contactless Check-In for Hotels

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Bahia Principe
Marriot
Accor
Pestana
Finnlough
Sun Syam

The power of a Contactless Check-In to boost guest satisfaction

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Contactless Check-in for Hotels: FAQs

What is contactless check-in procedure?

With a contactless check-in for hotels, the guests can book their stay and check-in to their room without having any physical interaction with the staff, and also no need for a physical key as well.

Please note that for this second part of the procedure, the hotel must have a system in place that allows guests to access their rooms through their smartphones or any other technology that doesn’t involve a physical key provided by the staff.

How does contactless check-in for hotels work?

There are three parts to the contactless check-in procedure:

  • Guest data collection and acknowledgment: Hotels with contactless check-in, securely collect visitor information and compare it to the PMS (Property Management System). Hotels must guarantee that they acquire all relevant data (ID, Credit card, and signed registration form). Payment information must also be gathered in a PCI (The Payment Card Industry Data Security Standard) compliant environment. The guest usually does this on their computer or mobile device before arriving at the hotel. This method may be supplied directly by your PMS or a 3rd party provider like HiJiffy Booking Assistant. 
  • Providing a room: The PMS handles this part, which also can be integrated with HiJiffy’s solution.
  • Creating a digital room key: Instead of a genuine key card, a digital key might be provided to the guest's mobile device. Apps on guest mobile, PMS, Key System, and door locks must be integrated for Mobile Key. 

Main advantages of implementing a contactless hotel check-in software

Here are some of the advantages of implementing a contactless system in your hotel:

  • Enhance the guest experience

Easy check-in at a hotel is unquestionably beneficial for hotel guests and contributes to a better customer relationship.

  • Reduces staff workload, improving productivity

Allows the employees to concentrate on delivering better service differently by reducing the amount of work they have to put in, even with decreased staff strength. 

  • It can help increase RevPAR if used as a marketing channel

You may leverage guest contactless check-in as a new advertising channel in addition to collecting guest data for future marketing initiatives. An additional income add-on, like room service or spa services, may be promoted via marketing communications, or you can sell space to local restaurants and events that want to target your clients.

  • Social Distancing (COVID-19)

Contactless hotel technology has proven to be an excellent medium for social distancing. Online check-in and check-out, ordering food online, chatbot and guest messaging, etc., allow guests to perform critical but straightforward actions from their phone, avoiding conglomerations at the front desk or face-to-face contact with hotel staff. As we move forward from this crisis, we will still be sensitive to big crowds and long queues.  

  • Sends important hotel information directly to guests

With mobile check-in, hotels can send over any new COVID-19 rules and regulations to their guests and any other important information on the hotel and its services. Hotels can include check-out times, cleaning schedules, hours for the pool and gym, and a link to their room service menu.

  • Collects data to understand guests better

When guests fill out forms and submit their information through an online portal, you can collect your guests' data and funnel it into your CRM or marketing platforms. You'll understand your guests better by seeing what time they're checking in and collecting critical data such as their email addresses. With this, you get the opportunity to send remarketing campaigns for future stays, send review requests, and launch remarketing ad campaigns.

What are some critical integrations for a seamless hotel contactless check-in process?

For a seamless contactless check-in procedure, there are some integrations that you will need to have in place:

  • Property management system 

As a hotel management software suite, owners and front desk staff use the property management system (PMS) to run their company by combining reservations and online booking availability, payments, and reporting in a single database.

  • Mobile key 

It is a digital key supplied to the guest's device through a direct link. They can skip the front desk and walk right to their room, where they can use their mobile device to open the door.

  • Contactless payment processor

As the name suggests, this transaction does not involve cash or the physical implementation of credit cards. It instead relies upon wireless methods such as Radio Frequency Identification (RFID) technology. Debit cards, credit cards, and even some smartphones can support this technique. Users will place their card or device close to a near-point terminal. The transaction can be completed.

Do I need an app to implement HiJiffy's contactless check-in software for hotels?

No, not at all

HiJiffy's solution is available through different digital communication channels such as WhatsApp, Facebook Messenger,  Instagram, or even direct SMS.

Why HiJiffy?

Check what over 1,600 hotels are saying

Bahia Principe Hotels & Resorts

HiJiffy has been the solution to be able to continue delivering unique experiences to our guests through these challenging times. We were able to automate repetitive tasks and help our in-house team to focus on what's most important for us, our guests. Today HiJiffy is helping us to increase our bookings and exceed our guest's satisfaction.

Roberto Martin
Digital Guest Experience Manager

Baobab Suites

At Baobab Suites we are committed to delivering an elevated guest experience from the booking stage to the guest departure and beyond. With HiJiffy's assistance, we are able to retrieve valuable data and automate tasks allowing us to focus on providing personalized service to all our guests. By analyzing guests requests, patterns and trends we are able to have a better performance, and thanks to HiJiffy we have more control over this data.

Eva Bascones
Sales Director

Finn Lough

Delivering instant responses to our guests while maintaining a personal and individual approach has been critical to step up our customer care. with HiJiffy's personalizable chatbot we are able to get closer to our guests and to improve our overall hospitality service.

Michael Beare
Director

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