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Integration between EISI SOFT and HiJiffy

Description

The integration between HiJiffy and EISI SOFT lets guests submit maintenance requests directly in HiJiffy’s Chatbot. Each request is sent automatically to EISI SOFT and appears in the Handover tab of the EISI SOFT app, where your team can pick it up straight away.

Integration Details

Support

DETAILED FEATURES AND BENEFITS

Benefits

All maintenance requests in one place

Guest requests land in EISI SOFT alongside your team’s other maintenance tasks.

Fewer calls and front desk interruptions

Guests report issues in the Chatbot instead of calling the front desk.

Faster fixes

Requests reach the maintenance team as soon as the guest submits them.

Clearer communication between guests and your team

Every request arrives in the same format, with no details lost along the way.

Guests Benefits

An easy way to report issues

Guests report a problem directly in the Chatbot.

No need to call or visit the front desk

Everything happens in the chat.

Confirmation the request was received

Guests know their request has reached the hotel.

A message once the issue is fixed

Guests get a notification via HiJiffy as soon as the request is resolved.

How the Integration works?

The guest selects the maintenance option in HiJiffy’s Chatbot.
The Chatbot takes the guest to a short request form.
The guest submits the maintenance request.
HiJiffy sends the request directly to EISI SOFT.
Your team receives the notification in the Handover tab in EISI SOFT.
Once the request is resolved, the guest receives a confirmation message via HiJiffy.

The integration covers maintenance and technical issue requests, internal handover notifications and operational communication between guests and staff. It is suited to hotels that already use EISI SOFT for maintenance management and want to handle fewer requests manually and respond to guests faster.

About EISI SOFT

EISI SOFT was founded in 2016 with the goal of offering the hotel industry a tool that is easy to use and quick to implement. Today it is a strategic platform that allows hotels to make data-driven decisions in real time. Based in Palma de Mallorca, Spain, EISI SOFT helps hotels of all kinds improve their efficiency and is currently present in more than 1,200 assets across 23 countries.

Want to know more? Contact our expert

Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.

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} .has-black-background-color { background-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-background-color { background-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-background-color { background-color: var(--wp--preset--color--white) !important; } .has-pale-pink-background-color { background-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-background-color { background-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-background-color { background-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-background-color { background-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-background-color { background-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-background-color { background-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-background-color { background-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-background-color { background-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-background-color { background-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-background-color { background-color: var(--wp--preset--color--purple) !important; } .has-light-purple-background-color { background-color: var(--wp--preset--color--light-purple) !important; } .has-black-border-color { border-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-border-color { border-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-border-color { border-color: var(--wp--preset--color--white) !important; } .has-pale-pink-border-color { border-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-border-color { border-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-border-color { border-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-border-color { border-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-border-color { border-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-border-color { border-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-border-color { border-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-border-color { border-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-border-color { border-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-border-color { border-color: var(--wp--preset--color--purple) !important; } .has-light-purple-border-color { border-color: var(--wp--preset--color--light-purple) !important; } .has-vivid-cyan-blue-to-vivid-purple-gradient-background { background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important; } .has-light-green-cyan-to-vivid-green-cyan-gradient-background { background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important; } .has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important; } .has-luminous-vivid-orange-to-vivid-red-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important; } .has-very-light-gray-to-cyan-bluish-gray-gradient-background { background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important; } .has-cool-to-warm-spectrum-gradient-background { background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important; } .has-blush-light-purple-gradient-background { background: var(--wp--preset--gradient--blush-light-purple) !important; } .has-blush-bordeaux-gradient-background { background: var(--wp--preset--gradient--blush-bordeaux) !important; } .has-luminous-dusk-gradient-background { background: var(--wp--preset--gradient--luminous-dusk) !important; } .has-pale-ocean-gradient-background { background: var(--wp--preset--gradient--pale-ocean) !important; } .has-electric-grass-gradient-background { background: var(--wp--preset--gradient--electric-grass) !important; } .has-midnight-gradient-background { background: var(--wp--preset--gradient--midnight) !important; } .has-small-font-size { font-size: var(--wp--preset--font-size--small) !important; } .has-medium-font-size { font-size: var(--wp--preset--font-size--medium) !important; } .has-large-font-size { font-size: var(--wp--preset--font-size--large) !important; } .has-x-large-font-size { font-size: var(--wp--preset--font-size--x-large) !important; }