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Integración entre Flexkeeping y HiJiffy

Descripción

Flexkeeping es una plataforma de operaciones hoteleras. Su Maintenance Suite centraliza las solicitudes de reparación, la asignación de tareas, la planificación del mantenimiento preventivo y la coordinación con proveedores externos.

La integración entre HiJiffy y Flexkeeping permite a los huéspedes notificar una incidencia de mantenimiento o pedir servicio de habitaciones directamente en el chatbot. Cada solicitud se crea al instante como tarea en Flexkeeping y avisa a tu equipo. Los huéspedes no tienen que llamar a recepción ni esperar al teléfono.

Detalles de la Integración

Soporte

Contáctenos

Características y Beneficios Detallados

Beneficios

Tiempos de respuesta más rápidos

Las solicitudes llegan al equipo adecuado en cuanto el huésped las envía, sin que recepción tenga que reenviarlas manualmente.

Solicitudes claras y completas

El huésped selecciona su número de habitación y una categoría de problema, y puede añadir detalles. Así tu personal sabe exactamente qué reparar antes de llegar a la habitación.

Un canal menos que vigilar

Las solicitudes entran directamente en tu flujo de trabajo de Flexkeeping. No hay otra bandeja de entrada que revisar.

Compatible con tu PMS

Flexkeeping está diseñado para complementar el PMS del establecimiento, no para sustituirlo. Así los datos operativos se mantienen alineados con las reservas.

Beneficios para los Huéspedes

Sin llamadas ni música de espera

Los huéspedes notifican la incidencia en el mismo canal donde ya chatean con el hotel.

Rápido y sencillo

Un formulario breve (número de habitación, categoría y detalles opcionales) se completa en segundos.

Confirmación de que la solicitud ha llegado

Los huéspedes reciben una confirmación en cuanto envían su solicitud.

¿Cómo funciona la Integración?

El huésped plantea la incidencia. Pide mantenimiento o servicio de habitaciones en el chatbot, lo que activa el tema correspondiente.
El chatbot abre un formulario rápido. Responde con un botón que abre un breve formulario externo.
El huésped envía la solicitud. El número de habitación, la categoría del problema y cualquier detalle adicional se registran con un par de toques.
Flexkeeping recibe el aviso al instante. HiJiffy crea la tarea directamente en Flexkeeping y avisa a tu equipo de inmediato.

Sobre Flexkeeping
Todo empezó en 2012. Luka, hoy CEO de Flexkeeping, pasó un verano trabajando como camarero de pisos en un hotel de Estados Unidos. Junto con Aljaž, amigo de toda la vida y hoy CPO, creó una plataforma para innovar y simplificar las operaciones hoteleras. Hoy, más de 1.000 establecimientos en más de 80 países utilizan las soluciones de automatización e IA de Flexkeeping, con el respaldo de un equipo global de más de 50 profesionales de la hostelería. Su misión: cambiar la forma en que operan los hoteles. Para siempre y para bien.

¿Quiere saber más? Contacte a nuestro experto.

Solicite una demostración y descubra cómo puede aumentar los ingresos y la satisfacción de los huéspedes con HiJiffy.

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} .has-white-color { color: var(--wp--preset--color--white) !important; } .has-pale-pink-color { color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-color { color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-color { color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-color { color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-color { color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-color { color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-color { color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-color { color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-color { color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-color { color: var(--wp--preset--color--purple) !important; } .has-light-purple-color { color: var(--wp--preset--color--light-purple) !important; } .has-black-background-color { background-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-background-color { background-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-background-color { background-color: var(--wp--preset--color--white) !important; } .has-pale-pink-background-color { background-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-background-color { background-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-background-color { background-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-background-color { background-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-background-color { background-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-background-color { background-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-background-color { background-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-background-color { background-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-background-color { background-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-background-color { background-color: var(--wp--preset--color--purple) !important; } .has-light-purple-background-color { background-color: var(--wp--preset--color--light-purple) !important; } .has-black-border-color { border-color: var(--wp--preset--color--black) !important; } .has-cyan-bluish-gray-border-color { border-color: var(--wp--preset--color--cyan-bluish-gray) !important; } .has-white-border-color { border-color: var(--wp--preset--color--white) !important; } .has-pale-pink-border-color { border-color: var(--wp--preset--color--pale-pink) !important; } .has-vivid-red-border-color { border-color: var(--wp--preset--color--vivid-red) !important; } .has-luminous-vivid-orange-border-color { border-color: var(--wp--preset--color--luminous-vivid-orange) !important; } .has-luminous-vivid-amber-border-color { border-color: var(--wp--preset--color--luminous-vivid-amber) !important; } .has-light-green-cyan-border-color { border-color: var(--wp--preset--color--light-green-cyan) !important; } .has-vivid-green-cyan-border-color { border-color: var(--wp--preset--color--vivid-green-cyan) !important; } .has-pale-cyan-blue-border-color { border-color: var(--wp--preset--color--pale-cyan-blue) !important; } .has-vivid-cyan-blue-border-color { border-color: var(--wp--preset--color--vivid-cyan-blue) !important; } .has-vivid-purple-border-color { border-color: var(--wp--preset--color--vivid-purple) !important; } .has-purple-border-color { border-color: var(--wp--preset--color--purple) !important; } .has-light-purple-border-color { border-color: var(--wp--preset--color--light-purple) !important; } .has-vivid-cyan-blue-to-vivid-purple-gradient-background { background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important; } .has-light-green-cyan-to-vivid-green-cyan-gradient-background { background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important; } .has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important; } .has-luminous-vivid-orange-to-vivid-red-gradient-background { background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important; } .has-very-light-gray-to-cyan-bluish-gray-gradient-background { background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important; } .has-cool-to-warm-spectrum-gradient-background { background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important; } .has-blush-light-purple-gradient-background { background: var(--wp--preset--gradient--blush-light-purple) !important; } .has-blush-bordeaux-gradient-background { background: var(--wp--preset--gradient--blush-bordeaux) !important; } .has-luminous-dusk-gradient-background { background: var(--wp--preset--gradient--luminous-dusk) !important; } .has-pale-ocean-gradient-background { background: var(--wp--preset--gradient--pale-ocean) !important; } .has-electric-grass-gradient-background { background: var(--wp--preset--gradient--electric-grass) !important; } .has-midnight-gradient-background { background: var(--wp--preset--gradient--midnight) !important; } .has-small-font-size { font-size: var(--wp--preset--font-size--small) !important; } .has-medium-font-size { font-size: var(--wp--preset--font-size--medium) !important; } .has-large-font-size { font-size: var(--wp--preset--font-size--large) !important; } .has-x-large-font-size { font-size: var(--wp--preset--font-size--x-large) !important; }