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Integration von Flexkeeping und HiJiffy

Beschreibung

Flexkeeping ist eine Plattform für den Hotelbetrieb. Ihre Maintenance Suite bündelt Reparaturanfragen, Aufgabenverteilung, die Planung vorbeugender Wartung und die Koordination externer Dienstleister an einem Ort.

Durch die Integration von HiJiffy und Flexkeeping melden Gäste ein technisches Problem oder bestellen den Zimmerservice direkt im Chatbot. Jede Anfrage wird sofort als Aufgabe in Flexkeeping angelegt und benachrichtigt Ihr Team. Gäste müssen nicht an der Rezeption anrufen und hängen nicht in der Warteschleife.

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Detaillierte Funktionen und Vorteile

Vorteile

Schnellere Reaktionszeiten

Anfragen erreichen das zuständige Team in dem Moment, in dem der Gast sie abschickt. Die Rezeption muss nichts manuell weiterleiten.

Klare, vollständige Anfragen

Gäste wählen ihre Zimmernummer und eine Problemkategorie aus und können Details ergänzen. So weiß Ihr Team genau, was zu tun ist, bevor es das Zimmer betritt.

Ein Kanal weniger im Blick

Anfragen landen direkt in Ihrem bestehenden Flexkeeping-Workflow. Es gibt keinen zusätzlichen Posteingang.

Funktioniert mit Ihrem PMS

Flexkeeping ergänzt das PMS Ihres Hotels, statt es zu ersetzen. Betriebsdaten und Reservierungen bleiben so im Einklang.

Vorteile für Gäste

Kein Anruf, keine Warteschleifenmusik

Gäste melden ein Problem genau dort, wo sie ohnehin schon mit dem Hotel chatten.

Schnell und einfach

Ein kurzes Formular mit Zimmernummer, Kategorie und optionalen Details ist in wenigen Sekunden ausgefüllt.

Bestätigung, dass die Anfrage angekommen ist

Gäste erhalten eine Bestätigung, sobald ihre Anfrage abgeschickt ist.

Wie funktioniert die Integration?

Der Gast meldet sein Anliegen. Er bittet im Chatbot um eine Reparatur oder den Zimmerservice. Das löst das passende Thema aus.
Der Chatbot öffnet ein kurzes Formular. Er antwortet mit einem Button, der ein kurzes externes Formular öffnet.
Der Gast schickt die Anfrage ab. Zimmernummer, Problemkategorie und weitere Details sind mit wenigen Klicks erfasst.
Flexkeeping wird sofort benachrichtigt. HiJiffy legt die Aufgabe direkt in Flexkeeping an und informiert Ihr Team umgehend.

Über Flexkeeping
Alles begann 2012. Luka, heute CEO von Flexkeeping, arbeitete einen Sommer lang im Housekeeping eines Hotels in den USA. Zusammen mit seinem langjährigen Freund Aljaž, heute CPO, baute er eine Plattform, die den Hotelbetrieb neu denken und vereinfachen sollte. Heute setzen mehr als 1.000 Betriebe in über 80 Ländern die Automatisierungs- und KI-Lösungen von Flexkeeping ein. Dahinter steht ein globales Team aus über 50 Hospitality-Profis. Die Mission: verändern, wie Hotels arbeiten, und zwar dauerhaft zum Besseren.

Möchten Sie mehr erfahren? Kontaktieren Sie unseren Experten.

Fordern Sie eine Demo an und erfahren Sie, wie Sie mit HiJiffy den Umsatz und die Gästezufriedenheit steigern können.

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} .has-white-color { color: var(--wp--preset--color--white) !important; } .has-pale-pink-color { color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-color { color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-color { color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-color { color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-color { color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-color { color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-color { color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-color { color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-color { color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-color { color: var(--wp--preset--color--purple) !important; } .has-light-purple-color { color: var(--wp--preset--color--light-purple) !important; } .has-black-background-color { background-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-background-color { background-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-background-color { background-color: var(--wp--preset--color--white) !important; } .has-pale-pink-background-color { background-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-background-color { background-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-background-color { background-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-background-color { background-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-background-color { background-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-background-color { background-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-background-color { background-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-background-color { background-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-background-color { background-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-background-color { background-color: var(--wp--preset--color--purple) !important; } .has-light-purple-background-color { background-color: var(--wp--preset--color--light-purple) !important; } .has-black-border-color { border-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-border-color { border-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-border-color { border-color: var(--wp--preset--color--white) !important; } .has-pale-pink-border-color { border-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-border-color { border-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-border-color { border-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-border-color { border-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-border-color { border-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-border-color { border-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-border-color { border-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-border-color { border-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-border-color { border-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-border-color { border-color: var(--wp--preset--color--purple) !important; } .has-light-purple-border-color { border-color: var(--wp--preset--color--light-purple) !important; } .has-vivid-cyan-blue-to-vivid-purple-gradient-background { background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important; } .has-light-green-cyan-to-vivid-green-cyan-gradient-background { background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important; } .has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important; } .has-luminous-vivid-orange-to-vivid-red-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important; } .has-very-light-gray-to-cyan-bluish-gray-gradient-background { background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important; } .has-cool-to-warm-spectrum-gradient-background { background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important; } .has-blush-light-purple-gradient-background { background: var(--wp--preset--gradient--blush-light-purple) !important; } .has-blush-bordeaux-gradient-background { background: var(--wp--preset--gradient--blush-bordeaux) !important; } .has-luminous-dusk-gradient-background { background: var(--wp--preset--gradient--luminous-dusk) !important; } .has-pale-ocean-gradient-background { background: var(--wp--preset--gradient--pale-ocean) !important; } .has-electric-grass-gradient-background { background: var(--wp--preset--gradient--electric-grass) !important; } .has-midnight-gradient-background { background: var(--wp--preset--gradient--midnight) !important; } .has-small-font-size { font-size: var(--wp--preset--font-size--small) !important; } .has-medium-font-size { font-size: var(--wp--preset--font-size--medium) !important; } .has-large-font-size { font-size: var(--wp--preset--font-size--large) !important; } .has-x-large-font-size { font-size: var(--wp--preset--font-size--x-large) !important; }