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Integration between Avirato and HiJiffy

Description

Automated Guest Communication From Reservation to Check-Out

HiJiffy’s integration with Avirato connects your property management system directly to your guest communication strategy, automatically sending the right message to the right guest at exactly the right moment, without any manual effort from your team.

DETAILED FEATURES AND BENEFITS

Benefits

Eliminate manual outreach.

Pre-arrival messages, check-in reminders, and post-stay follow-ups are sent automatically based on live reservation data from Avirato, no staff action required.

Deliver personalized guest experiences at scale.

Every message is dynamically populated with the guest's name, stay dates, and a personalized check-in link, creating a professional, tailored experience even for high-volume periods.

Increase direct revenue opportunities.

Automated pre-arrival campaigns can include upsell offers, early check-in options, or ancillary service promotions at the moment guests are most engaged.

Save front desk time.

Digital check-in link delivery via WhatsApp reduces queues at arrival and the volume of routine enquiries handled by staff.

Full visibility in one platform.

All guest conversations, campaign performance, and reservation-linked interactions are centralised in the HiJiffy console, giving your team a single source of truth.

Guests Benefits

A simplified pre-arrival experience.

Guests receive a WhatsApp message with everything they need before they arrive — confirmation details, useful hotel information, and a direct link to complete their check-in online.

No app downloads, no friction.

The entire experience — from check-in to in-stay communication — happens through WhatsApp, a channel guests already use every day.

Faster, smoother arrivals.

Completing check-in digitally before arrival means less time waiting at the front desk and more time enjoying the hotel.

How the Integration works?

  1. Connect Avirato to HiJiffy. The hotel provides their Avirato Hotel ID, API token, and API URL to the HiJiffy Customer Success team, who configure the integration on the backend.
  2. HiJiffy syncs reservation data. On a scheduled basis, HiJiffy pulls active and upcoming reservations from Avirato, including guest name, contact details, check-in/check-out dates, and reservation status.
  3. Campaigns trigger automatically. As reservations move through statuses (confirmed, checked in, checked out), HiJiffy’s Campaign Manager fires the appropriate automated WhatsApp messages — pre-arrival, in-stay, and post-stay.
  4. Digital check-in links are delivered. HiJiffy builds a personalised Avirato online check-in URL for each guest and sends it automatically via WhatsApp at the configured pre-arrival moment.
  5. Guests interact via WhatsApp. Guests can complete their check-in, ask questions, or respond to campaigns — all from their existing WhatsApp app. Hotel staff manage responses from the HiJiffy inbox.

About Avirato

Avirato is a cloud-based PMS widely used by independent hotels and rural accommodations, particularly in the Spanish market. It centralises reservations, front desk operations, and online check-in within a single platform.

Through the HiJiffy–Avirato integration, reservation data flows automatically from Avirato into HiJiffy’s Campaign Manager. This enables hotels to trigger personalised, automated WhatsApp messages at every stage of the guest journey — from pre-arrival confirmation and digital check-in to in-stay services and post-stay review requests — all without any manual data entry or copy-pasting by hotel staff.

The integration also supports digital check-in link delivery: HiJiffy generates a personalized Avirato check-in URL for each guest and sends it automatically via WhatsApp ahead of arrival.

Want to know more? Contact our expert

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