HiJiffy has integrated with Acigrup’s PMS allowing hoteliers to have access to An omnichannel instant messaging solution to communicate with your guests from the booking stage, through their stay until their departure.
HiJiffy and Acigrup’s partnership is now equipping hotels with a 24/7 available Virtual Concierge. A self-trained AI-Powered solution that enables instantly a constant and consistent connection with guests to ensure their requests are catered anywhere and anytime. Hoteliers can now elevate their guest’s stay through a simplified and streamlined communication experience.
Main advantages of the integration with the Acigrup:
Lightning-fast responses with a human touch: All the details about the hotel’s information and services, (such as transfers, restaurants, spa, etc.) within seconds with a quick Whatsapp request. Guests can reach the hotel from the comfort of their phones and personalize their experience without delays.
Upselling and campaign opportunities: Increase the revenue per stay with the possibility of directly communicating with guests about the hotel’s latest promotions, offers, and additional services.
Pre-arrival arrangements: Guests can receive their booking details via Whatsapp, SMS, or email and ensure any requirements are requested beforehand.
Online Check-in: Hotels can facilitate the online check-in experience to reduce contact points and speed up the arrival stage. A form is sent to guests through their most preferred communication channel, such as WhatsApp or SMS, and guests can submit the information and additional requests, all from their phone devices.
Online Check-out: Check our details and invoices can be handled directly via SMS or Whatsapp.
Post-stay communication: Hotels can follow up or deliver satisfaction campaigns in which guests can share their experiences and publish their reviews on popular platforms such as TripAdvisor.
What other features does HiJiffy’s Virtual Concierge have?
Quick installation: the direct integration of HiJiffy with Acigrup PMS provides customers with the availability to install the virtual concierge without having any delays.
Messaging across multiple platforms. Guests can choose which communication channel they prefer to reach out to the hotel. At the same time, hotels can retrieve all this data directly in their PMS to improve customer experience.
AI-powered solution. It can only get better. With a pre-trained hotel chatbot, hoteliers can automatize their procedures and optimize their time to focus better on managing the guest’s experience.
Conversation history available for agents: If a hotel agent would require to join a conversation with a guest, the previous chat is transferred so the agent can follow the request without being redundant. Moreover, agents can review and update the automated replies within the same backend to improve the conversation between the chatbot and the guest.
Reports and suggestions. The console contains information on the chatbot performance and also allows you to centralize information on the most frequent customer complaints or your customer satisfaction index, amongst other useful data.
Mónica from Acigrup says: “We are excited to offer our customers the latest technology to keep up with the market and increase their sales ”
Tiago from HiJiffy adds: “It is wonderful news that now Acigrup and HiJiffy are integrated and hotels can elevate their guest’s experience without any installation delays.”
If you want to learn more about HiJiffy’s Virtual Concierge and how you can increase your direct bookings, click here to book a personalized demo.