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Integración entre Sweeply y HiJiffy

Descripción

Solicitudes de limpieza y mantenimiento, directamente desde el chatbot

HiJiffy se integra con Sweeply, la plataforma en la nube para la gestión de limpieza y mantenimiento, para facilitar que los huéspedes comuniquen cualquier incidencia y que los hoteles gestionen sus preferencias de limpieza, todo ello sin salir de la conversación.

Detalles de la Integración

Soporte

Contáctenos

Características y Beneficios Detallados

Beneficios

Respuesta más rápida ante incidencias de mantenimiento

Las solicitudes de los huéspedes llegan a Sweeply en tiempo real, sin necesidad de llamadas ni de que recepción tenga que trasladarlas manualmente.

Gestión automatizada de las preferencias de limpieza

Una campaña programada de WhatsApp pregunta a los huéspedes alojados si desean recibir el servicio de limpieza ese día. A partir de su respuesta, HiJiffy crea automáticamente la tarea correspondiente en Sweeply.

Configuración sencilla

Para conectar un alojamiento solo se necesitan una clave de API y la URL del formulario de Sweeply para huéspedes, sin configuraciones técnicas complejas.

Menos coordinación manual

Las solicitudes y las preferencias de los huéspedes se registran directamente en el sistema de tareas de Sweeply, evitando que el personal tenga que introducirlas manualmente.

Contribuye a los objetivos de sostenibilidad

Permitir que los huéspedes decidan si necesitan el servicio de limpieza diario ayuda a los hoteles a reducir el consumo de agua y energía, al tiempo que les ofrece mayor control sobre su estancia.

Beneficios para los Huéspedes

Comunica cualquier incidencia en segundos

Los huéspedes pueden enviar una solicitud de mantenimiento o de limpieza directamente desde la conversación que ya están utilizando.

Más control sobre su estancia

Los huéspedes pueden indicar fácilmente por WhatsApp si desean recibir el servicio de limpieza ese día.

Sin aplicaciones ni accesos adicionales

Todo se gestiona desde la misma conversación de HiJiffy, sin necesidad de descargar otras aplicaciones ni iniciar sesión en servicios adicionales.

¿Cómo funciona la Integración?

Solicitudes iniciadas por el huésped:

El huésped comunica una incidencia de mantenimiento o limpieza o selecciona una de las opciones disponibles en el chatbot.
HiJiffy comparte el enlace al formulario de Sweeply del establecimiento.
El huésped completa el formulario directamente en Sweeply y el personal del hotel gestiona la solicitud desde su panel de Sweeply.

Campaña de preferencias de limpieza iniciada por el hotel:

HiJiffy envía por la mañana un mensaje de WhatsApp programado a los huéspedes alojados para preguntarles si desean recibir el servicio de limpieza ese día.
El huésped responde sí o no.
HiJiffy crea automáticamente en Sweeply una tarea con la preferencia de limpieza del huésped a través de la API, de acuerdo con su elección.

Acerca de Sweeply

Sweeply es una plataforma operativa que simplifica notablemente el housekeeping y el mantenimiento técnico en hoteles, pensada como el centro inteligente de cualquier equipo de housekeeping. Cubre la planificación y asignación de habitaciones, el seguimiento de las tareas de mantenimiento, la gestión de las peticiones de los huéspedes y agentes de IA para resolver tareas de forma automática. Además, se conecta fácilmente con los sistemas de gestión hotelera (PMS) ya existentes y con otro software del hotel. Más allá del software, Sweeply simplifica al máximo el día a día del personal in situ: convierte el caos operativo en control digital y ahorra a los equipos de housekeeping y mantenimiento tiempo y estrés valiosos.

¿Quiere saber más? Contacte a nuestro experto.

Solicite una demostración y descubra cómo puede aumentar los ingresos y la satisfacción de los huéspedes con HiJiffy.

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} .has-vivid-cyan-blue-background-color { background-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-background-color { background-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-background-color { background-color: var(--wp--preset--color--purple) !important; } .has-light-purple-background-color { background-color: var(--wp--preset--color--light-purple) !important; } .has-black-border-color { border-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-border-color { border-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-border-color { border-color: var(--wp--preset--color--white) !important; } .has-pale-pink-border-color { border-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-border-color { border-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-border-color { border-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-border-color { border-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-border-color { border-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-border-color { border-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-border-color { border-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-border-color { border-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-border-color { border-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-border-color { border-color: var(--wp--preset--color--purple) !important; } .has-light-purple-border-color { border-color: var(--wp--preset--color--light-purple) !important; } .has-vivid-cyan-blue-to-vivid-purple-gradient-background { background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important; } .has-light-green-cyan-to-vivid-green-cyan-gradient-background { background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important; } .has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important; } .has-luminous-vivid-orange-to-vivid-red-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important; } .has-very-light-gray-to-cyan-bluish-gray-gradient-background { background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important; } .has-cool-to-warm-spectrum-gradient-background { background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important; } .has-blush-light-purple-gradient-background { background: var(--wp--preset--gradient--blush-light-purple) !important; } .has-blush-bordeaux-gradient-background { background: var(--wp--preset--gradient--blush-bordeaux) !important; } .has-luminous-dusk-gradient-background { background: var(--wp--preset--gradient--luminous-dusk) !important; } .has-pale-ocean-gradient-background { background: var(--wp--preset--gradient--pale-ocean) !important; } .has-electric-grass-gradient-background { background: var(--wp--preset--gradient--electric-grass) !important; } .has-midnight-gradient-background { background: var(--wp--preset--gradient--midnight) !important; } .has-small-font-size { font-size: var(--wp--preset--font-size--small) !important; } .has-medium-font-size { font-size: var(--wp--preset--font-size--medium) !important; } .has-large-font-size { font-size: var(--wp--preset--font-size--large) !important; } .has-x-large-font-size { font-size: var(--wp--preset--font-size--x-large) !important; }