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Zapier integration with HiJiffy

Description

The integration between HiJiffy and Zapier allows hotels to connect HiJiffy with thousands of third-party applications without the need for custom development. Using Zapier, hotels can automatically send and receive data between HiJiffy and tools such as CRMs, helpdesks, marketing platforms and operational systems. Events like guest or client creation can trigger real-time automations, enabling straightforward workflows across the hotel’s technology stack.

To activate the Zapier integration, hotels generate a Company Token in the HiJiffy Console and connect their account through Zapier’s authentication flow. Once connected, automations can be configured in minutes using Zap templates or custom workflows.

DETAILED FEATURES AND BENEFITS

Benefits

Engineering-free connectivity

Link HiJiffy to over 5,000 apps without any custom coding or technical development, broadening the scope of your existing tools.

Real-time triggered workflows

Automations run immediately when guest or client events occur, ensuring your data is always current across all platforms.

Lower operational overhead

By removing the need for manual data entry, hotel teams can focus on higher-value tasks while reducing the risk of administrative errors.

Secure and scalable access

The integration uses OAuth 2.0 and unique Company Tokens to ensure that multi-property setups are managed securely and data remains protected.

Guests Benefits

Faster and more reliable responses

Automated handovers between systems mean that guest requests are processed more quickly, even when moving between different tools.

Consistent channel communication

Guests receive the same level of service and information regardless of which platform or channel they use to contact the hotel.

Improved service continuity

When a request is escalated to a specific team or tool, the transition is managed behind the scenes to avoid any service interruptions.

Frictionless support

Guests enjoy a more straightforward experience during support and follow-up processes, as their data is already available to the hotel staff.

How the Integration works?

  1. Secure Account Authentication
    The hotel generates a unique Company Token in the HiJiffy Console and connects their account via Zapier using secure OAuth 2.0 authentication.

  2. Instant Event Communication
    HiJiffy sends real-time events to Zapier using webhooks and REST Hooks, which means data is transferred instantly as soon as an action occurs without any need for polling.

  3. Custom Workflow Creation
    Once the connection is established, hotels can build “Zaps” to link HiJiffy with internal systems or platforms like Freshdesk and various CRMs.

  4. Chatbot Flow Automation
    These automations can be tied directly to chatbot flows; when a guest submits contact details or requests help, the data is pushed to the relevant team immediately.

  5. Cross-Platform Synchronisation
    Typical automations include creating or updating contacts, opening support tickets or syncing guest data across multiple marketing and operational platforms.

 

Additional Capabilities

Advanced Security and Scope Hotels generate a unique Company Token from the HiJiffy Console to scope the integration to the correct account. Zapier authenticates using OAuth 2.0, with access tokens securely stored and automatically refreshed. This ensure secure, multi-tenant access without the need to share credentials.

Practical Use Cases

  • Create or update contacts in a CRM when a guest interacts with the chatbot.
  • Send guest data to helpdesk tools like Freshdesk for agent follow-up.
  • Trigger internal workflows when new clients are created.
  • Synchronise guest information across marketing and operational platforms.

 

About Zapier

Zapier is a leading automation tool that connects different web applications to automate repetitive tasks and improve business efficiency. By acting as a bridge between thousands of software services, it allows users to create custom workflows that save time without requiring any programming knowledge. Its platform is used by businesses worldwide to keep data moving between systems, ensuring that operations remain productive and well-coordinated.

Want to know more? Contact our expert

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