4.5/5 on

HotelTechReport - backed by 200+ verified reviews

Integration between Nonius and HiJiffy

Description

Bring the power of HiJiffy’s Conversational AI directly into your hotel’s mobile application. The integration with Nonius lets guests interact with your chatbot through their preferred mobile interface, ensuring instant support throughout their stay.

This integration establishes Nonius as a dedicated messaging channel for your hotel, functioning similarly to WhatsApp or Messenger. It enables bidirectional communication between your guests (using the Nonius app) and HiJiffy. Guests can ask questions or request services within the app, and HiJiffy provides immediate, automated responses or hands the conversation over to your front office team when necessary.

Integration Details

Support

DETAILED FEATURES AND BENEFITS

Benefits

Unified Messaging Channel

Manage app-based inquiries alongside your other social and web channels within a single platform.

Automated Support

Reduce the volume of routine front desk inquiries by providing instant, AI-driven answers to common guest questions.

Live Chat Handover

Hand off from AI to human staff without interrupting the conversation, with replies appearing to the guest as coming directly from "Reception".

Room-Level Identification

Automatically identify guests by their room number, allowing for highly personalised and contextual service.

Global Configuration

Benefit from a robust technical setup that maintains secure, authenticated connections across all property locations.

Guests Benefits

In-App Convenience

Access hotel services and information without needing to download additional messaging apps or visit the front desk.

Instant Gratification

Receive immediate answers to questions like "What time does the pool open?" at any hour of the day.

Continuous Journey

Guests are identified throughout their stay, whether they are currently checked into a room or are simply recognised by a unique user ID.

Familiar Interface

Enjoy a smooth, intuitive chat experience designed specifically for the hotel's mobile environment.

How the Integration works?

The integration uses a secure, real-time notification model to ensure messages are delivered and answered instantly:

Message Delivery: When a guest sends a message in the Nonius app, the system sends a lightweight notification to HiJiffy.
Secure Retrieval: HiJiffy uses OAuth 2.0 authentication to securely retrieve the full message content and guest details.
Intelligent Processing: HiJiffy processes the guest’s inquiry and immediately sends a reply back to the app thread.
Stay Context: The system automatically determines if the guest has an active stay (identifying them by room_number) or is a visitor (using a user_id), ensuring the conversation always has the right context.

About Nonius

Nonius is a hospitality IT system integrator with more than 20 years of experience in guest technology. Its product suite spans TV & streaming, Wi-Fi & networks, voice, digital signage, and mobile guest solutions, and today serves more than 5,900 hotels and other properties across 118 countries, covering over 635,000 rooms.

Want to know more? Contact our expert

Request a demo and find how you can boost revenue and guest satisfaction with HiJiffy.